What do you like best about the product?

I love how the real time analysis and monitoring of Sumo Logic makes it easy to identify and act on system issues very quickly. It easily integrates with our AWS and Google Cloud services and then we can centralize all our logs and metrics in one place. The dashboards can be customized to concentrate on what matters the most and has really improved our troubleshooting efficiency and incident response time.

What do you dislike about the product?

The drawback of Sumo Logic is that with large data sets, it sometimes doesn’t update real time, so we can’t really get the real time insights that we need. The platform also has a steep learning curve for newbies regarding its advanced features, so onboarding ends up being more overlong than it ought to be. Sometimes, these factors can delay testing and create a harder time in new team members becoming comfortable with the software.

What problems is the product solving and how is that benefiting you?

Using Sumo Logic, we’re able to set up all logs and metrics on a single platform. By centralizing this, we can actually catch it faster, that means our response time is much quicker and we don’t have these operational disruptions like we used to. We have also been able to respond promptly to risks with automated alerts and detailed data analytic, transforming our daily work into a smoother and more efficient workflow.