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Smart monitoring
What do you like best about the product?
The management console for Administration, and also the Dashboard. I also like the Detail, that it automatically sends you an SMS if something wrong is happening with the System.
What do you dislike about the product?
My personal thing about Ninja is, that somehow if a system is rebooting, the System won't start again. I don't know why, but everytime when Ninja is restarting an Host, the Host won't start.
What problems is the product solving and how is that benefiting you?
The problem, which NinjaOne is solving and benefit is, that we can now handle our customers more precise and we can work faster now. So we don't need any other information, except which Customer it is.
Everything You and Your Customers Need!
What do you like best about the product?
I like that they are always looking to improve the product. I also like the pricing model vs other RMM's. They also offer a fair amount of resources for rebranding and selling the product to your end users.
What do you dislike about the product?
Honestly, the name "Ninja" just doesn't sound as professional as it could. I know when I mention my backend monitoring software to my customers, they look at me like it sounds unprofessional. I often just say "N-One" to avoid the look.
What problems is the product solving and how is that benefiting you?
Providing a quality product at a reasonable price to end users. Often companies don't want to pay money for something they can't see or understand. By keeping the pricing low it allows me to use it more as a 'ticket generating' tool than a full management resource.
Comprehensive RMM solution with a good support team.
What do you like best about the product?
A responsive support and product team.
The onboarding and MSP team have really worked with us to get going.
We also grew in the resale space.
The onboarding and MSP team have really worked with us to get going.
We also grew in the resale space.
What do you dislike about the product?
Nothing of note at the moment.
Thank you for the great support.
Thank you for the great support.
What problems is the product solving and how is that benefiting you?
We use this as our RMM Tool to service our customers.
It's a key tool we use to monitor and manage our customers.
Also a tool we resell to customers.
It's a key tool we use to monitor and manage our customers.
Also a tool we resell to customers.
Monitoring and maintaining remote systems is now easy and mostly hassle free.
What do you like best about the product?
I really like getting notified when a customer's system is having issues. Generally the customer doesn't realize anything happened until after the event is dealt with and the problem is resolved.
What do you dislike about the product?
An ARM based install would be so helpful and has been on the radar for quite some time now but never seems to make it to development. With so many new arm devices in the field this is going to be an absolute MUST. The default logging on Linux also creates havoc in the syslog. It's not hard to deal with but should be a little less verbose by default.
What problems is the product solving and how is that benefiting you?
Dealing with a different VPN client and authentication for numerous clients has always been challenging. Passing through several layers of support to get access to something critical was a nightmare. Today I can explain the security of the NinjaOne system and get direct access to only the resources that I need to maintain without compromising security and increase the customer's satisfaction. As long as the system is online I can access it from one familiar location. Scripting in NinjaOne has also helped me create more useful notifications to better deal with various situations. I can be pro-active for the client instead of waiting for the call.
A Game-Changer
What do you like best about the product?
As a small MSP, we have found NinjaRMM to be an invaluable asset in managing our clients' IT infrastructure efficiently and effectively. The platform's user-friendly interface and powerful automation tools have significantly reduced the time and effort required to maintain and troubleshoot our clients' systems. NinjaRMM's seamless integration with popular PSA tools has streamlined our workflows and increased our overall productivity. By enabling us to proactively identify and resolve potential issues, NinjaRMM has helped us deliver exceptional service to our trades-focused clients, resulting in increased client satisfaction and loyalty.
What do you dislike about the product?
One aspect of NinjaRMM that we found less appealing is that the platform, while feature-rich, can sometimes feel overwhelming for users who are not familiar with RMM tools, and this may require a slight learning curve to fully grasp its capabilities.
What problems is the product solving and how is that benefiting you?
NinjaRMM is solving several key problems for our MSP, including:
Proactive issue detection: By providing real-time monitoring and alerts, NinjaRMM enables us to identify and address potential problems before they escalate, ensuring optimal performance and minimal downtime for our clients.
Efficient remote support: The platform's remote access functionality lets us quickly and securely connect to our clients' devices, streamlining the troubleshooting process and significantly reducing response times.
Automated maintenance: With its robust automation tools, NinjaRMM takes care of routine tasks like patch management and system updates, freeing up our team's time to focus on more strategic initiatives and client relationships.
Simplified management: The intuitive dashboard and comprehensive reporting features give us a clear overview of our client's IT environments, making it easier to manage and prioritize tasks.
Seamless integration: NinjaRMM's compatibility with popular PSA tools helps us streamline our workflows and improve overall efficiency, enabling us to deliver a higher level of service to our trades-focused clients.
Proactive issue detection: By providing real-time monitoring and alerts, NinjaRMM enables us to identify and address potential problems before they escalate, ensuring optimal performance and minimal downtime for our clients.
Efficient remote support: The platform's remote access functionality lets us quickly and securely connect to our clients' devices, streamlining the troubleshooting process and significantly reducing response times.
Automated maintenance: With its robust automation tools, NinjaRMM takes care of routine tasks like patch management and system updates, freeing up our team's time to focus on more strategic initiatives and client relationships.
Simplified management: The intuitive dashboard and comprehensive reporting features give us a clear overview of our client's IT environments, making it easier to manage and prioritize tasks.
Seamless integration: NinjaRMM's compatibility with popular PSA tools helps us streamline our workflows and improve overall efficiency, enabling us to deliver a higher level of service to our trades-focused clients.
VERY GOOD
What do you like best about the product?
IT IS VERY INTUITIVE AND EASY TO USE, PROVIDES A LOT OF INFORMATION AND CAN BE AUTOMATED
What do you dislike about the product?
MISSING SCRIPTS AND SELF-INSTALLING PROGRAMS
What problems is the product solving and how is that benefiting you?
UPDATES AND THE POSSIBILITY OF SOLVING PROBLEMS REMOTELY WITHOUT CONNECTING TO THE TERMINAL
Easy to use product with the best customer service I have experienced in a long time!!
What do you like best about the product?
I like how easy it is for me and my team to push applications and write scripts. Coming from a Connectwise shop this RMM is much easier to manage than Automate ever was!
What do you dislike about the product?
Its not so much of a dislike as it is that I want the Ninja Backup Solution to be able to spin up backups in the cloud as a BDR solution. But I do know they are working on it.
What problems is the product solving and how is that benefiting you?
We are successfully patching, managing, and protecting all of our endpoints with this solution. It is filling most of our gaps in our service delivery as well.
Ease of onboarding combined with clever features makes NinjaOne easy to recommend.
What do you like best about the product?
There is such a wide range of very useful tools that can be automated; it is hard to pick what I like best. Is it that it takes less than 5 minutes to set up automation, such as restarting a specific service on an end user's machine if it stops? Or is it the quick and easy way to detect and remove bloatware? Perhaps it is the clever way they use WOL to start machines that need to be worked on or patched after hours? If I had to pick, what I like best is that NinjaOne saves our team a boatload of time working on end users' machines every week.
What do you dislike about the product?
As hard as it is to pick one thing I like better than the rest about NinjaOne, it is harder to pick out what I dislike. If I had to pick one thing, it might be that the built-in script for installation is excellent for setting up onboarding machines to run the script once, but it is less easy to set up a script to install an uploaded installer that is not in a policy and is quick and easy to pick from the run now list. As it stands currently, unless I am missing something, you have to re-upload the installer each time. The rest of NinjaOne is so slick and fast to work on machines; this stands out because it takes longer than a few seconds of clicking.
What problems is the product solving and how is that benefiting you?
NinjaOne provides a cloud-based alternative to MDT and on-site patch management servers while reducing the complexity and maintenance overhead of said servers. It also allows us to view and troubleshoot problems at a glance proactively, rather than waiting on tickets to be submitted by users.
Best RMM Tool we have used for our small business
What do you like best about the product?
Intuitive interface
Ease of use
Simplistic pricing scheme
Ease of use
Simplistic pricing scheme
What do you dislike about the product?
Doesn't offer as many features as alternative solutions
What problems is the product solving and how is that benefiting you?
We use Ninja as our primary RMM Solution and currently have it configured for OS/3rd Party Patching, Local Backups, Helpdesk Support/Service Management, and a few other smaller features.
Tier 1 support technician Ninja Review
What do you like best about the product?
The ease with which you can monitor an endpoints stats and connect when you need to. The ability to run scripts is always useful, and the software inventory youcan check for each organization, or device.
What do you dislike about the product?
The reboot function hardly ever works on any devices.
What problems is the product solving and how is that benefiting you?
It helps us monitor all our endpoints simultaneously, although we have to use a separate product for antivirus monitoring
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