Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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More than a CRM
What do you like best about the product?
There isn't much you can't do with Salesforce, especially as they continue to grow their technology organically or through acquisition. With so many products built on the platform or integrating to it, you're pretty much set.
What do you dislike about the product?
It can be difficult to keep up with all the new options and add-ons.
What problems is the product solving and how is that benefiting you?
I've worked for multiple companies that run the majority of their business in or through Salesforce. We've managed our sales, accounting, customer success and more.
Salesforce - A powerful CRM
What do you like best about the product?
With Salesforce CRM, users can store and manage customer information, contact info, accounts, leads, and sales opportunities, in one central location. Salesforce helps in increasing leads flow, close more deals, drive customer loyalty and satisfaction. It gives you all you need to work smarter and faster, and help you keep your customers happy.
What do you dislike about the product?
The cost of integrating Salesforce to incorporate it into a company can sometimes be expensive and it may exceed the costs of the software itself.
What problems is the product solving and how is that benefiting you?
The Salesforce database uses is very helpful in digitizing and organizing company sale records. Thus, improving the overall organization of a company.
Salesforce and good customer service comes hand in hand. It allows customization of profiles for individual customers as well as quick, organized access to individual records
There is also no need to purchase software and hardware systems to help maintain and keep the application running. Therefore, unlike most software, Salesforce requires no capital investment.
Salesforce and good customer service comes hand in hand. It allows customization of profiles for individual customers as well as quick, organized access to individual records
There is also no need to purchase software and hardware systems to help maintain and keep the application running. Therefore, unlike most software, Salesforce requires no capital investment.
Excellent capacity, slightly clunky user interface
What do you like best about the product?
Ability to customize the system according to business processes; integration with a variety of other software; good applications that can be installed on top of Salesforce to improve processes. Salesforce is probably the best source of truth on customers and sales there is.
What do you dislike about the product?
Some application integration is buggy (i.e. Outlook - sometimes stops working, poor integration when using Outlook in browser, but okay when using Outlook client); user adoption is difficult - Lightning interface is definitely very user-friendly, but not all Salesforce functionality works on it
What problems is the product solving and how is that benefiting you?
We can report on sales activity, qualify leads, onboard folks faster using opportunity stage guidance and other tools, keep track of various deliverables that come with every opportunity, ensure accurate invoicing and payments, and provide reports to our clients using the customer-facing portal (the Experience Cloud portal is definitely something that makes Salesforce stand out among its competitors)
Recommendations to others considering the product:
Salesforce is a powerful tool, but it will take many hours to set up for the organization. I believe for an organization of 25 we've spent at least 100 hours of staff time and at least the same amount of Salesforce consultant time (an external consultant we've had to hire and retain), and the system is still not quite there yet. User adoption takes a long time as well. If you do not plan on having a dedicated person serving in the Salesforce administrator and trainer role, perhaps it's worth looking at other, easier to implement and manage, but less powerful CRM solutions.
Best of breed CRM that drives functionality for other platforms
What do you like best about the product?
Salesforce.com has been easy to use and it has a very good partner community. With it being so wide in use it is not difficult to find tips from the greater User community on how to do things in the platform. Most IT departments and system integrators understand how it connects to other platforms.
What do you dislike about the product?
I haven't found anything that I dislike about Salesforce.com.
What problems is the product solving and how is that benefiting you?
I have used Salesforce.com primarily as the first platform to use for CRM (after not having used anything) and then as a replacement for older platforms. The features within have enabled my colleagues and clients to more efficiently manage leads and close sales.
Recommendations to others considering the product:
Make sure that you have your lead processes and timings mapped out before you implement. You may want to make sure that you have templates for lead notifications and other notifications in the system before you go -live, to help make sure that communications are standardized.
Best SMB CRM
What do you like best about the product?
Mobile interface is much faster and easier to use across any platform
What do you dislike about the product?
Lightning interface is very slow to load . Offline functionalities are also not great
What problems is the product solving and how is that benefiting you?
Internal employee portal and other timesheet management softwares are built inhouse in force.com
Salesforce is great
What do you like best about the product?
Trailhead and training. Using Salesforce make work FUN! You can learn it like it's a cool game and use it like Facebook. Very productive, veryintergrated, very fun
What do you dislike about the product?
It's expensive. There is always a new cost to get the most from the platform.
What problems is the product solving and how is that benefiting you?
Our technology is old and not connected.
Salesforce brings all of our data into one place and makes it accessible to many other apps for all teams via open APIs
Salesforce brings all of our data into one place and makes it accessible to many other apps for all teams via open APIs
Recommendations to others considering the product:
USE TRAILHEAD!! Come to dreamforce and learn all of hte cool stuff you can do!!
Sales Cloud is Helpful
What do you like best about the product?
Good way to integrate leads into Salesforce. Makes the sales team more productive.
What do you dislike about the product?
The cost is high & there sometimes issues with inaccurate data.
What problems is the product solving and how is that benefiting you?
Our teams have niche industries & it helps target them. Makes their time more productive.
Sales Cloud Flexibility for Consulting Deals
What do you like best about the product?
One of the best CRM applications on the market.
- Very Flexible and easily customizable.
- It will take weeks (not months) to tailor to your business process and sales/marketing team needs
- Pay-as-you-go service
- Tons of users and forums/blogs to get answers you need around set-up, config and build and deployment/adoption/training
- Very Flexible and easily customizable.
- It will take weeks (not months) to tailor to your business process and sales/marketing team needs
- Pay-as-you-go service
- Tons of users and forums/blogs to get answers you need around set-up, config and build and deployment/adoption/training
What do you dislike about the product?
- Can be expensive for the SMB segment
- Can offer too many "features" for a
- Reps / Sales team often tries to sell and up sell more licenses, different products and try to get you to buy additional ancillary Salesforce products and services.
- Implementation partner (consulting) fees are very expensive.
- Can offer too many "features" for a
- Reps / Sales team often tries to sell and up sell more licenses, different products and try to get you to buy additional ancillary Salesforce products and services.
- Implementation partner (consulting) fees are very expensive.
What problems is the product solving and how is that benefiting you?
- Sales process
- Business strategy
- Insights into sales activity / pipeline management
- Analytics into overall sales pipeline, opportunity funnel and planning around new / upcoming / past sales meetings. Trying to provide visibility into the sales process and help position licenses/services
- Business strategy
- Insights into sales activity / pipeline management
- Analytics into overall sales pipeline, opportunity funnel and planning around new / upcoming / past sales meetings. Trying to provide visibility into the sales process and help position licenses/services
Recommendations to others considering the product:
- Look at Oracle CRM and MS Dynamics if you are large enterprise
- If you are in higher education / public sector, you must go through Foundation to get a large discount / investment from your Salesforce account executive
- If you are in higher education / public sector, you must go through Foundation to get a large discount / investment from your Salesforce account executive
SFDC is Awesome!
What do you like best about the product?
As an administrator Salesforce is extremely easy to use and customize
What do you dislike about the product?
No complaints at this time for Salesforce
What problems is the product solving and how is that benefiting you?
Pipeline management and lead routing.
Amazing cloud platform for service and sales crm
What do you like best about the product?
The way you can build the entire system is super fast and we hosted our crm system in few months. Also the effort we put was really very small to achieve something big.
What do you dislike about the product?
Limitation, most of the features are having various limitations and this we really don't like and always have to do some customization
What problems is the product solving and how is that benefiting you?
Suport System and Sales CRM
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