We use it for incident management and service requests.
ServiceNow on AWS
ServiceNowExternal reviews
45 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Streamlining workflow and comprehensive service catalog for enhanced efficiency
What is our primary use case?
How has it helped my organization?
It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform. It enables faster communication and turnaround time between the parties, which was previously challenging through phone conversations. The requester can check with the online representative and capture relevant information in the email for seamless communication and documentation.
What is most valuable?
Its service level management and comprehensive service catalog are very beneficial. The solution focuses on utilizing a clear network to document the service request item catalog, allowing for efficient capture of requests and prompt response. This feature improves customer experience by providing a user-friendly platform.
What needs improvement?
I would like to see further integration of the automation workflow with robotic process automation that would streamline processes and improve productivity.
For how long have I used the solution?
I have been working with it for ten years.
What do I think about the stability of the solution?
The platform is developed specifically for IT service management and offers a range of enhanced features. I would rate it seven out of ten.
What do I think about the scalability of the solution?
The scaling abilities of the solution are good. They are influenced by commercial factors and the efficiency of quickly reaching agreements for extending the platform's functionality. I would rate it six out of ten.
How are customer service and support?
I am satisfied with the customer support and service provided.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was not that complex. The main challenge in setting up the solution lies in the implementation process. There are many difficulties in adapting the workflow and approvals to align with ServiceNow's functionalities. Customer preferences and the need for customization may result in complicating the process further. Having a thorough understanding of the system is crucial for efficiently configuring the platform to meet customer requirements. I would rate it seven out of ten.
What about the implementation team?
The deployment was divided into phases. The duration of one was a month and a half, and the other one was about six months. The entire deployment process took around two years by a team of approximately ten to fifteen people, including the implementers and the users.
What's my experience with pricing, setup cost, and licensing?
It is not a cheap solution. I would say it is moderately expensive, ranging from six to seven on a scale of ten.
What other advice do I have?
It is important to adopt the designed process for the platform rather than customizing or slowing down the platform to fit existing processes. That enables the utilization of the features effectively, including the ability to rate and provide feedback on the sweepstakes. Failure to adopt the designed process may result in difficulties with future upgrades and enhancements. Overall, I would rate it eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Has good flexibility, we can modify it to do what we need it to do
What is our primary use case?
We use ServiceNow for configuration management. We're currently setting up the CMDB as well as the help desk.
What is most valuable?
Flexibility is the most valuable feature of ServiceNow, that is, being able to modify it to do what we need it to do.
What needs improvement?
The biggest complaint I have is that the ServiceNow search engine is not very robust. The term has to be typed correctly. It has to be exact. For example, if you misspelled a term in Google, it will give you suggestions indicating that this is what you may have been looking for. ServiceNow does not do that. I would like to see something like that. It would make it a lot better and a lot easier to use.
For how long have I used the solution?
I've been using ServiceNow in total for about four years.
What do I think about the stability of the solution?
The solution has not gone down yet.
What do I think about the scalability of the solution?
So far, the scalability has been very good. We have not run into anything that we can't do yet.
What about the implementation team?
We hired a company to do the initial deployment.
What other advice do I have?
My advice would be to have a good plan to start with. There's a lot you can do with ServiceNow. Therefore, plan out what you want to do, and then you can always revise your plan. Don't go in there blind, but know what it can do.
On a scale from one to ten, I would rate ServiceNow at eight. I'm very satisfied with it, but there's always room for improvement.
Scalable solution with an efficient code engine
What is our primary use case?
We use the solution to manage a suite of applications.
What is most valuable?
The solution has an efficient code engine. It helps implement the workflows very well.
What needs improvement?
The solution's stability and pricing need improvement.
For how long have I used the solution?
We have been using the solution for eight years.
What do I think about the stability of the solution?
It is a stable solution, and I rate its stability a seven. Although, the troubleshooting functions are complicated to use.
What do I think about the scalability of the solution?
It is a scalable solution. I rate its scalability as an eight out of ten.
How was the initial setup?
The solution's initial setup process is easy. The time taken depends on the volume of code.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive. I rate its pricing a seven.
What other advice do I have?
It is a good tool; I rate it a nine out of ten. I advise others to ensure that it fits their business use cases.
Servicenow Store Review
What do you like best about the product?
ServiceNow stores is the one stop place for the Apps that takes the servicenow ticketing experience to next level. It has more no of free apps to enhance our experiences.
What do you dislike about the product?
Not much,please encourage the developers to make more innovative solutions and application in the enterprise level for enhancing services.
What problems is the product solving and how is that benefiting you?
We have installed couple of apps into our IT enterprise implementation for better process and efficient usage. That turns out to be really helpful. I also personally worked on developing a application that resolves the real problem and we have published into the servicenow store
Servicenow Store - A user friendly store Review
What do you like best about the product?
1. Simple and Elegant UI.
2. User-friendly Application.
3. Provides multiple solutions in a single place.
4. Pool of applications.
5. Optimal filters for advanced search.
2. User-friendly Application.
3. Provides multiple solutions in a single place.
4. Pool of applications.
5. Optimal filters for advanced search.
What do you dislike about the product?
NO dislikes for ServiceNow store so far. It needs some amount of patience for the work of research to get the most suitable and optimal applications that you are looking for.
What problems is the product solving and how is that benefiting you?
It allows finding the solution for almost any solution using ServiceNow. There are a lot of paid/ free applications that any organization can make use of profitably.
User Friendly Tool
What do you like best about the product?
Ease of Use.It is easy to use even when you are using it for the first time.
What do you dislike about the product?
Color scheme,it is not at all attractive for an excellent UI experience.
What problems is the product solving and how is that benefiting you?
Incident Management
Servicenow review
What do you like best about the product?
I have used servicenow tool when I was working with Vodafone. It is friendly and easy to use.
What do you dislike about the product?
I didnt find anything yet. So no comments for now.
What problems is the product solving and how is that benefiting you?
Easy to use and to create ticket
Servicenow store review
What do you like best about the product?
You can find all Applications for the business need under one umbrella
What do you dislike about the product?
there is no dislike about the ServiceNow store,
What problems is the product solving and how is that benefiting you?
the required plugin can be downloaded for the store, to solve a business problem
One Stop Shop for all best apps of ServiceNow
What do you like best about the product?
It has plethora of applications which provide solutions for almost every problem with the baseline being develop with minimun code. All the applications are well listed in categories and sub categories.
What do you dislike about the product?
Any new/upcoming applications are not listed on the top or a different section. It leads to users not being able to locate/discover new apps for the problems.
What problems is the product solving and how is that benefiting you?
I have personally found out many useful applications for my use with the best one being ' Configurable Workspace for Order Management' It provides best order fulfilment experience
ServiceNow Store: A fastest way
What do you like best about the product?
A secure Workplace where you could find the most apps that too the updated versions. They release the app according to the business needs, which captivates me. It's one of the fastest ways to integrate with 3rd party apps. One of the best Interfaces, user-friendly. App store is the best and low-code app to perform. It scales up Quickly, maximum productivity. It also provides a virtual agent which helps in solving the difficulty faced by end-user very quickly
What do you dislike about the product?
There's nothing to be disliked about store. But integrating with some apps , the whole ServiceNow product suites has to be purchased fully which inncludes lots of filters, which is time consuming.
What problems is the product solving and how is that benefiting you?
The App store is what we use in our day-to-day lives to meet the business requirements, with flows and workflows, a lot of lengthy process of approvals and task fulfillment is done with low code and is lot efficient and user friendly.
Recommendations to others considering the product:
All in one platform with the fastest way to integrate with3rd party and deploy end-user products
showing 21 - 30