What do you like best about the product?

Rootly is incredibly easy to use and configure, allowing us to streamline our entire incident management process. One of the standout features is the ability to create automated workflows, which saves a lot of time and ensures that key steps in the incident process are handled efficiently. For example, setting up automated reminders for SLA breaches or post-incident reviews is simple, and it keeps the team on track without manual intervention. The seamless integration with applications like Slack is another major benefit. We can manage almost the entire incident management process directly from Slack, from initiating incidents to updating timelines and coordinating with the team. This integration significantly improves communication and speeds up the resolution process.

What do you dislike about the product?

The main area for improvement is in the 'metrics' side of the application. Currently, there are some limitations around filters in certain panel options, which makes it harder to return the exact data we need for how we use the application. For example, it would be helpful if the graphs created within the metrics were more interactive. Ideally, users should be able to click on a specific data point, like the number of incidents between certain dates, and be taken directly to the relevant incident results. Improving this functionality would make Rootly even more effective in managing and analysing incident data.

What problems is the product solving and how is that benefiting you?

Rootly helps us solve the challenge of managing incidents efficiently by automating key parts of the incident management process. It enables us to streamline everything from incident creation to resolution, ensuring that nothing falls through the cracks. With its seamless integration into Slack, we can manage incidents in real-time and keep our teams aligned, reducing communication delays.

One of the biggest benefits has been a significant improvement in our incident metrics. Rootly has directly contributed to reducing our Mean Time to Detect (MTTD), Mean Time to Mitigate (MTTM), and Mean Time to Resolve (MTTR) stats. Automation and clear workflows allow us to respond faster and work more effectively as a team. Additionally, Rootly’s automation enables us to update our status page in real-time, ensuring that our customer base is kept informed throughout the entire incident process without manual intervention. This keeps communication clear and efficient.

The ability to automate SLA reminders, incident escalations, and post-incident reviews further enhances our incident management process, helping us stay on top of every incident and respond swiftly.