Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Highly Customizable and Scalable, but Needs Better Balance for Admins
What do you like best about the product?
Very customizable and is scalable for any size business
What do you dislike about the product?
It requires more technical design but it is too easy for non technical admins.
What problems is the product solving and how is that benefiting you?
Sales pipeline
User-Friendly and Highly Adaptable for Opportunity Management
What do you like best about the product?
I love the adaptability and user-friendly design of Salesforce Sales Cloud, especially how it simplifies navigating screens for reps to easily access agent details. The step-by-step setup instructions were straightforward and incredibly helpful. I also appreciate the seamless integration with external subsystems, like MuleSoft, which enhances our data management and allows sales reps to efficiently interact and verify user data.
What do you dislike about the product?
I am not entirely satisfied with the schema architecture in Salesforce Sales Cloud, particularly how it handles leads, prospects, opportunities, contacts, events, and task activities. This aspect could be improved for better functionality and efficiency.
What problems is the product solving and how is that benefiting you?
I find the product streamlines data integration, making it easy to extend data from Salesforce to our data warehouse, and supports sales reps in verifying user data efficiently.
Great for Staged Negotiations, Needs Better Reports and Dashboards
What do you like best about the product?
The ability to manage negotiations in stages.
What do you dislike about the product?
I would like to see reports and dashboards upgraded.
What problems is the product solving and how is that benefiting you?
The goal is to eliminate the problem of sales representatives not being able to understand their own sales information.
Efficient for Sales, but Sales Cloud Interface Needs Improvement
What do you like best about the product?
Efficiency for sales guys and management.
What do you dislike about the product?
We don’t like Interface of sales cloud solution.
What problems is the product solving and how is that benefiting you?
Efficiency for sales guys
Great Data Integration, But Room for Improvement
What do you like best about the product?
Integrating data seamlessly across all platforms to provide custom experiences
What do you dislike about the product?
Getting my team on board for the chandler and development
What problems is the product solving and how is that benefiting you?
I am not using sales force sales cloud yet
Great Opportunity Management, but Forecasting on Quotes Needs Improvement
What do you like best about the product?
The opportunity cycle and management are well handled, and I appreciate the overall seamlessness of the experience.
What do you dislike about the product?
Forecasting isn't working on quotes. Please make this process simpler.
What problems is the product solving and how is that benefiting you?
It makes the process seamless and significantly reduces the amount of documentation required. The reporting features are also quite good.
Robust and Customizable Platform, but Overwhelming Notifications
What do you like best about the product?
What stands out to me is the robustness of the platform and how easily it can be modified and expanded to address the specific requirements of our business and industry overall.
What do you dislike about the product?
The notifications from Chatter and the bell, as well as the related emails, are difficult to disable. This constant stream of alerts can be overwhelming and distracting for our sales team.
What problems is the product solving and how is that benefiting you?
We need to have a single system for the various sales and functional to use throughout the lengthy sales cycle.
Sales Cloud Is Essential, But Nothing Else Stands Out
What do you like best about the product?
Sales Cloud is essential to business. Our
What do you dislike about the product?
Nothing at all. Sales Cloud is essential
What problems is the product solving and how is that benefiting you?
Helps us to engage with customers.
Great for Sales Management, But Person Accounts Need Improvement
What do you like best about the product?
Managing lead intake and the sales process
What do you dislike about the product?
Person accounts restrict some features when expanding use cases emerge
What problems is the product solving and how is that benefiting you?
Managing the lead intake and sales process
Great Experience with Sales Cloud, but Missing Some Stakeholder-Requested Features
What do you like best about the product?
It is the best and I have used the sales cloud a lot
What do you dislike about the product?
Some features that are requested by stakehders and it is not available
What problems is the product solving and how is that benefiting you?
Lead management and opportunity management
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