Most of the features and capabilities we implemented for our clients using the Veeam backup solution revolve around enhancing their backup processes. These include functionalities such as backup encryption, immutable storage, integration with various object cloud storage platforms like AWS Cloud, and ensuring compatibility with multiple object cloud platforms.
External reviews
External reviews are not included in the AWS star rating for the product.
Ensures effective management of multiple cloud environments, seamless integration with major providers like AWS and user-friendly interface
What is our primary use case?
How has it helped my organization?
The backup and disaster recovery process within the Data Platform is exceptionally user-friendly. Whether you're performing a backup or restoring data, the graphical user interface makes it straightforward. All capabilities can be accessed with ease, thanks to the intuitive design of the interface.
The reliability of the Veeam Data Platform has been consistently satisfactory in our deployments. We have encountered no issues, and all of our clients have expressed satisfaction with its performance.
We are particularly pleased with the DIP, especially given our focus on the Nutanix platform. DIP with Nutanix virtualization has been especially valuable to us.
The inclusion of important functions and capabilities, such as ransomware protection and scanning, was crucial. It's noteworthy that these features are already available in version twelve, which is a significant enhancement.
When utilizing Veeam to manage RTO and RPO objectives, the primary focus lies in minimizing recovery time (RTO) and ensuring effective project or object management. Branches, especially those with high IO and ITO demands, such as those in SANX deployments, prioritize data visibility before backup and archiving. Typically, lower RPOs are managed by the recovery features of the virtualization layer. Our primary aim is usually to achieve the shortest RPO feasible within the specified parameters. However, in our deployments, the shortest configured RPO is based on the specific requirements of our clients.
Managing multiple cloud environments with the Veeam Data Platform is highly effective. The platform offers robust support for major cloud providers like AWS. I've personally tested its integration with AWS and iOS and found it to be extremely straightforward and user-friendly.
What is most valuable?
Veeam Data Platform offers features specifically designed for ransomware defense. This includes the ability to integrate with immutable repositories, safeguarding your data against ransomware attacks. Additionally, the platform provides integrated anti-malware detection capabilities, and it allows seamless integration with third-party endpoint security solutions to further enhance data security.
What needs improvement?
I think there's an opportunity for improvement in terms of the supported operating systems for the Veeam Data Platform. Currently, it's limited to the Windows operating system, excluding Linux environments. Expanding its compatibility to include Linux would represent a significant advancement.
For how long have I used the solution?
I have been working with it for approximately six years.
What do I think about the stability of the solution?
I would rate its stability abilities eight out of ten.
What do I think about the scalability of the solution?
Its scalability capabilities are eight out of ten. The maximum supported capacity of the current version of Windows determines the capacity limitations for the Veeam Data Platform, as it is dependent on the operating system. This serves as a constraint for the platform. It is suitable for businesses of varying sizes, including small, medium, and enterprise-level organizations.
How are customer service and support?
I would rate its customer service and support nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
Setting up the system initially is straightforward.
What's my experience with pricing, setup cost, and licensing?
It's quite flexible—you can begin with a single license that supports ten instances and scale up based on your specific requirements. I would rate the pricing six out of ten when compared to other competitors.
What other advice do I have?
Overall, I would rate it eight out of ten.
excellent backup software
Every day save planning
I use it every day to schedule and backup my infrastructure.
I create, integrate and implemate a new Veeam server quite easily : Export and reimport the Backup File configuration in the new server -> You have your new server.
It took me 1 day to integrate my new one
If you need help, Veeam help you fastly when you open a ticket and you can call them easily on the Support website
A simple-to-learn product with a straightforward restoration process
What is our primary use case?
For most of our company's customers, we use it for the backup process or to create a copy of the backup outside in an off-site or cloud location. Only for a few of our company's customers do we use the replication part of the tool, or if they have a secondary site where they want to have a copy of the VM in production.
What is most valuable?
Veeam Backup & Replication is definitely very useful and simple to learn, and the restoring processes are very straightforward, making it a very solid product.
What needs improvement?
Veeam Backup & Replication can be installed on a platform like Windows only. Veeam has more components but is always installed on Windows VMs. For some of the roles like proxy, Veeam could deploy and develop a solution that does not need to use Windows VMs because of its cost in terms of licenses and scalability. The solution works only on Windows but should be able to work on platforms like Linux in the future.
The scalability of the product in large organizations is an area of concern where improvements are required.
For how long have I used the solution?
I have been using Veeam Backup & Replication for twelve years. I use Veeam Backup & Replication V12. My company has a partnership with Veeam.
What do I think about the scalability of the solution?
In my company, seven to eight people deliver deployment services related to Veeam Backup & Replication, along with support for some of our company's customers.
How are customer service and support?
At times, our company needs to open a ticket with the technical team to troubleshoot some strange behavior or some difficulties in managing an upgrade in the product.
I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The product's initial setup phase was not difficult. There were no difficult steps to install the product. With Veeam Backup & Replication, there is a need to have a license for Windows Server license, but it need not be considered a huge requirement.
In our company, we need to have at least one VM from Windows, along with one backup repository, after which it is possible to start with the deployment of Veeam Backup & Replication on a single VM. Depending on the complexity of the environment my company deals with, my company will need to install more VMs with many roles, like proxy. The straightforward deployment process takes two hours for a single VM, but it takes more time when there is a need to create more VMs.
The solution is deployed on an on-premises model.
For a simple environment, the initial deployment, and not the configuration, takes not more than two hours.
What about the implementation team?
I work in Italy as a system integrator, so I install the product for our company's customers.
What was our ROI?
The money put into Veeam Backup & Replication is the right investment.
What's my experience with pricing, setup cost, and licensing?
I would say that the product is fairly priced.
Which other solutions did I evaluate?
My company chose Veeam Backup & Replication over other products since it is quite simple to deploy and manage. My company delivers backup as a service for some of our customers using Veeam Backup & Replication. My company has implemented a legal infrastructure in our data center, and we use it to remotely manage the backup recovery process for some of our customers.
What other advice do I have?
I would tell those who plan to buy the solution that it is important to do a PoC to understand how simple it is to implement the product and use it on a daily basis for data protection.
I could split my rating for the evaluation of the product in a small environment and a huge environment. For small environments, I rate the tool a nine out of ten since it works as a very effective solution. For complex or huge environments, I rate the tool an eight out of ten since scalability is one of the areas of concern in the product, especially when users want more services from the product.
I rate the overall tool an eight and a half out of ten.
Offers offers various transport modes and integrations with storage providers and good simplicity, ease of use, and ease of deployment
What is our primary use case?
My focus is on the business continuity and disaster recovery planning aspects.
So, I am working on the consultation part. My customers used Veeam for backup and sometimes for replication.
How has it helped my organization?
Veeam Data Platform has simplified data management and protection strategies. Compared to other vendors, Veeam stands out for its simplicity, ease of use, and deployment.
So that's the main distinction of Veeam because nowadays, nobody hires a dedicated backup administrator. Not many companies do that. So, usually, there is one guy managing everything or a couple of guys managing everything all together. So Veeam made it a lot simpler.
Usually, with the other vendors, they are much more capable, but they require expertise, okay, such as dedicated expertise, not shared resources.
So, most companies, especially small and medium-sized companies, don't have the privilege to have a dedicated backup administrator. So they will have a general IT administrator administering their systems, etc. And then Veeam for these kinds of guys is just the jackpot because it just gets going. It does the compliance, and it does the backup, etcetera, and it's easy to use.
The recovery point objective relies on how Veeam offers different transport modes. However, there are integrations with various storage providers that can help reduce the RPO drastically. They also released their new continuous data protection feature, which can reduce the RPO to seconds, if not minutes.
For the RTO, since back in the day, Veeam has been famous for their instant Veeam recovery and their Veeam Explorers, which can help conduct the VM restore in minutes or conduct the application granular restore, etc. So, almost all the time, Veeam reduces the RTO drastically.
What is most valuable?
The most valuable feature is the immutable Linux repository. Before that, customers needed expensive storage appliances to protect their backups. Now, they can use a regular server with Linux for secure storage, maintaining immutability against accidental deletion or ransomware.
Moreover, Veeam Data Platform manages and protects data across multiple cloud environments amazingly. From the console, Veaam has an appliance integration with Microsoft Azure. They have integration with AWS. They have integration with Google Cloud, and I can back up workloads on-premise and restore them to the cloud. I can back up workloads on the cloud and restore them to the other clouds, etc. It's amazing.
What needs improvement?
Veeam has been rolling out a lot of integrations lately. But compared to the other backup vendors, they are a little bit behind on the application support.
Veeam does image-based backups, whether it be of virtual machines or physical workloads, and they are able to back up general applications like Active Directory, SQL, Exchange, or SharePoint. Sometimes, even Oracle and SAP.
But still, there are many customers using other types of databases that Veeam does not natively support. For example, in the Linux area, MySQL and PostgreSQL are supported, but with many limitations. Like, if a customer is running a Postgres cluster, Veeam does not support that.
If a customer is running a MySQL cluster, Veeam does not support that. But they support customers who have standalone instances of such workloads. So, I'd really like to see Veeam start to focus on supporting as many applications and scenarios as possible because that is the major difference between them and the other backup vendors.
So, supporting more applications and cluster scenarios is key. Especially cluster scenarios.
For how long have I used the solution?
I've been working with the Veeam Data Platform since 2018, so about six years now.
What do I think about the stability of the solution?
Veeam Data Platform is stable if you're using the latest release what I mean by the latest minor release, not the major release. But whenever there is a new version of the software, just like any other software, it comes with its baggage of bugs.
So, with the latest minor release of Veeam, it's pretty stable.
I would rate the stability an eight out of ten.
What do I think about the scalability of the solution?
Scalability depends. It depends on the environment. For example, in VMware environment, then Veeam is extremely scalable. However, for Nutanix environments, it's not as scalable.
For Nutanix, there's a component called the backup proxy that enhances backup performance. In VMware, I can deploy as many backup proxies as needed, bare node or bare cluster.
However, on Nutanix, I'm limited to one proxy per cluster. The architecture there is scalable within the cluster by adding CPU and RAM to the proxy, but there's no way to add multiple proxies in Nutanix.
I only deal with enterprise-level customers. But I have also worked with small and medium-sized businesses in the past.
How are customer service and support?
The customer service and support are very good. It's one of Veeam's key distinguishing points.
So long as you communicate the issues properly and you follow up with them, then you will have an amazing support experience. Even if you have a bad support experience, they have an option for you to talk to a manager so that you can escalate things.
How would you rate customer service and support?
Positive
How was the initial setup?
I would rate my experience with the initial setup a ten out of ten, with ten being easy. It's a very easy to deploy.
Anybody can download Veeam Data Platform and install it on the same day. Then, integrating it with the environment will depend on the environment.
Some environments are hard. Some environments are easy. Some environments are well-designed, so that's a different story. But in general, compared Veeam to other backup solutions, Veeam is the easiest to deploy.
What about the implementation team?
The time taken for deployment depends on the customer's environment. For example, if all the prerequisites are intact and the customer environment is fit enough, one week is enough to deploy Veeam anywhere.
So, it depends on customers. They are PIA when it comes to their environment, their details, etcetera. Maybe an implementation can take one year. But for others, it could get done in a couple of days. It depends. But from Veeam's point of view, it's easy. It's easy to configure. It's easy to work with, etc.
What's my experience with pricing, setup cost, and licensing?
From a distributor background, I've seen Veeam raise prices three times a year. With each new edition, they increase the price, making it hard to justify to customers.
Their licensing model is simple and per-machine based, which is better than that of other vendors. However, they recently added a capacity-based backup for five shares.
In general, my experience is that with every new feature or addition, there's a new price increase. In fact, last year, before I left the distributor, we increased prices a couple of times within the same quarter.
We have to justify it by mentioning added features and enhancements. Some customers accept it, while others complain about the rising price every year.
So, while Veeam's pricing isn't terrible even after the spikes, it's not stable.
It keeps increasing. Compared to other vendors, Veeam's pricing is good. But compared to the past five years, it's constantly increasing.
From my experience, all backup vendors should use capacity licenses, which control costs better. Veeam went for per-machine licensing to gain market share, and they succeeded. But that means they need to increase costs as they expand and add features. So, they have no choice but to keep raising prices.
What other advice do I have?
Thoroughly check compatibility. Veeam is amazing, but it has limitations. Even if someone says it works with your environment, double-check everything. Verify application versions and cluster support. This is the biggest challenge customers face. They buy Veeam and then discover unsupported cluster scenarios later because they didn't ask about specific versions or configurations.
For example, a customer would buy Veeam, and then later on, the customer would discover that "I have a Postgres SQL database, but it is a cluster. Then, Veeam will not support its cluster."
But during the initial phase, the customer didn't check that point.
I recommend all potential customers to carefully check compatibility with their existing systems, with all the details.
Based on my experience, it's been very solid. Moreover, Veeam is making many changes and improvements. I'd give rate it a nine out of ten.
Robust Data Backup Solution
A straightforward solution that is compatible with almost all other products
What is our primary use case?
We use Veeam ONE for our VMware backups and our VMs in VMware.
What is most valuable?
Veeam ONE is a straightforward solution and compatible with almost all hardware.
What needs improvement?
Veeam ONE should make available notifications through SMS.
For how long have I used the solution?
I have been using Veeam ONE for five years.
What do I think about the stability of the solution?
I never had any issues with the solution's stability. One of our servers had a ransomware issue. We isolated it to the system, restored it from Veeam ONE, and protected it.
I rate Veeam ONE an eight out of ten for stability.
What do I think about the scalability of the solution?
Veeam ONE is a scalable solution. Around 400 users were using Veeam ONE in our organization.
How are customer service and support?
The solution’s technical support is good.
How was the initial setup?
The solution’s initial setup is easy.
What was our ROI?
We have seen a return on investment with Veeam ONE. Veeam ONE was the best option in the market at the time. It's very economical and quite suitable for our infrastructure.
What's my experience with pricing, setup cost, and licensing?
Veeam ONE is moderately priced, where it is neither expensive nor cheap.
What other advice do I have?
Overall, I rate Veeam ONE an eight out of ten.
A highly stable product that provides excellent backup features and has a proactive support team
What is our primary use case?
The solution is used for backup and restore. It can also be used for VM replication.
What is most valuable?
I like almost everything about the product. Backup and restore features are valuable. They develop everything. If a competitor invents a new feature, the vendor also implements it.
What needs improvement?
The product must provide better security. It must provide an integration with a tool that has ransomware protection.
For how long have I used the solution?
I have been using the solution for about ten years.
What do I think about the stability of the solution?
The tool is rock solid. It is very, very stable.
What do I think about the scalability of the solution?
There are huge systems for which Veeam is not big enough, but we can partition the big environment and install several Veeam instances. The tool scales very well. We face no issues. The product is suitable for the smallest to the biggest enterprises. There is a free community edition that is limited to ten virtual machines. If we buy a license, we can scale up to 1000 instances.
How are customer service and support?
The support is one of the best I have seen. The team has a quick response time and provides quality feedback. The team is proactive. I am really happy with the product.
Which solution did I use previously and why did I switch?
I have worked with IBM and Data Protector. Veeam is better because it focuses on a single product.
How was the initial setup?
The initial setup is simple. With just a couple of clicks, we can install the product. However, it depends on how complex the environment is. Compared to other products, it is quite straightforward. We mostly deploy the solution on-premises. However, we can get opportunities to implement the cloud version as a service provider or back up an organization’s cloud infrastructure.
What's my experience with pricing, setup cost, and licensing?
The price is not low, but we get value for our money. We don't want a cheap product. We want a good product. The tool is reasonably priced for the quality it provides.
What other advice do I have?
I recommend the solution to others. There is some room for improvement. Overall, I rate the tool a nine out of ten.
A product that is easy to use and provides good visibility to users
What is our primary use case?
I use my company mostly to monitor Veeam O365's licensing and backup. In our company, we don't use it for infrastructure monitoring.
What is most valuable?
The most valuable features of the solution stem from the fact that it works well for our company. The main feature we use of Veeam ONE in our company is Veeam O365.
What needs improvement?
I have no visibility on what needs to be improved in the solution.
For our company's usage, the price of the product is considered to be one of the major drawbacks because we have a lot of infrastructure, and its services don't fit well with our needs. The aforementioned area can be considered for improvement in the solution. The price of the product should be reduced.
For how long have I used the solution?
I have been using Veeam ONE for six months to a year for two of our infrastructures.
What do I think about the stability of the solution?
Since I haven't received any feedback from my team related to the stability of the product in our company, I rate the product's stability a ten out of ten.
What do I think about the scalability of the solution?
I don't have any visibility over the scalability options offered by the product.
Only two or three people in my organization work with the solution.
How was the initial setup?
The product's initial setup phase was straightforward.
I wasn't involved in the initial setup phase of the product.
The solution is deployed on an on-premises model.
The solution can be deployed in less than half a day.
Though I am not sure about how many people are required to take care of the deployment and maintenance of the product, I am sure that the two or three people who use the solution handle it.
What was our ROI?
With the use of Veeam ONE, our company was able to identify technical problems in our Veeam infrastructure, and we were also able to do some optimization work with its help.
What's my experience with pricing, setup cost, and licensing?
My company needs to pay towards the licensing cause attached to the solution on a monthly basis as my company operates as a service provider. The product is expensive.
Which other solutions did I evaluate?
My company did not evaluate other options against Veeam ONE.
What other advice do I have?
The product fits well according to the needs of our company.
Veeam ONE is a simple product that is easy to use, and it provides good visibility of the environments in which it functions.
I rate the overall product a nine out of ten.
Robust data protection and management offering user-friendly interface, comprehensive virtual machine backup capabilities and efficient instant recovery
What is our primary use case?
We use it to back up all of our virtual machines, including those on hardware and Hyper-V solutions, and some of our physical machines.
How has it helped my organization?
It allows us to perform instant recovery for SIM machines. This means that we can quickly install the configuration and check whether the machine is operational or not. This efficient process allows us to assess the status and decide to proceed or make necessary adjustments. Unlike traditional methods that may take up to two hours for restoration, our instant recovery feature enables us to recover in as little as five minutes, providing a prompt evaluation of the machine's functionality.
What is most valuable?
The standout feature for us is instant recovery. Additionally, we have the capability to replicate our repository in various clouds. It proves highly beneficial as we only need to configure a single repository and instruct it to replicate all backups that we have on-premises.
What needs improvement?
I would like to improve Cloud application, as well as disaster recovery since we must export our data from our buildings to another location. It would be beneficial to have enhanced solutions for database backup, particularly for Oracle databases in the context of SAP systems.
For how long have I used the solution?
I have been working with it for two years now.
What do I think about the stability of the solution?
I would rate its stability eight out of ten.
What do I think about the scalability of the solution?
Scaling up the system requires significant resources, necessitating the use of knowledge base tools dedicated to both storage and virtualization. I would rate it seven out of ten. We utilize it daily with a user base of a thousand individuals. Going forward, we have plans to expand its usage further.
How are customer service and support?
The customer support is outstanding. Whenever I open a case, there is always a prompt and highly effective real-time response. I find it fair, quick, and competent. I would rate it ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We initially employed Active View, and transitioning to Veeam proved to be a beneficial decision. However, due to the company's shift to another provider, we were unable to continue using the product. The integration with Google Cloud was limiting, and as we required an on-premises solution, we had to explore alternatives.
How was the initial setup?
Setting up the system was a straightforward process for us. We were able to do it independently without the need for a solution partner, making it a convenient and practical experience. I would rate it eight out of ten.
What about the implementation team?
The installation is straightforward, but managing the system can be challenging, as it may require installing various tools on different machines. Consequently, a substantial infrastructure is necessary, involving approximately ten servers for the complete solution. The deployment process took approximately three weeks. Initially, we devised a plan, followed by the design phase. Once the design was finalized, we proceeded with the installation and implementation. The deployment was carried out in-house, with the involvement of two to three individuals.
What was our ROI?
I would rate it ten out of ten in terms of ROI.
What's my experience with pricing, setup cost, and licensing?
It comes with a higher cost and it is an all-inclusive solution. I would rate it nine out of ten.
Which other solutions did I evaluate?
We evaluated three products, namely Cohesity and Rubrik, and after careful comparison, we opted for Veeam.
What other advice do I have?
It necessitates careful consideration of factors such as the volume of data to be backed up, the number of servers in play, and the requirement for proxy servers. Overall, I would rate it eight out of ten.