What do you like best about the product?

1. PagerDuty is most suited for highly critical business application or server to monitor the application and server alerts.
2. Alerts are automated, meaning it can send alerts to multiple channels.
3. The company that I worked for used PagerDuty extensively, which helped in on-call scheduling and incident Management

What do you dislike about the product?

Since PagerDuty is well established in the market, it's cost is comparitively higher compare to other Incident Management providers.
I personally did not like the bombarding of alerts for the issue, howerver this can be silenced now with snoozing the alert.

What problems is the product solving and how is that benefiting you?

Problem1: Teams tend to miss High volumes alerts , leading to important alerts being missed or ignored.
Solution1: PagerDuty consolidates alerts and ensures that only actionable alerts reach the on-call team, reducing alert noise.

Problem2: Managing on-call schedules manually is time-consuming and prone to errors.
Solution2: PagerDuty automates on-call scheduling, it assigns alerts only to the on-callers, thus helps effectively to monitor alerts.