Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Great product
What do you like best about the product?
Flexible and powerful product to support the sales process. You can easily build automation to support the sales Process
What do you dislike about the product?
Not all classic features are lightning enabled
What problems is the product solving and how is that benefiting you?
Support the process of scheduling meetings with lightning scheduler
Great Application to configure to meet our business needs.
What do you like best about the product?
The ease of use for our users. They are able to access Salesforce from almost anywhere
What do you dislike about the product?
Not much to dislike with Salesforce. It has been meeting our needs
What problems is the product solving and how is that benefiting you?
Service and Sales Management. Easily view the customer with a 360 degree view.
More than just Sales
What do you like best about the product?
I'm an independent consultant. I use Salesforce personally as well as have implemented it for several clients. I've seen it transform businesses for good over and over.
What do you dislike about the product?
It can be a bit pricey for small business but the key is to fully leverage it for uses beyond just sales.
What problems is the product solving and how is that benefiting you?
Sales and service
The most used CRM for ultra large enterprises.
What do you like best about the product?
Business and work flow are fairly easy to understand.
What do you dislike about the product?
UI and Administrative controls lock the system down. Limited customization. Too many 3rd party apps that need to be purchased. Hard to set up and manage. Not as sales friendly. Data hygiene management tools need improvement.
What problems is the product solving and how is that benefiting you?
Business pipeline management and closing deals
Number 1 for a reason
What do you like best about the product?
The easy customization to fit what i need
What do you dislike about the product?
Cost would be the biggest downside, premium product and price is reflected
What problems is the product solving and how is that benefiting you?
Tracking leads, quoting, sales, also project management and project implementations
Recommendations to others considering the product:
Salesforce is costly but the features it has beats all others. The ease of setup and customization really lets it shine and do what is needed. I've seen it work for large orgs like Disney and small 1 person shops just the same.
It has open API's which let it talk with so many other system and letting them do when they do best while still using the CRM for it's needs. I also lets you grow and expand with the product, so as you need more you don't need
It has open API's which let it talk with so many other system and letting them do when they do best while still using the CRM for it's needs. I also lets you grow and expand with the product, so as you need more you don't need
SFDC is the WIN
What do you like best about the product?
The complete and utter customization of how you can make SFDC reports and views. No matter what it is, I can build the views in the way I want to see what I want. This is especially helpful when building call lists for not just myself, but my team members. I can assign them by name and say who they call, etc. And I can create reports to track their activity, see meetings set, etc.
What do you dislike about the product?
I dislike how slow it can get when you have multiple windows open. Often, the easiest way to run SFDC is to pull up each lead in a new tab, and then cycle through the machine. This can, and often does, cause Sales Force to bog down and become slow. It's happened everywhere I've ever worked and done the multiple tab thing. It seems that 15 is about the max number.
What problems is the product solving and how is that benefiting you?
Tracking calls, tracking activity, and tracking sales. All are easily solved with Sales Force. It makes it easier to see what my team is doing, how they are doing, and how they are progressing their sales pipeline at a quick glance, or I can get in depth and study the details, if needed.
Recommendations to others considering the product:
It's more powerful than Zoho or some of the others out there, and the automation of contract use is *outstanding* in it's effectiveness.
Lightning or Classic - Sales Cloud is for you
What do you like best about the product?
Even by switching to lightning, SFDC still is THE most useful Sales Tool out there.
Agile and robust, it's always moving with us and we move along.
Agile and robust, it's always moving with us and we move along.
What do you dislike about the product?
More changes are needed to make it a smooth, integrated tool
What problems is the product solving and how is that benefiting you?
Tracking of all data - Marketing -> SDR -> Sales ->AM
The #1 CRM
What do you like best about the product?
Salesforce is a great CRM for managing leads throughout the entire sales funnel. It makes it easy to track lead and contact activity, and generate reports for pipeline forecasting.
What do you dislike about the product?
Along with a great complexity. The backend of Salesforce can be a bit daunting if you aren't familiar with it or a certified administrator. My advice is to have your Salesforce CRM implemented and customized to meet your unique business needs, although the out-of-the-box functionality is a solid foundation for basic sales cycle management and reporting.
What problems is the product solving and how is that benefiting you?
Complete management of all things sales. Prospect and lead activity, opportunities, pipeline management and forecasting, etc. Salesforce is made to be fully customizable to your organization which makes it truly a unique CRM.
Recommendations to others considering the product:
Make sure you work with your rep on getting exactly what you need for your business. Some of the reps only seem to care about upselling you products/services you don't actually need. I would work with an independent consultant on customizing the Salesforce platform to your specific business goals. It can be a painful process to customize the platform if you are not familiar with Salesforce.
The less flashy of the two core Salesforce platforms, but pivotal.
What do you like best about the product?
It does what it needs to do very well. You don't need a lot of configuration to get up and running, the time to an effective Lead -> Sale pipeline is pretty fast. This obviously come with a caveat that how you implement or configure can make this process as painful or pain free.
What do you dislike about the product?
To make it into a better Sales tool, you're looking at spending money - whether this is a proper CPQ capability (SF's Revenue Cloud IS a comprehensive quote to cash platform, so don't feel too bad here) or other supporting technologies such as whitespacing applications, document generation and signatures.
What problems is the product solving and how is that benefiting you?
Sell better and more effectively. We have bolstered our Sales Cloud with Industries CPQ (spoiler: I think I would have prefered Revenue Cloud). It is 60% of the way towards providing a unified picture of our customer. We need to do some serious UX work and retire the legacy that older platforms have imposed on us.
Recommendations to others considering the product:
Investigate the Accelerators - they'll get you up and running in best practice principles quickly.
The most innovative CRM in the planet
What do you like best about the product?
SFDC is super flexible and so much more than just a CRM it allows me to scale up to ERP
What do you dislike about the product?
Reporting has come a long way - but I still find myself having to download to Excel in order to do some tasks that I feel should be built in.
What problems is the product solving and how is that benefiting you?
SFDC is currently our ERP system. It touches virtually every aspect of our business in some way. AS a SFDC Administrator have been lucky enough to build a career based on Salesforce.com expertise.
Recommendations to others considering the product:
Take the time upfront to document business processes and needs and put some business rules in place prior to implementation. Wherever possible customize with CLICKS not CODE. A declarative solution is almost always preferable to a programmatic solution.
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