Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Contact Management, But Struggles with Tech Debt and Feature Expansion
What do you like best about the product?
Consolidation of contacts and accounts to a single location and ability to personalize our messaging.
What do you dislike about the product?
The ability to build new features without veering away from the core features salesforce rolls out. Constant tech debt from evolution of the product
What problems is the product solving and how is that benefiting you?
Manage our customer engagements across service, sales and other teams
Powerful CRM but Needs UI Improvements
What do you like best about the product?
I love that Salesforce Sales Cloud acts as a universal platform, allowing me to integrate with a variety of tools. It provides a unified place for marketing, sales, and service management, making it versatile and essential. Additionally, the abundance of resources and the widespread usage make finding expertise easy, enhancing my overall experience.
What do you dislike about the product?
I found the initial setup of Salesforce Sales Cloud to be quite time-consuming, especially in terms of ensuring all data was correctly input and organizing the metadata. Additionally, I would prefer if the interface were more user-friendly and streamlined; a cleaner interface would enhance usability.
What problems is the product solving and how is that benefiting you?
I use the product to track leads and customers, unifying customer prospect and lead data in one place, integrating with various tools and serving client needs efficiently across marketing, sales, and services.
Seamless Integration and Reliable Standard
What do you like best about the product?
It's the standard at this point and integrates well with the rest of our tech stack.
What do you dislike about the product?
Nothing comes to mind at this moment that I don't like.
What problems is the product solving and how is that benefiting you?
This is the platform that we use for all of our sales management as well as our sales analytics.
Great Salesforce Integration, but Customization for Dealers Is Challenging
What do you like best about the product?
Connected to all our Salesforce stack, so it brings great insights
What do you dislike about the product?
Hard to customize in scale to all my dealers with different requests
What problems is the product solving and how is that benefiting you?
It is solving reports demands
Streamlined Sales Management with Intuitive AI Features
What do you like best about the product?
I find Salesforce Sales Cloud incredibly easy to use and simple to set up, which was handled by my IT team with no issues. The AI features are very beneficial, as they enhance our interactions management. I also love the integration potential with platforms like HubSpot, ensuring everything is connected.
What do you dislike about the product?
I dislike the outdated interface design and believe it could look a lot better.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to consolidate customer and sales pipeline interactions in one place, enabling easy visibility and connections, enhanced by AI recommendations, while being easy to set up and use.
Great Customization and Data Tools, But Email Marketing Needs Improvement
What do you like best about the product?
Ability to customize of need be. Tools to assist with managing data.
What do you dislike about the product?
Would like more robust email marketing vs having 3rd party integrations.
What problems is the product solving and how is that benefiting you?
Shared data vs siloed applications.
All great
What do you like best about the product?
Core features and new Agentforce sales coach
What do you dislike about the product?
May be more standard reports for different scenarios
What problems is the product solving and how is that benefiting you?
Opportunity, risk management
Great for Automating Sales Tasks, User Adoption Is Key
What do you like best about the product?
Automating and streamlining manual steps for our sales agents
What do you dislike about the product?
No downsides, success depends on user adoption
What problems is the product solving and how is that benefiting you?
Proactively monitoring account health
Dependable with User-Friendly AI Features
What do you like best about the product?
I love Salesforce Sales Cloud for its ease of use and valuable AI features. It's incredibly beneficial for capturing prospect information and automating tasks with features like agent force. The initial setup was simple, which is another advantage.
What do you dislike about the product?
I wish the configuration, especially around AI, was easier. It would be beneficial to streamline the setup process to make building agents simpler and more straightforward.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to capture prospect information, automate processes with AI, and streamline sales proposals, enhancing our ability to win deals.
Great CRM Features, but High Costs and Add-Ons Can Be a Barrier
What do you like best about the product?
Track and manage customer information and interactions in one place.
• Automate repetitive sales processes and workflows.
• Forecast revenue and analyze performance through real-time dashboards.
• Enable collaboration across teams to close deals faster.
• Automate repetitive sales processes and workflows.
• Forecast revenue and analyze performance through real-time dashboards.
• Enable collaboration across teams to close deals faster.
What do you dislike about the product?
Licensing fees can be expensive, especially for small and mid-sized businesses.
• Add-ons (like Einstein AI, CPQ, or advanced analytics) often require separate licenses.
• Implementation, customization, and ongoing admin support also add to total cost of ownership (TCO).
• Add-ons (like Einstein AI, CPQ, or advanced analytics) often require separate licenses.
• Implementation, customization, and ongoing admin support also add to total cost of ownership (TCO).
What problems is the product solving and how is that benefiting you?
Deploying Sales Cloud properly requires deep planning and technical knowledge.
• Out-of-the-box configuration rarely matches a company’s exact sales process.
• Custom objects, validation rules, automation, and data model design all need expert setup.
• Out-of-the-box configuration rarely matches a company’s exact sales process.
• Custom objects, validation rules, automation, and data model design all need expert setup.
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