What do you like best about the product?

Have been using it successfully for over 10 years, mostly on-premise and more recently in the Cloud
Good features
Ability to automate runbooks and deployments

What do you dislike about the product?

When you need to rely on it, sometimes runbooks don't run and just hang. We are asked to reboot the agent weekly by Support and the underlyinhg issue has not been addressed
Deployments are sometimes slower that I would like, although this seems to be improving recently
The recent changes to pay in advance rather than arrears are my main complaint because this causes friction. I would rather consume the software and then get billed from what we use, rather than have to engage with sales to by more licenses

What problems is the product solving and how is that benefiting you?

Deployments are generally hands-free
It very rarely fails