What do you like best about the product?

Rootly is an amazing beginning, and is getting better quickly. Each week they release updates, improvements and features that expand their capabilities, and it gets easier and easier to use.

Initial implementation takes some work, but their team is there to help. The support they provide is excellent, and the troubleshooting is mostly fast, direct and responsive.

I use the product for several hours a day, and have quickly become familiar with the feature set. It's made conversations about our incident system more powerful, provided data where it was needed most, and allows us the insight necessary to improve our processes.

What do you dislike about the product?

The integrations with Confluence, Jira, PagerDuty and Slack are decent. There is room for improvement in all of them, but they get most tasks done and done right.

Custom forms and fields are a weak point (they are available but take significant hand holding in the product to make effective), and the reporting systems are "fine", but once again require quite a bit of manual labor to build and maintain.

What problems is the product solving and how is that benefiting you?

It provides us with data where there was none, allowed us to standardize our process, and has increased the automations that let our incident response team focus on responding and not on managing a third party product.