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One of the best MDM platforms I have used...
What do you like best about the product?
NinjaOne allows seamless and very robust MDM, auditing, diagnostics, patching, and much more when managing devices on networks for a fair price.
What do you dislike about the product?
As a user for a little over a year, I haven't found something I really don't like.....
What problems is the product solving and how is that benefiting you?
The ability for my IT team to conduct remote diagnostics and support. A quick snapshot of network device health.
a very useful application
What do you like best about the product?
The utility to monitor equipment and be able to maintain them without disturbing is quite useful.
What do you dislike about the product?
I would like it to be visible to the client that we have accessed their computer remotely.
What problems is the product solving and how is that benefiting you?
you got all the information and all the administration in one app
It is extremely convenient and allows us to manage multiple clients securly.
What do you like best about the product?
The data we receive back from our devices/clients and the ability to issue commands to them.
What do you dislike about the product?
Not much, the service is extremely functional and allows us to connect in multiple ways if needed.
What problems is the product solving and how is that benefiting you?
It helps us visually manage and view our devices quickly without manually logging each one to verify its current status.
Pretty good stuff
What do you like best about the product?
I like to use all the background tools and policies to help automate repetitive tasks. I also like the dojo community to help find resources to achieve higher automations.
What do you dislike about the product?
My only gripes are caused by previous technicians setting up Ninja with less-than-optimal methods. I've been able to handle everything I need to with Ninja.
What problems is the product solving and how is that benefiting you?
It solves automation issues and it also helps us quickly handle issues when it arrives. In today's asynchronous remote environments, speed and reliability can change outcomes.
Swapped from N-Able Solarwinds to NinjaOne
What do you like best about the product?
The ease of use on the ninjaOne dashboards was a good change from Solarwinds. Big fan of the backup solution they offer and the built-in ticketing/systray are our most used features.
What do you dislike about the product?
The inability to right-click on an asset and immediately launch one any of the tools like remote background or remote access from any screen other than the main OU. On the main OU screen, you get a small "play button" that appears for quick access. If you are in a child OU or a different site, navigate to the asset screen to get the "play button". It doesn't feel convenient.
What problems is the product solving and how is that benefiting you?
Giving us a single pane of glass to look at our entire environment is something that we went into the migration looking for. We didn't want eight pieces of software to manage our environment.
NinjaOne review
What do you like best about the product?
How easy it it to start with it and the intuitive interface.
What do you dislike about the product?
Probably that it still could get more features.
What problems is the product solving and how is that benefiting you?
It helps in our end point management as well as monitoring, having everything in one place. Also the inventory reports are really good to have, since it can be challenging to have it at hand sometimes.
NinjaOne Saves Time and Money
What do you like best about the product?
NinjaOne is easy to use and set up. Their support and customer relationship managers are easy to work with and do an excellent job of communicating. We use this platform for remote control, patch management, and inventory. This tool is very much a part of our team.
What do you dislike about the product?
I would like to NinjaOne integrate CrowdStrike into its platform. The platform offers two options for anti-virus at a good deal, but we prefer something like CrowdStrike.
What problems is the product solving and how is that benefiting you?
We were looking for something that could provide patch management and remote monitoring. This product solved those needs.
Great RMM for the price
What do you like best about the product?
The combination of ticketing and patching in one pane of glass...
What do you dislike about the product?
The ticketing lacks checklist functions, however they are working that into the roadmap..
What problems is the product solving and how is that benefiting you?
Ninja listens to it's clients and implements updates that cater to those suggestions. Ninja helps us as a single IT employee shop to get twice as much done in the same amount of time.
Great toolset
What do you like best about the product?
Really appreciate the ease of use, it's streamlined our ability to remotely manage endpoints.
What do you dislike about the product?
Currently have issues with super users being able to access information they shouldn't. Support is aware and is supposed to be working on a fix.
What problems is the product solving and how is that benefiting you?
Patching was previously very disorganized with our prior toolset, Ninja has helped steamline the process.
It's very user friendly and I love that it makes it easy to remote on.
What do you like best about the product?
I love that I can use my keyboard a lot more than other remote tools.
What do you dislike about the product?
I don't like that sometimes I have to elevate my permissions up when trying to update a user's machine.
What problems is the product solving and how is that benefiting you?
Making remote on a user's machine a lot easier and it makes my work day go by a lot smoother.
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