Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Innovation is the strong point, but more is needed to scale up
What do you like best about the product?
Product innovation to scale processes
What do you dislike about the product?
Lack of product innovation to scale
What problems is the product solving and how is that benefiting you?
Innovation
Smooth Lead-to-Case Flow, but Occasional Glitches
What do you like best about the product?
Sales cloud is amazing and the best thing it is very easy with lead to case process.
What do you dislike about the product?
Right now no complains but I guess now I will use agent force to make things automatic
What problems is the product solving and how is that benefiting you?
Easy to manage everything at one place. No need to go to outside app. You can make better decisions with business while working on improvements.
Comprehensive and Flexible, but Advanced Features Can Be Complex and Costly
What do you like best about the product?
What I appreciate most about Salesforce Sales Cloud is how it consolidates everything sales teams need into one central platform. Managing leads, opportunities, accounts, and customer interactions all from a single view significantly boosts efficiency. I also value its flexibility—it functions well right out of the box for typical sales processes, yet it can be tailored with automation, AI-driven insights, and integrations to suit specific business requirements. The reporting and dashboards are straightforward, making it simple to monitor performance in real time. Plus, with mobile access, sales representatives can remain productive no matter where they are.
What do you dislike about the product?
One aspect I find challenging about Salesforce Sales Cloud is that certain advanced features can be quite complex to configure and manage. To truly make the most of its capabilities, you often require the expertise of an administrator or developer, which can pose a significant hurdle for smaller teams lacking technical support. Additionally, the costs associated with licensing and add-ons can accumulate rapidly if you wish to utilize all the advanced functionalities.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud is solving the problem of fragmented sales data and lack of visibility into the pipeline. Instead of information being scattered across spreadsheets, emails, or different tools, everything is centralised in one system. This gives sales teams a clear view of leads, opportunities, and customer interactions, helping them prioritise the right deals and move faster. With built-in automation and AI-driven insights, tasks like lead scoring, forecasting, and follow-ups become much more efficient. The benefit is stronger collaboration across teams, more accurate forecasting, and ultimately more closed deals and higher revenue.
Easy to Implement and Operate, No Major Drawbacks
What do you like best about the product?
Ease of operation to implement in the enterprise
What do you dislike about the product?
Nothing major to dislike as operational it works
What problems is the product solving and how is that benefiting you?
Nothing important to mention as it works well overall
Many Great Options and Features to Love
What do you like best about the product?
Lots of great options and features! Easy to configure.
What do you dislike about the product?
Sometimes too many options and features.
What problems is the product solving and how is that benefiting you?
Managing customer pipeline
Personalized Customer Reach, but Customization Takes Time
What do you like best about the product?
I think it enables our sales team to reach our customers are still on a personal level
What do you dislike about the product?
I think for me, it’s the implementation sometimes takes some time because of the customization for each org. But that’s also the beauty of it.
What problems is the product solving and how is that benefiting you?
I think it’s enabling us to reach higher levels of leads and referrals and converting those opportunities into real relationships
Great Data Integration Capabilities
What do you like best about the product?
The possibility to integrate all data of sales processes
What do you dislike about the product?
Could be easier to do the integration woth all
What problems is the product solving and how is that benefiting you?
Crm
Comprehensive and Practical Sales Management with Room for Simplification
What do you like best about the product?
What I like best about Salesforce Sales Cloud is its comprehensive visibility into the entire sales process. From lead generation to opportunity closure, every interaction is recorded and traceable, allowing both sales representatives and managers to make data-driven decisions. The customizable dashboards and reports help visualize KPIs in real time, which enhances performance tracking and forecasting accuracy. Additionally, integration with tools like Slack and Outlook streamlines communication and reduces manual updates. The automation features, such as workflow rules and approval processes, significantly increase efficiency, minimizing repetitive administrative work and enabling teams to focus on actual sales activities.
What do you dislike about the product?
What I dislike about Salesforce Sales Cloud is its complexity for new users and the steep learning curve required to fully utilize its capabilities. The abundance of features can be overwhelming, and configuring automation or report structures often demands specialized knowledge or administrative support. System performance occasionally slows down with heavy data or complex filters, which can affect productivity. Additionally, customization flexibility sometimes leads to inconsistent data models across departments if governance is weak. Licensing and add-on costs can also escalate quickly, making total ownership expensive for smaller organizations.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves major challenges in managing scattered customer data, inconsistent sales processes, and poor visibility into pipeline performance. Before implementation, our team relied on spreadsheets and manual updates, which caused delays and errors in reporting. With Sales Cloud, all leads, opportunities, and customer interactions are centralized in one platform, enabling consistent tracking and faster access to accurate information. The automation of approval flows and task assignments reduces administrative workload and ensures that no deal is missed due to human oversight. Real-time dashboards help management forecast revenue more accurately and identify performance bottlenecks quickly. As a result, communication between sales and management has improved, and the overall sales cycle has become significantly shorter.
Great Pipeline Management, But Needs Better Account Features
What do you like best about the product?
Pipeline management that allows visibilities across functional teams.
What do you dislike about the product?
Less functionality for account management till now.
What problems is the product solving and how is that benefiting you?
Helping account managers manage their leads, opportunities and accounts. Increase company revenues
Efficient Sales Automation, but Challenging to Learn and Customize
What do you like best about the product?
What stands out most about Salesforce Sales Cloud is how it streamlines the entire sales process—from lead capture to deal closure—through automation that help sales teams focus on the right opportunities.
What do you dislike about the product?
The biggest drawbacks of Salesforce Sales Cloud are its steep learning curve and complex customization process, which can overwhelm new users and require specialized expertise to manage effectively.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud addresses problems related to disjointed sales processes, lack of visibility into sales pipelines, and inefficient lead and opportunity management by providing a centralized CRM platform that streamlines sales activities.
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