Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
One stop shop for all your CRM needs
What do you like best about the product?
Salesforce CRM is the market leader because it truly does end-end CRM including contact databases, lead generation, customer management, customer profiles, targeting, email marketing,… the list goes on.
What do you dislike about the product?
While there are open APIs, as with large cloud providers like salesforce, you are dependent on their latest releases and release cycles in order to integrate certain features with your own proprietary systems and databases.
What problems is the product solving and how is that benefiting you?
Salesforce CRM helps us with lead generation, targeting, sales planning, submissions of new business to request for a quote. The benefits are primarily based on having a centralized system that is the single source of truth and data for a company our size.
Recommendations to others considering the product:
Make sure you customize the app to fit your local environment.
Customizable Data Collection
What do you like best about the product?
It is incredibly easy to manage and customize to meet all of our needs.
What do you dislike about the product?
Some basic features that do not get addressed like being able to choose chart colors.
What problems is the product solving and how is that benefiting you?
Collecting nonprofit data and having a single source of truth for all of our data questions.
Salesforce Project Manager
What do you like best about the product?
Integrating data with other systems, automation
What do you dislike about the product?
Report/dashboard limitations (i.e. number of groupings)
What problems is the product solving and how is that benefiting you?
Automation, sales activity management, reporting
Great for small businesses
What do you like best about the product?
Super easy to customize for non-tech-savvy people. Has an amazing app store for plug-ins for anything you need
What do you dislike about the product?
Very expensive. Not always the best UI. Sometimes a bit "too heavyweight" for my small business needs
What problems is the product solving and how is that benefiting you?
I'm a small business and I use Salesforce to manage my business end-to-end. From sales, to account management, to customer services, to general operations. Can't live without it.
Recommendations to others considering the product:
It's a great platform to manage your whole business; not just sales.
Great platform. so may possibilities
What do you like best about the product?
I love that it is cloud based, quick, responsive and very scalable. It brings so much power and possibilities for our Support team with Phone and Chat integration and others that I haven't yet seen.
What do you dislike about the product?
It is expensive for the customer community side.
What problems is the product solving and how is that benefiting you?
We use it for Sales and Service.
Salesforce just works
What do you like best about the product?
The best thing about Salesforce is it's adaptability and the fact that it's cloud based.
What do you dislike about the product?
I think that it requires too many people to maintain. The executive team expected it to be just plug and play forever.
What problems is the product solving and how is that benefiting you?
Database for all the accounts, opportunities and contacts.
Recommendations to others considering the product:
Probably the best out there.
Support salesforce reps with an easy to adjust CRM solution
What do you like best about the product?
360 degree view on valuable information about our customers.
Great report and Dashboard capabilities.
Great report and Dashboard capabilities.
What do you dislike about the product?
Data quality must be high but costs time
What problems is the product solving and how is that benefiting you?
getting all information on one glance
GReat CRM platform
What do you like best about the product?
So much base functionality--so many add-ons that we leverage for our sales organization.
What do you dislike about the product?
Lots of resources available--can be tricky to navigate
What problems is the product solving and how is that benefiting you?
More leads, quicker close rates; increased efficiencies. Faster end to end product processes.
Good
What do you like best about the product?
Good product can crete report ana i like most this
What do you dislike about the product?
report wizard becose its not so simple and needtraing
What problems is the product solving and how is that benefiting you?
track all leada
Best product in market
What do you like best about the product?
Creativity and Innovation always motivates me to work with Salesforce.
What do you dislike about the product?
Actually nothing which i really say any worng
What problems is the product solving and how is that benefiting you?
Sales, Service, Marketing and Community cloud.
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