Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Highly Customizable Platform with Powerful Features, but Costs Can Add Up
What do you like best about the product?
This platform is both powerful and highly customizable. It can be adapted to meet specific business requirements, offering a wide range of customization options for workflows, reports, and dashboards.
What do you dislike about the product?
Potential for high cost: Expenses can rise quickly, particularly for smaller businesses, since the per-user pricing and advanced features may end up being quite costly.
What problems is the product solving and how is that benefiting you?
It is important to establish standardized data entry protocols and ensure that all users receive ongoing training. This approach helps maintain consistency and accuracy across the system.
Effortless Setup, Streamlined Sales Process
What do you like best about the product?
I find Salesforce Sales Cloud incredibly useful for streamlining our lead conversion process and tracking account and contact details efficiently. The duplication and lead conversion features are very helpful. I also appreciate its ease of setup and user-friendly features. These make it easy to manage our sales pipeline and are compelling reasons for my strong recommendation.
What do you dislike about the product?
NA
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to streamline our lead conversion process and efficiently track account and contact details.
Boosted Sales Efficiency, Seamless Integration
What do you like best about the product?
I find Salesforce Sales Cloud incredibly helpful in solving my sales-related problems like targeting the right customers and ensuring my sales team has all the necessary information. It's easy to set up, and the data integration features are the most useful. Additionally, it has enhanced our business efficiency, leading to more closed deals, and I'd definitely repurchase it for the benefits it brings to my organization.
What do you dislike about the product?
Nithing
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps solve sales-related problems by reaching the right customers and providing sales teams with necessary information, resulting in increased efficiency and closing more business.
Excellent Tool for Streamlined and Personalized Customer Service
What do you like best about the product?
how it centralizes and streamlines customer service operations, making it easy to deliver fast, consistent, and personalized support.
What do you dislike about the product?
Nothing at all it is a great product and recommend it
What problems is the product solving and how is that benefiting you?
Instead of searching through multiple systems, I get a 360-degree view of each customer — their history, interactions, and preferences — all in one place. This helps me provide faster and more personalized support.
Comprehensive Sales Management, but Can Be Overwhelming for New Users
What do you like best about the product?
Salesforce Sales Cloud makes it easy to manage the entire sales process from lead to close in one centralized platform. The visibility it provides across accounts, opportunities, and activities helps our team stay organized and aligned
What do you dislike about the product?
While the platform is robust, it can feel overwhelming at first due to the number of features and configuration options.
What problems is the product solving and how is that benefiting you?
It helps bring all of our customer and sales data into one place, eliminating the need to track leads, opportunities, and activities across spreadsheets or disconnected tools.
Great Organization, But Expensive
What do you like best about the product?
All lead, contact, opportunity, activity, and communication history is in one place.
What do you dislike about the product?
It ca come with a high cost which is not so grea
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the problem of disconnected and manual sales processes by centralizing customer data, automating workflows, and providing real-time insights. It helps you close deals faster, stay organized, and drive more predictable revenue.
Efficient centralization, but values not well aligned with the business
What do you like best about the product?
The customer experience is centralized in one place, facilitating the entire process.
What do you dislike about the product?
The values presented are aligned with the reality of the business.
What problems is the product solving and how is that benefiting you?
I am still evaluating to decide if I will apply to the company.
Unified View and Extensive partner Ecosystem Benefits Nonprofits Engaging their Constituents across multiple channels
What do you like best about the product?
I appreciate the unified 360-degree view Salesforce Sales Cloud provides, offering a single source of truth for interactions across different teams, which is invaluable for our organization. I also value its integrations with email tools like Salesforce Inbox. The AppExchange enhances functionality, allowing events and program management within Salesforce. The extensive ecosystem of partners and implementation support is crucial for effective use and configuration, adding significant value.
What do you dislike about the product?
I find that Salesforce Sales Cloud's extensive range of features and industry support makes it very complex to navigate. It's challenging to determine the best features and add-ons for specific use cases. Additionally, figuring out the correct pricing and licensing model for your organization can be complicated.
What problems is the product solving and how is that benefiting you?
I find the product solves integration challenges, providing a unified 360-degree view of our constituents and acting as a single source of truth across various teams.
Strong Foundation with Integration Limitations
What do you like best about the product?
Sales cloud is a great foundation for any business
What do you dislike about the product?
Limitations when data from all systems aren’t integrated
What problems is the product solving and how is that benefiting you?
Sales reporting and pipeline management
Great Adaptivity and Easy Onboarding, but UI Feels Outdated
What do you like best about the product?
Adaptivity. User can onboard with ease and little oversight
What do you dislike about the product?
Old UI needs to be a little more appealing
What problems is the product solving and how is that benefiting you?
Improving sales
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