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NinjaOne as Updating Hero for our Endpoints/Servers
What do you like best about the product?
The range of options that you have for managing and updating endpoints.
What do you dislike about the product?
we sometimes struggle with some details we miss about updates or 3rd party updates. Why it didn't install or update.
What problems is the product solving and how is that benefiting you?
We are a worldwide organization and NinjaOne has helped us enormously with updating our endpoints and updating 3rd party software.
We don't need to contact our end users anymore for updating their systems and software.
We don't need to contact our end users anymore for updating their systems and software.
Excellent endpoint remote management service.
What do you like best about the product?
Being able to create, run, condition and schedule scripts on my computers, wherever they are in the world is wonderful.
Getting organization and individual computer status (and basic info) at a glance is very comforting.
Getting organization and individual computer status (and basic info) at a glance is very comforting.
What do you dislike about the product?
The reporting can gain some more customization, as the built-in reports gather the info I already have in the UI. The reports are good but definitely can improve.
What problems is the product solving and how is that benefiting you?
With all end-users working remotely now (we even gave them their desktop computers to take with them) and continuously refreshing hardware to laptops (instead of desktops), having NinjaOne has been a HUGE improvement in our infrastructure management capabilities.
Formula Ninja
What do you like best about the product?
What’s the formula for rapid uptake of an RMM ? A clean simple and intuitive interface, easy to navigate to help train team members and get them up to speed to maximise the benefits of the product sooner rather than later.
Onboarding was easy and the Ninja support team is responsive and on hand to help with any issues.
Automated patching and scripting have transformed our estate to current software providing consistency and heightening our security stance to our users.
Onboarding was easy and the Ninja support team is responsive and on hand to help with any issues.
Automated patching and scripting have transformed our estate to current software providing consistency and heightening our security stance to our users.
What do you dislike about the product?
Still so much to learn, there’s plenty under the hood to leverage the full benefit, it feels like we are still scratching the surface.
More 3rd party software patching would be handy, we’ve managed to get this under control with easy-to-use filters and scripts as an alternative.
More 3rd party software patching would be handy, we’ve managed to get this under control with easy-to-use filters and scripts as an alternative.
What problems is the product solving and how is that benefiting you?
With a significant proportion of our workforce remote, we require a SaaS tool that is easy to manage, robust and allows us to fix the computers remotely without disrupting our end users, Ninja fits the bill!
Compliance and security have been vastly improved, we can easily identify old software and run scripts to remediate it.
Compliance and security have been vastly improved, we can easily identify old software and run scripts to remediate it.
Ninja is easy to implement and use. The remote options are quick to connect and intuitive to use.
What do you like best about the product?
I like that you can remote to an endpoint, without the need for any user interaction. This makes support quick and easy when the end-user is available or not available and their computer is.
What do you dislike about the product?
At this point, I don't have any complaints about NinjaOne. I've only been using it for a month, but it has already proven to be quick in alerting me whenever there is an issue with an endpoint.
What problems is the product solving and how is that benefiting you?
I can replace RemotePC for all of our endpoints with NinjaOne for remote access and I get a lot more valuable tools for troubleshooting and providing support to our end users.
NinjaOne, the better MSP Tool
What do you like best about the product?
Total easy to integrate and use. You get a fast overview of all your Customers (Tenants). We have a Single Point of contact for the customer Managed. Monitoring, Remote Management Tool, Logging, Inventory (Hardware & Software) in OnePlace.
What do you dislike about the product?
Some features are only useable as Ninja Admin, but I know there are change the permission option in the future that we can select the permissions in deeper detail. Last point is, that i miss a graph overview about all customers like a ring as example.
What problems is the product solving and how is that benefiting you?
We have integrated the Sophos AV status in Ninja and we have easily updated all Servers and Clients with Windows and 3rd Party Applications. Now we saved time with NinjaOne opposite our old MSP tool.
Well designed and supported
What do you like best about the product?
Scripting engine. Easy to work with, robust, and quick. All my powershell scripts have run without issue and the ability to tie scripts into the Ninja platform to read and write information is tremendous.
What do you dislike about the product?
Would like the ability to favorite a customer's location like I do the customer. Also, schedule scripts that run pre and post-patch and software updates.
What problems is the product solving and how is that benefiting you?
Automating a lot of the work that is done by hand right now. Getting a better insight into the overall status/health of our environment. So far have been automating many of the manual tasks done before without issue.
Good alternative for RMM system
What do you like best about the product?
Easy platform to use and easily displays information for fast resolutions and reporting.
What do you dislike about the product?
Some possible better integrations with ConnectWise Manage.
What problems is the product solving and how is that benefiting you?
Better and much easier scripting and management/monitoring of our systems and our clients systems.
Ninja made "work from home" quick and easy
What do you like best about the product?
NInja makes it possible for us to monitor, support, and secure our end points from anywhere. During 2020's push to send workers home Ninja allowed us to enforce policy, deploy new software, and keep a tight inventory. It's powerful but intuitive.
What do you dislike about the product?
Ninja has a lot going on under the hood, and a lot of features are still in development or are being refined. We've encountered occasional bugs (always in the UI) but never anything major.
What problems is the product solving and how is that benefiting you?
Remote support and compliance have never been easier for us. Ninja changed how we support our office staff and significantly increased our options for supporting field staff around the country.
Great solution to centralize many things! (Inventory, patches management and monitoring)
What do you like best about the product?
NinjaONE is a great solution that we use for many things. It is one of the essential tools that we currently use. Here are some features we like and use every day for most of my team :
- OS and software Patches (Windows and Linux)
- Inventory and warranty lookup
- Remote controls
- Activities for devices such as last login, installed software, etc.
- Agent available for Windows, Linux, and Mac Desktop and Servers
- Basic monitoring tools for CPU/RAM/Disk, events.
- Backup solution (file/folder and Image level) for Workstation
- Backup for O365
We currently have over 325 devices in Ninja, and it helps us be proactive and ensure security compliance.
In most case, working their support team is easy and they reply quickly to support ticket.
I have been a Ninja customer for over 7 years. There were many features and options added over the last couple years; a great ROI.
- OS and software Patches (Windows and Linux)
- Inventory and warranty lookup
- Remote controls
- Activities for devices such as last login, installed software, etc.
- Agent available for Windows, Linux, and Mac Desktop and Servers
- Basic monitoring tools for CPU/RAM/Disk, events.
- Backup solution (file/folder and Image level) for Workstation
- Backup for O365
We currently have over 325 devices in Ninja, and it helps us be proactive and ensure security compliance.
In most case, working their support team is easy and they reply quickly to support ticket.
I have been a Ninja customer for over 7 years. There were many features and options added over the last couple years; a great ROI.
What do you dislike about the product?
For our current needs there is nothing in particular we dislike.
The only thing I may want to bring is about Windows patches. We had a couple issues with approval/denied patches. To be more specific we had blocked Windows 11 many PCs were upgraded.
We had few impacts so overall it's OK. Long story short, Windows OS upgrade may need some work for the approval process to allow or block the installation.
The only thing I may want to bring is about Windows patches. We had a couple issues with approval/denied patches. To be more specific we had blocked Windows 11 many PCs were upgraded.
We had few impacts so overall it's OK. Long story short, Windows OS upgrade may need some work for the approval process to allow or block the installation.
What problems is the product solving and how is that benefiting you?
The main problems we solved in the last 3 years are as follow:
- Have a centralized patch management solution that is also compatible with remote workers
- Fully automate our inventory update with our ITSM tool
- Have a basic monitoring tool enabled for all of our Dev systems (CPU/RAM/DISK)
- It monitors our production system as well; this is kind of a fail-safe for us
- Improve our ticking and alerting system; we've integrated Ninja to Pagerduty and our ITSM tool
- Have a centralized patch management solution that is also compatible with remote workers
- Fully automate our inventory update with our ITSM tool
- Have a basic monitoring tool enabled for all of our Dev systems (CPU/RAM/DISK)
- It monitors our production system as well; this is kind of a fail-safe for us
- Improve our ticking and alerting system; we've integrated Ninja to Pagerduty and our ITSM tool
An up and coming modern RMM
What do you like best about the product?
The support from the company. They listen and always strive to resolve your issues. The roadmap also has some good features coming up as well as ones that have already been released. It is moving with the times and changing needs of MSPs
What do you dislike about the product?
The dashboards are something that needs a massive overhaul We need access to the info straight away. It needs the ability to have custom widgets so we can display what we want to see instead of having to use a 3rd party like brightgauge.
What problems is the product solving and how is that benefiting you?
The easy of use. The ability to react to issues no matter where we are due to the mobile app. The automation of tasks so we can reallocate our time to other important tasks at hand.
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