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Good functionality and great support
What do you like best about the product?
Easy to understand user interface. The web interface to handle devices is intuitive to the point where you don't need to read the manual to know what you need to do to accomplish your goals.
Access to API means you are able to automate tasks and integrate control into other applications.
It is easy to get in touch with support or the account manager. And they are always friendly and helpful.
Access to API means you are able to automate tasks and integrate control into other applications.
It is easy to get in touch with support or the account manager. And they are always friendly and helpful.
What do you dislike about the product?
Esper's server location is quite far from our area of operations; this leads to a high ping which causes some delays when working with the web interface and other tasks that go through the servers.
It would be nice to have an option for MFA login. Currently, there's support for signing in with google, which is great, but there are still some features that need login with username/password.
It would be nice to have an option for MFA login. Currently, there's support for signing in with google, which is great, but there are still some features that need login with username/password.
What problems is the product solving and how is that benefiting you?
Esper is solving the problem of managing edge devices running Android. We can easily update software on these devices, and Esper enables us to debug issues that arise without the need for the devices to be shipped to the workshop.
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Very good, few ideas for improvement
What do you like best about the product?
Some of the things I like most about Esper is that it not only gets you connected to the tablet screen but also tells you a wide variety of details about the tablet to diagnose correctly.
What do you dislike about the product?
One thing I dislike about Esper is when we connect to the tablet remotely, there is a time limit. I imagine there must be a reason why that feature exists, but it does make it cumbersome.
What problems is the product solving and how is that benefiting you?
In our line of business, we must ensure many tablets' proper operation and maintenance by connecting to their screens and diagnosing. Esper allows us to do so quickly and efficiently.
Very reliable, that's Esper!
What do you like best about the product?
The remote connection is fast and easy, It does not have any complicated instructions on how we can connect with the other party. I also like that we can install and uninstall apps straight from the app.
What do you dislike about the product?
Nothing as of the moment, my experience with Esper has been nothing but great, rewarding when it comes to onboarding new clients because everything is being provided virtually to them with the help of Esper.
What problems is the product solving and how is that benefiting you?
the onboarding process in our business is all being done virtually, and Esper has helped us alot in making sure we have updated versions of our software in our customer's devices,
Esper is sich a helpful tool!
What do you like best about the product?
It is user-friendly and very easy to understand. It also helps me do my tasks effectively and efficiently.
What do you dislike about the product?
The shutdown time during remote sessions and renaming IDs in devices
What problems is the product solving and how is that benefiting you?
Checking that our clients are always active when it comes to performing their tasks and making sure that they are taught well on how to manage their devices by remotely accessing them
What a great and helpful tool to use!
What do you like best about the product?
It's accessibility, user-friendliness, and reliability.
What do you dislike about the product?
When remotely accessibg devices, I wish there was a longer time before the session shuts down.
What problems is the product solving and how is that benefiting you?
For our business, it's making sure that the stores are always online and are ready to accept orders by monitoring their statuses on Esper.
Makes it much easier to manage our Android based fleet
What do you like best about the product?
Remove viewing makes it easy to control our machine that has an Android tablet attached to it
What do you dislike about the product?
Sometimes it looks like random actions show up on the activity log of the devices, such as the pinned app going in the background
What problems is the product solving and how is that benefiting you?
It helps us monitor our machines and control them remotely if needed
Control of the devices
What do you like best about the product?
It helped us control the aplication installed in the devices and monitor online to manage usage For our Signage aplication
What do you dislike about the product?
To apply some features, we have to ask to be sent to the endpoint, we will like to be able to apply it by our selfs
What problems is the product solving and how is that benefiting you?
Wireless deployment, online control. Security control, Remote management
I don't know how we were able to manage and keep track of our devices before Esper
What do you like best about the product?
Bulk updates to all devices at once with a few clicks
What do you dislike about the product?
Support wasn't the most helpful when I reached out once
What problems is the product solving and how is that benefiting you?
Keeping track of our devices, ensuring they are all running latest version of approved apps, limiting usage, optimizing performance, seamless onboarding and setup of new devices
Feedback
What do you like best about the product?
Rest everything's great except dislikes however I like how there's many feature's to see the information of the kiosk and how easy it is to use.
i would say it's good but not great but better than compitetors except Teamviewer.
i would say it's good but not great but better than compitetors except Teamviewer.
What do you dislike about the product?
Can't take multiple remote control, remote connection is slow and there's no option to simply lower the quantity of the remote so one can finish the task more quickly & effectively.
What problems is the product solving and how is that benefiting you?
Solving client issues while taking remote control and seeing the issues they face with our applications.
it being very useful.
What do you like best about the product?
since the pandemic the way we do things change, and till that moment I have the necessary to look for a company like you guys, i love the way you allow us to have full control of our devices and modify the factory features that we don't need.
What do you dislike about the product?
technology is not perfect, something we're facing issues with the remote viewer, I know it depends on the internet speed, but I tested with tablets and I tested the internet at more than 50Mbps in each device, so I'm not 100% sure how it works, if you could do something to improvise remote viewer, it will be perfect.
What problems is the product solving and how is that benefiting you?
since the pandemic the way we do things change, and till that moment I have the necessary to look for a company like you guys, i love the way you allow us to have full control of our devices and modify the factory features that we don't need.
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