What do you like best about the product?

Rootly stood out as having the most number of integrations that are actually useful. It is simple, easy to use, yet highly customizable to your organization. We use it everytime there is an active incident - in fact, we have made Rootly the starting point of our organization's incident response process.

The turn around time in fixing bugs are usually low (sometimes to the tune of hours instead of days). Not to mention, their customer facing team are all friendly, easy going, and highly responsive. I would pick Rootly for their people alone.

What do you dislike about the product?

Rootly's analytics/reporting feature and Confluence integration is not as polished as it can be. This is not a deal breaker though as you can easily exfiltrate Rootly data to your own data warehouse for reporting. Their Confluence export of retrospective can be further improved, this is especially around the Slack timeline feature where it is sometimes incomplete or in the incorrect order. Slack screenshots are also not embeded in the Confluence doc.

What problems is the product solving and how is that benefiting you?

Rootly has quickly become the starting point of our incident response process. It automated our 25 steps process down to 5 steps which significantly lowered the barrier to manage incidents.