What do you like best about the product?

A few things I like so far:
- Easy to use with a great slack interface
- Has an API which allows me to use Rootly's data when I eventually want to work with this data programatically
- Although we don't use this feature, there's the ability to incorporate with JIRA which makes issue tracking for action items easier
- Anytime I've found a bug I can work with rootly's support team to get the issue resolved quickly
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What do you dislike about the product?

Not too many things to dislike, but things I would love:
- More automation around incident retros - automating creating meetings based on participent's gmail calendar would be sick. Even though we have manditory retros with our workflow, those are often skipped, meaning we lose the valuable lessons learned during an incident.
- This may be a limitation of slack, but a clearer UI demarkation of who is playing which role in an incident would help users' tell who is playing which role in an incident

What problems is the product solving and how is that benefiting you?

Acting as the hub to the incident management process