External reviews are not included in the AWS star rating for the product.
We utilize SentinelOne Singularity Complete to manage the endpoints, including workstations on both Windows and Mac platforms. This enables us to detect any anomalous behavior and threats on these workstations. Essentially, it empowers us to safeguard our enterprise, effectively replacing our conventional antivirus solution.
We aimed to bolster our security and achieve more comprehensive coverage, which is why we adopted SentinelOne Singularity Complete.
Singularity Complete's interoperability with third-party tools is good. The integration with the Singularity XDR platform enables us to collect logs from various other platforms and consolidate them into a single console. This greatly facilitates swift issue diagnosis and identification, making it an advantageous perspective.
We have recently begun using the ingestion and correlation functionalities of Singularity Complete. Currently, we are in the process of integrating it with our existing networking equipment, namely Palo Alto and Fortinet. Our objective is to ingest specific data from these sources and derive meaningful insights from the collected information. The integration processes are quite straightforward and user-friendly. It seems that any challenges we are facing might be attributed to configuration issues on our side, which we need to improve upon.
Singularity Complete has assisted us in consolidating our security solutions. With Singularity Complete, we now have a centralized platform for monitoring alarms. We are gradually phasing out the other solutions we had in place.
It has enabled us to gain more confidence and autonomy. The solution is comprehensive as it effectively manages both workstations and threats. Consequently, it significantly reduces the burden of dealing with operational issues and reacting to problems. This approach eliminates the need for excessive proactivity, as we trust the platform to handle these tasks on our behalf. Thus, we no longer need to spend time searching for threats, as the platform efficiently performs this task for us.
It helped reduce false positives. We fine-tuned the solution by creating some exclusions that have reduced the number of alerts.
Singularity Complete has freed up two to three hours per week of our staff's time to work on other projects and tasks.
Singularity Complete has reduced our MTTD by around five hours and has reduced our MTTR by around three hours on average.
It has indirectly helped save costs because we spend less time having to deal with configuration and proactively configuring alarms and alerts.
Singularity Complete has reduced our organizational risk by around 40 percent.
The most valuable aspect, in any scenario, was the rollback feature. There were instances when some workstations detected infections, and having the rollback feature proved to be incredibly valuable.
Native integration with the mobile console is an area that can be improved.
I'd like to see more operations with the XDR platform.
I have been using SentinelOne Singularity Complete for one year.
I would rate the stability of Singularity Complete a ten out of ten.
I would rate the scalability of Singularity Complete a nine out of ten.
The technical support is of high quality, strong, and responsive.
Positive
We previously used ESET but we were often missing threats and not finding out until after the fact.
The initial setup is straightforward. We collected several samples for each department, and subsequently, we distributed them to ensure their functionality among the users in different departments. After conducting the necessary tests, we proceeded to implement the final version.
Two individuals were engaged in the deployment: a Cyber Hunter and an administrator.
The implementation was completed in-house.
We have observed a return on investment through the time saved managing our workstations and addressing threats. This has provided us with additional time to dedicate to operational projects.
The pricing was very similar in terms of its competitors, but I believe SentinelOne's capability and willingness to attract new business allowed us to save some extra money. I think the pricing aligns well with the market. They encountered competition, so their pricing was slightly more adaptable. That's where we gained an advantage from it.
We evaluated CrowdStrike and Defender. We didn't find Defender to be a strong enough technology. CrowdStrike was more expensive, while SentinelOne offered a combination of good technology and affordability.
I would rate SentinelOne Singularity Complete ten out of ten.
SentinelOne is ahead of the curve. They are certainly leading the way. When we consider the kinds of integrations being developed and the AI integrated into the platform, it's evident that they are the latest entrants to the market. This current position enables them to be more innovative in their approach.
SentinelOne Singularity Complete is extremely mature at this level.
We have 50 end users based out of multiple locations. A lot of our users work from home. Singularity Complete is deployed on laptops, workstations, and our servers.
The maintenance is minimal and is overseen by one person.
We're very satisfied with SentinelOne as a strategic partner. They've given us what we need, and we see a long-term future relationship with them.
Planning the rollout is crucial because we need to effectively manage the changes with the users. Therefore, meticulous planning of the rollout, organized by department, ensures a seamless transition and allows us to anticipate any potential issues. Adopting a staggered approach, rolling it out per department, is likely the most effective strategy for deploying Singularity Complete.
We use SentinelOne Singularity Complete for our endpoint security.
The visibility that SentinelOne Singularity Complete provides throughout our organization is good.
SentinelOne Singularity Complete's capability to intake and correlate across our security solutions is great. As long as we have configured everything correctly and are monitoring the logs to respond to potential threats, we have the assurance that the threats are being identified and thwarted. A year ago, we faced a malicious attack that was detected and halted by SentinelOne EDR, which played a pivotal role in saving me.
SentinelOne Singularity Complete has certainly helped reduce the number of alerts we were receiving. Previously, I was using McAfee, and I had numerous threats and malware present in my environment that were only detected by SentinelOne Singularity Complete. This assistance facilitated the remediation of those threats and subsequently led to a decrease in security alerts.
SentinelOne Singularity Complete has saved us time by identifying the threats in real-time saving us long investigation times.
SentinelOne Singularity Complete's MTTD is immediate.
The MTTR is good.
The most valuable feature is the automatic remediation.
The reporting dashboards require improvement. Currently, they lack customization options, preventing me from generating a summarized executive report for management.
SentinelOne's customer support is sluggish and frequently fails to deliver sufficient assistance. The quality of after-sales support is also subpar and requires enhancement. The support is not meeting the expected standards, and as a result, I am feeling dissatisfied.
I have been using SentinelOne Singularity Complete for one and a half years.
SentinelOne Singularity Complete is stable.
The customer service and support are unsatisfactory. I have been attempting to initiate the MDR services and have reached out to my account representative at SentinelOne for three months now, with no results. I am disappointed that I am unable to integrate any details into my environment, which would allow me to present information on a monthly and quarterly basis. I require this information to assess the performance with my MDR representative, but these matters are not progressing. I feel deceived.
Negative
I previously used McAfee but it was not able to detect some of the malware threats that SentinelOne Singularity Complete does.
The initial setup is straightforward as long as we are not dealing with legacy systems. In the manufacturing industry, many systems utilize older operating systems like Windows 2000, which run traditional applications that cannot be removed. Deploying on Unix is also challenging, whereas Windows Ten is straightforward.
We deploy in large manufacturing environments and there were around 80 people involved in the deployments.
The implementation was completed by the SentinelOne team.
SentinelOne Singularity Complete can be expensive for the SMB market but is suitable for enterprise-level organizations. The service provided by SentinelOne is not up to par with the cost we are paying.
I carried out a Proof of Concept with several Endpoint Detection and Response solutions, including CrowdStrike, Trend Micro, and VMware. However, none of them were able to meet my requirements in the same way that SentinelOne Singularity Complete does.
I would rate SentinelOne Singularity Complete a six out of ten.
Currently, I have not yet completed the integration with third-party tools. However, I am utilizing the Sentinel logs as inputs for my Security Operations Center services, and I am gaining comprehensive visibility from this approach.