External reviews
3,165 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great Product for Remote Management
What do you like best about the product?
It is a great product for a medium sized company. It has a nice user interface that is easy to use and understand. It has a nice feature set such as patch management, the flexibility to use multiple remote management tools, and built in community discussions and guides to help with getting features working or learning how to use the system in its fullest capacity.
What do you dislike about the product?
Reporting is the one area that NinjaOne seems to be lacking in. There a few standard built-in reports but they are not the mosy useful. Also, the reporting capabilities on device performance such as CPU usgae, memory, and hard drive space are lacking in how far back they go. It would be nice if they showed longer history for troubleshooting.
What problems is the product solving and how is that benefiting you?
It has allowed us to have all of our endpoints in one system and allows us to manage them all within one platform. It also allows us to have patch management enabled and controlled all within the same platform.
Perfect UI and patch management system
What do you like best about the product?
*Patch management configuration options
*Ninja remote built in support
*Reports
*Scheduled tasks
*The continued addition of new features (roadmap)
*Ninja remote built in support
*Reports
*Scheduled tasks
*The continued addition of new features (roadmap)
What do you dislike about the product?
*Third party software patching support needs improving and i'm sure it will
What problems is the product solving and how is that benefiting you?
Making sure patch compliance is being met
MSSP Usage of NinjaOne
What do you like best about the product?
NinjaOne has been an extremely reliable platform with an active community. Also, their support is quick to jump on a call with us which is extremely important at keeping customer satisfaction.
What do you dislike about the product?
The biggest downside of using NinjaOne so far is the lack of MacOS support. However, recently, there have been more features added to this. This is not a huge deal as we mostly work with Windows/Linux environments.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to declare every system that is in scope on each of our customers. It also allows us to quickly get answers on every machine that we are responsible for.
Review of NinjaOne
What do you like best about the product?
SImplicity. The interface is all very intuitive. We had to retrain the entire staff from a previous RMM and it was very easy. previously difficult tasks (scripting, remote tools, etc) were difficult to use and or find.
What do you dislike about the product?
Windows Patching and patch reporting could be better but I feel like every RMM fails in this area.
What problems is the product solving and how is that benefiting you?
Again would be it's simplcity. Previously creating scripts for software deployment was a pain. Much simplier with NinjaOne. My techs can do a lot more because it takes less time and experience to do .
great RMM with nice GUI
What do you like best about the product?
it works really well by doing what it is supposed to do and is very easy to implement. They continuously add new features to improve the product and their support is great as well. Ninja also makes it easy to integrate with other tools, especially CIPP which is really nice and adds Microsoft administration to the tool. Our team uses the tool every day and there have been no issues
What do you dislike about the product?
the policy setup is a bit messy, its very functional but not clean as you cant see it at the client only level only the global level. It would be nice if the agent form that end users can submit tickets from was customizable
What problems is the product solving and how is that benefiting you?
beyond the standard RMM tools, it has a good patch management system and it also integrates with halo, our ticketing system, and CIPP, for microsoft management. Also their own Ninja Remote is an excellent remote tool.
Ninja One is a great fit for our business
What do you like best about the product?
Ninja is a easy to use platform that gives us the control, access and visibility we need to support our clients.
What do you dislike about the product?
We support a lot of MacOS systems and would like better integration with MacOS.
What problems is the product solving and how is that benefiting you?
Patch Management and remote support are our primary tasks.
Simple, Fast, Reliable
What do you like best about the product?
The continuous updates, effective technical support.
The simplicity of use
The simplicity of use
What do you dislike about the product?
User management and script visibility would be to improve
What problems is the product solving and how is that benefiting you?
Manage a large number of devices quickly and effectively
My experience till now is very good and Ninja made my life much easier.
What do you like best about the product?
Ninja offers a complete solution to all my needs from just one platform.
What do you dislike about the product?
After a complete integration with GravityZone, Ninja would be excellent
What problems is the product solving and how is that benefiting you?
Not running around the factory to check all PCs and their status.
Finally, everything we need in an RMM product without all of the bloat.
What do you like best about the product?
- Patch Management
- Platform agnostic scripting
- UI Design
- Automation Tools
- Platform agnostic scripting
- UI Design
- Automation Tools
What do you dislike about the product?
- Would like the ability to customize 3rd party app updates
- Ability to granularly group endpoints
- Ability to granularly group endpoints
What problems is the product solving and how is that benefiting you?
The ability to manage our thousands of endpoints in a single pain of glass.
A fresh approach to RMM
What do you like best about the product?
Development appears to be constant and consistent. There are lots of automation tools, remote machine administration tools (so that user interaction is minimal), and integrations for other tools.
What do you dislike about the product?
1. There could be a bit more linux support.
2. Reporting feels a little clunky and rigid
3. I feel that the scripting module is a bit underwhelming (i.e. more flexibility with how external variables are utilized so that scripts can be more dynamic)
4. When exploring options for how to label workstations with customer staff member names, we felt that the options were few (notes field is not searchable, and we don't necessarily want this information to be added to the device name)
2. Reporting feels a little clunky and rigid
3. I feel that the scripting module is a bit underwhelming (i.e. more flexibility with how external variables are utilized so that scripts can be more dynamic)
4. When exploring options for how to label workstations with customer staff member names, we felt that the options were few (notes field is not searchable, and we don't necessarily want this information to be added to the device name)
What problems is the product solving and how is that benefiting you?
Ninja's device management tools work well and there are enough of them that I feel like I can get my work done without the slowdowns that come from having to interact with the end user to coordinate changes to their workstation.
showing 911 - 920