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Happy with Arctic Wolf managed SOC
What do you like best about the product?
Arctic Wolf has been a great addition to our security team. It is great to know we have an extra set of eyes on our network to watch for anomalies and vulnerability updates.
What do you dislike about the product?
It would be nice if the customer could access log data from within the console.
What problems is the product solving and how is that benefiting you?
We are identifying non-US based logins for O365, mail forwarding rules, privilege escalation, admin account lockouts, et al.
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Solid Onboarding & Reassuring Service
What do you like best about the product?
Their onboarding process was very thorough. Arctic Wolf provides good documentation & paired us with an effective support team. Their service feels comprehensive and equips us with the layer of oversight that we couldn't handle on our own. Their communication is generally prompt.
The Arctic Wolf dashboards provide useful views into the current state of our environment. The risks section is particularly useful in that it lists the recommended steps to take to better harden your configuration. That it's sortable and filterable by host, issue, or risk makes it easy to pin down next steps depending on your preferred approach. Each risk listed includes background information and general steps to take for resolution.
The Arctic Wolf dashboards provide useful views into the current state of our environment. The risks section is particularly useful in that it lists the recommended steps to take to better harden your configuration. That it's sortable and filterable by host, issue, or risk makes it easy to pin down next steps depending on your preferred approach. Each risk listed includes background information and general steps to take for resolution.
What do you dislike about the product?
Would love integration with even more 3rd party apps and hardware. Detection & Response website and Managed Risk website require logging in separately - would be nice if they were integrated. It might be too much to ask for, but it would be wonderful if the risks list included device-specific advice on how to resolve the listed issues (rather than broad recommendations).
What problems is the product solving and how is that benefiting you?
Scanning current inventory for latent gaps in security. Monitoring environment for unexpected changes in configurations and for potential future incidents.
Best in-class service
What do you like best about the product?
The interaction with our Concierge Security Team.
What do you dislike about the product?
I have no dislikes of AW. They have always exceeded out expectations.
What problems is the product solving and how is that benefiting you?
We are using them to provide EDR capabilities and to analysis log data
CST's Are Knowledgeable
What do you like best about the product?
AW is actually part of my team and provides weekly reports for metrics.
What do you dislike about the product?
I don't have any issues at the moment. My CST has been very responsive and tends to my needs.
What problems is the product solving and how is that benefiting you?
We have sensors on our entire network so that we may analyze all devices.
Arctic Wolf Networks Review
What do you like best about the product?
It's very helpful in getting my review every Monday morning with reports on the previous weeks activity, They are able to provide details that help identify weak spots in our network and changes that happen within our network settings.
What do you dislike about the product?
Haven't used them for very long so I haven't noticed any issues so far.
What problems is the product solving and how is that benefiting you?
Having been the victim of a recent ransomware we were advised to have better monitoring of our network traffic. Arctic Wolf has done a great job so far and has already alerted us before we had any idea that a user's credentials were stolen and being used,
Recommendations to others considering the product:
I would highly recommend using Arctic Wolf Networks for network monitoring.
AWN protection
What do you like best about the product?
Deployment was easier than expected. AWN is able to ingest the log information from our ISP firewalls and give us feedback to request further adjustments from our vendor. Their Concierge team coverage, support, and response are optimal for our IT department. Quarterly reviews with our account manager and analyst help us to stay on track with our initiatives. A plethora of reports assists in presenting our department position when it comes to security with senior managers and our insurance company.
What do you dislike about the product?
The dashboard risk management GUI still could improve areas like whitelisting/blacklisting IPs.
What problems is the product solving and how is that benefiting you?
Discovering the lack of security patches on third-party devices on the network. Moving the reluctant devices to a separate VLAN and contacting the vendor's tech support has helped not only upgrading the devices but to rewrite our renewal contracts with them. Also not having to review the condition of endpoints throughout the day give us time for other projects. The ability to isolate a device from the network when the agent detects an abnormality without human intervention during off-hours is great.
Phenomenal customer service.
What do you like best about the product?
They offer multiple reports as well as reoccurring account review calls. Our concierge and engineers are always helpful and extremely polite. Just genuinely good/nice people. It's nice to know people are reviewing activity on your network and looking out for you. Michael and Devin are incredible at what they do.
What do you dislike about the product?
I have nothing negative to say about the staff of complany
What problems is the product solving and how is that benefiting you?
Having an educated set of eyes on our network traffic is invaluable.
The Arctic Wolf experience has always been great.
What do you like best about the product?
What I like best about Arctic Wolf is their timeliness and details of the content they provide is top notch. Quick response upon making a request of the team is greatly appreciated. Ease of deploying and implementing with a whole host of people to assist in guiding the implementation. Arctic Wolf and their team helps put in place a solution that provides a solid security enhancement for the organization at a great value for the money spent. They stay in close contact with my team with regular calls to make sure nothing is missed.
What do you dislike about the product?
Some of the reporting is pretty, but it isn't as useful as it could be. E.g. score this month versus score this year to date, as opposed to score this month versus score last month. They're working on it, but have been for some time. But I do appreciate their positive response to my sincere criticism. They are always open to a conversation about how they can make the product better for the customer and work towards that.
What problems is the product solving and how is that benefiting you?
Using Arctic Wolf essentially expands my team both in size and in hours covered. I can rest a little easier knowing someone is watching on my behalf and are good at what they do. The team stays in contact with me regarding observations on our network and their response time is very good.
Recommendations to others considering the product:
I recommend you compare Arctic Wolf with other industry leaders. You will find they are as responsive, but less expensive. Not all managed detection and response service providers offer the same services or technology. Be sure to choose wisely and select the one that is a perfect fit to your organization's size, security controls in place, and needs. You can also ask for proofs of concept to validate a provider's claims.
They are always a pleasure to work with.
They deliver a vast amount of data in reports that are easy to understand and digest. The reports provide excellent technical detail and others are excellent for high level executive discussions.
Data and privacy regulations should be respected. Be sure that you choose a provider that is able to meet the compliance requirements you need to observe.
Their insight into what is going on in my network is invaluable both to me and my team.
We wouldn't be able to provide the same level of coverage ourselves for the cost of the service.
Arctic Wolf is making cybersecurity affordable for everyone.
Ask to speak with some of their customers as references.
MDR vendors augment your current tools and expertise. If you haven’t had the opportunity or resources to dive deeply into your organization's security, consider only those providers with a more comprehensive technology stack. If you already have tools at your disposal, choose a provider that can offer you a different set of tools than what you have.
The tools they provide are excellent, their team backs up the excellent tools with expert knowledge and recommendations.
They have the ability to provide automation for a number of vital cyber services with the use of their tools.
They are always a pleasure to work with.
They deliver a vast amount of data in reports that are easy to understand and digest. The reports provide excellent technical detail and others are excellent for high level executive discussions.
Data and privacy regulations should be respected. Be sure that you choose a provider that is able to meet the compliance requirements you need to observe.
Their insight into what is going on in my network is invaluable both to me and my team.
We wouldn't be able to provide the same level of coverage ourselves for the cost of the service.
Arctic Wolf is making cybersecurity affordable for everyone.
Ask to speak with some of their customers as references.
MDR vendors augment your current tools and expertise. If you haven’t had the opportunity or resources to dive deeply into your organization's security, consider only those providers with a more comprehensive technology stack. If you already have tools at your disposal, choose a provider that can offer you a different set of tools than what you have.
The tools they provide are excellent, their team backs up the excellent tools with expert knowledge and recommendations.
They have the ability to provide automation for a number of vital cyber services with the use of their tools.
A Live Demonstration of the New Managed Risk Dashboard
What do you like best about the product?
I liked the ease that the Dashboard showed all of the most critical information easily
What do you dislike about the product?
I actually found nothing that I found to be lacking, all the information that is contained in the dashboard is what I would considered to be highly usable content for battling Cyber security and reporting to upper management
What problems is the product solving and how is that benefiting you?
We are noticing the prompt reactions to potential issues and getting the attention that these issues need immediately
Our Experience with Arctic Wolf Networks
What do you like best about the product?
We always have productive and in-depth calls with our CST and account manager. They are attentive to our requests and supply very knowledgeable answers. I have requested specific indicators to be monitored in our environment and they have always been able to accommodate our needs. Usually it is in the form of a new alert notification sent to us or a new report that is provided on an ongoing basis. I have recommended Arctic Wolf at many security conferences, in person and online.
What do you dislike about the product?
Arctic Wolf Networks has been growing year over year. I have seen their vendor booth or virtual booth appear at many security conferences. However, because of their growth success, we have seen a few members of our concierge team come and go. They do replace the team members with experienced and confident CSTs and we still get great service, so it is not that much of a downfall. You just have to get acquainted with them and they have to get acquainted with your and your work environment.
What problems is the product solving and how is that benefiting you?
24/7 security monitoring
Scanning of end-points in our network
Scanning of end-points in our network
Recommendations to others considering the product:
I would recommend to other organizations of any size that they take advantage of all the security features Arctic Wolf Networks has to offer. It is easy to order a solution and complete the purchase, but make certain that you are engaged in the installation and the deployment of Arctic Wolf in your network environment. Whether it is you or another member of your Information Technology team that is responsible for the deployment, take the time to know the tools. Ask the concierge team to walk you through the process as if they were installing this service in their own business. They can create a plan to assist you in deploying all the features and make sure you understand the logging, end-point monitoring, and integrations with cloud applications.
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