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A good RMM at last
What do you like best about the product?
Its a very flexible platform with great scripting and reliability, we use teamviewer mainly and this integrates well into the platform. Support is also very responsive as is the dev team
What do you dislike about the product?
There are a few things like reporting that need serious improvement but you can at least export most of the data to create them manually. More work is required in the area of integrations with products that MSPs use
What problems is the product solving and how is that benefiting you?
Our previous RMM had been causing issues with lazy programming, turning off Splashtop for our main customer actually removed all versions, no matter what version or licence. As if this wasn't bad enough the support team and their management didn't seem to care. None of these issues with Ninja, very pleased how its going.
NinjaOne - Great RMM Solution.
What do you like best about the product?
We have been using NinjaOne for over two years and believe the solution has an excellent interface and provides a fantastic platform to support our users. The mobile application is excellent and offers an effective way to support users from remote locations. Development of the solution is also excellent, and both web and mobile platforms are regularly updated with new features. The NinjaOne team also listen to the feedback from their customers and try to include these ideas in future releases.
What do you dislike about the product?
Reporting - I would like to have more flexibility with the query. We are investigating the ticketing system and finding some web views challenging. Ticketing on the mobile application is a great addition, though.
What problems is the product solving and how is that benefiting you?
NinjaOne provides a stable support platform for our business. Alerting system is fantastic and allows us to offer proactive support to all our users. I'm sure many of the new features that will be deployed in future releases will also benefit our business.
Really enjoy NinjaOne, i recommended it to all my colleague
What do you like best about the product?
The most helpful about NinjaOne is the OS patching and the possibility to control the operation of endpoints completely remotly. Plus, the ability to launch scripts and create some reports to show to the customers.
What do you dislike about the product?
Honestly, I don't find anything unuseful or to dislike inside NinjaOne. Perhaps the thing I use the least is the documentation, but I don't dislike that. So in conclusion, there is nothing i don't like in NinjaOne.
What problems is the product solving and how is that benefiting you?
First, I would say the OS update patches. Many customers had their endpoints not updated to the latest OS versions, which often caused problems and slowdowns with the PCs. Now, with NinjaOne, my customer's PCs are constantly updated, and so I proactively solved some operational issues, allowing my technical helpdesk to work better and faster.
Real MSP experience
What do you like best about the product?
Simple UI with most everything you need right in front of you. Great dashboard. Ability to script and automate a fair amount of actions
What do you dislike about the product?
Honestly, not much to dislike. The built in alerts could receive some upgrades as we've written a fair number of scripts to replace them.
What problems is the product solving and how is that benefiting you?
It's an RMM that feels like an RMM and is doing everything an RMM does. I can't wait until their MDM gets released and becomes readily available
A high quality RMM that does what it says
What do you like best about the product?
It's simple, yet powerful. The user interface is easy to understand and the onboarding team are excellent. We've found the integrations to be painless and the overall solution to be cost effective.
What do you dislike about the product?
I'd love to see greater integration with alternative AV solutions (such as Sophos) and potentially integration with other solutions such as MDM. The documentation feature is in its infancy, so would love to see work on that continue.
What problems is the product solving and how is that benefiting you?
NinjaOne gives us visibility and automation at scale for our customers, without a substantial price tag, and in a simple to use package that makes it easy for our team to upskill
Quick ROI
What do you like best about the product?
The initial installation was almost trivial. From there, NinjaOne produced results for us within days of deployment. It gives us better control over Windows updates than our previous tool, and information on each device that is easy to access.
What do you dislike about the product?
The biggest complaint is that it's modular. It's not a tool where you pay one price and get it all. To get the full functionality, you need to pay for multiple modules. In addition, their payment system is dysfunctional. They do not invoice or accept paper checks.
What problems is the product solving and how is that benefiting you?
We're a small team that's stretched thin. NinjaOne allows even a small team like us to automate some annoying tasks very easily. It has also given us more control over Windows updates.
Fast Fresh Reliable
What do you like best about the product?
The best part of Ninja is their community relations and their staff. Sure their product is excellent, but like most products it has its moments. Where it really shines is the way the Ninja staff handles these moments. From the great experience on the helpdesk to the very helpful team members of the official Discord channel. The Ninja community relations are top notch, all feedback is taken on board and perhaps more impressively, implemented!
What do you dislike about the product?
There is still issues with Ninja, such as their lack of history in their RMM product amongst other things. Would love to see this grow past 1 hour to 90 days. Additionally, whilst their regular updates means new great features it can pretty regularly bring bugs along with it. I also wish they had more security transparency.
What problems is the product solving and how is that benefiting you?
I primarily use Ninja for their RMM product. Their powerful scripting engine combined with their API allows me to automate nearly all of my management tasks for my managed endpoints.
NinjaOne gives us insights on our devices.
What do you like best about the product?
Pusing updates, both software and operating system related.
What do you dislike about the product?
Some important parts of the user interface is not working. Please work on the search function.
What problems is the product solving and how is that benefiting you?
updating and monitoring devices
Great Product Overall
What do you like best about the product?
Windows Patching is generally very good and device details are easy to find and view.
We also love the ability to add End User accounts so that we can delicate remote access to our clients
We also love the ability to add End User accounts so that we can delicate remote access to our clients
What do you dislike about the product?
There are some minor bugs here and there, mostly with alerts in the console. It doesn't always clear alerts when it's supposed and to give some false positives regarding patching status and down alerts
We also dislike the Remote Support options. TeamViewer is very buggy and often gives us trouble and Splashtop is just not full-featured enough to provide all the necessary tools for a good remote experience
We also dislike the Remote Support options. TeamViewer is very buggy and often gives us trouble and Splashtop is just not full-featured enough to provide all the necessary tools for a good remote experience
What problems is the product solving and how is that benefiting you?
NinjaOne is solving our remote support needs as well as windows and software patching, device management, and network monitoring. We've also been utilizing it during remote work to give our clients access to work from home with the end user account access
Excellent RMM features with good support and regular updates
What do you like best about the product?
Even though it's now NinjaOne, the RMM piece is our bread and butter for managing our devices. I like all the various scripts available to ease management and the regular Ninja office hours meetings where their experts show you how to make the most of your subscription.
What do you dislike about the product?
I really like the RMM portion, but we don't need the backup or documentation solutions that are now part of the NinjaOne package. Our hope is they continue to focus on improving RMM functionality as their top priority.
What problems is the product solving and how is that benefiting you?
This product has helped us immensely in managing all of our devices across several organizations and locations, with Windows patching and software updating being the most useful functions.
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