External reviews
3,165 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Custom Scripts and Automations Boost Productivity, Minor Bugs Need Attention
What do you like best about the product?
The ability to quickly build custom scripts, reiterate and redeploy them has been a big unlock for me personally as a sys admin. Also, having the ability to create custom fields and automations based on events has been a time saver for the team.
Setting custom roles and queues came in handy for a recent MSP onboarding project.
The N1 support team seems very responsive and always providing status updates.
Setting custom roles and queues came in handy for a recent MSP onboarding project.
The N1 support team seems very responsive and always providing status updates.
What do you dislike about the product?
A few bugs (low to medium severity) have come up and causing annoyances with the team. One of the biggest one is e-mails not parsing properly into the tickets after the release of 10.0.
Not having the ability to customize dashboards and have more fine control with Technician roles.
Misc of other features I would like to see but that would make Ninja a home run are:
customizable reports, activities, pictures in response templates, build forms and fields from a single pane (hate having to bounce back forth), ability to auto-assing a user to a device based on current login.
Not having the ability to customize dashboards and have more fine control with Technician roles.
Misc of other features I would like to see but that would make Ninja a home run are:
customizable reports, activities, pictures in response templates, build forms and fields from a single pane (hate having to bounce back forth), ability to auto-assing a user to a device based on current login.
What problems is the product solving and how is that benefiting you?
Bulk processes across multiple devices and not having to open every single computer object one by one.
Robust and wide tool coverage, but technical issues with core tools need more love.
What do you like best about the product?
Diverse tool set, great community scripting support, granular policy control, and very low overhead on computers. Support is quick to respond and extremely kind. Windows patching and troubleshooting also works flawlessly to help us lower our burden from Microsoft mishaps.
What do you dislike about the product?
The built-in Ninja remote tool is still much slower to connect, less responsive, and more finicky than TeamViewer and most other remote tools I've used in the past. the complexity of relationships between Roles, Organizations, and Policies can be a little much when divvying up what technicians have access to without making more of those groups than need be. Another major dislike is some quirks of scripting, such as certain commands not running the same through Ninja in comparison to running it directly on the computer such as trying to join a domain via Powershell. My last major issue is unnecessary limitations with the backup restore tool: arbitrarily blocking me from restoring a full disk to an external drive adds a lot of steps when prepping a replacement hard drive for an in-transit computer.
What problems is the product solving and how is that benefiting you?
Server and workstation remote support, setup, and shared access. It's hugely helping the amount that we actually have to troubleshoot, make network wide changes, and also reduces our total product stack. It's also greatly helping from a security standpoint with automations surrounding wi-fi access pushing and removal, enforcement assistance alongside group policy, and other error reporting via custom fields. Other tools like the latest additions to performance tracking also help isolate hardware needs for departments as well as being ahead of possible issues rather than waiting for things to break on the user's end for us to react.
Central administration top, reporting could be more flexible
What do you like best about the product?
I like the simple, centralized management and automation of all endpoints the most about NinjaOne.
What do you dislike about the product?
Sometimes the reporting and customization options are somewhat limited
What problems is the product solving and how is that benefiting you?
NinjaOne solves the problem of time-consuming IT management – I benefit from automated processes and faster response times.
Has saved time by automatically generating alerts and reducing troubleshooting efforts
What is our primary use case?
What is most valuable?
I rely on monitoring and remote services as features in NinjaOne.
NinjaOne has positively impacted my organization by saving me time, improving efficiency, and making troubleshooting easier, although zooming capabilities need improvement when remoting in.
NinjaOne saves me time and improves my troubleshooting process by providing information automatically so I don't have to search for it.
What needs improvement?
One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying.
I do not have any additional thoughts about needed improvements in areas such as reporting or integrations.
For how long have I used the solution?
I have been using NinjaOne for one year.
What do I think about the stability of the solution?
NinjaOne is stable.
What do I think about the scalability of the solution?
The scalability of NinjaOne is good; we can add more as we grow.
How are customer service and support?
I have no issues with customer support for NinjaOne.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I used ConnectWise before NinjaOne, which I found difficult to use, prompting me to switch.
What was our ROI?
I have seen a return on investment with NinjaOne, specifically with fewer employees and less time spent on troubleshooting.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.
Which other solutions did I evaluate?
I explored other options such as Jira before choosing NinjaOne.
What other advice do I have?
I would rate NinjaOne a nine out of ten because there's always room for improvement.
My advice to others looking into using NinjaOne is to consider software that is compatible with it.
I tried NinjaOne on the phone as well, and it's somewhat clunky because it acts as a desktop.
Very liable and affordable solution for patch management.
What do you like best about the product?
Simple to install and reliable patch/remote access solution.
What do you dislike about the product?
Continue to add third party software to updates.
What problems is the product solving and how is that benefiting you?
Monitoring patching of Microsoft software.
User-Friendly with Rich Features, Though Script Deployment Can Be Tricky
What do you like best about the product?
It is a lot more user friendly and easier to deploy/implement/integrate than many of it's counterparts like TeamViewer. It does have a lot more features built in than TeamViewer as well, which comes at a premium.
What do you dislike about the product?
Not necessarily a fault of the tool, but I find the deployment of some scripts are a bit convoluted.
What problems is the product solving and how is that benefiting you?
Connecting to our remote staff making it easier to support them.
Snappy Remote Control and Patch Management, But Tedious Rollout Process
What do you like best about the product?
snappy remote control, device profiles, patch management, competent CSM
What do you dislike about the product?
daily login (give me push auth, please), tedious to roll out one by one to PCs, non-core features are rudimentary
What problems is the product solving and how is that benefiting you?
As an MSP it can be challenging to manage a multitude of models with specific OS settings. NinjaOne simplifies this by giving us a single tool that works across diverse customer IT estates.
All-in-One Management Hub That Simplifies MSP Workflows
What do you like best about the product?
The number of tools accessible in one centralized hub for management is excellent. This is a management and monitoring system that we use daily for our clients. As an MSP for many clients, this makes serving our customers much simpler. With alerts, automations, scripts, and custom fields, it allows us to easily find information about devices and keep up to tabs with their health. The areas we most commonly implement with our organizations are RMM, endpoint management, and patching. We've also started getting into some other services, such as MDM and NinjaOne Connect. Each of these are easy to implement across the board once learned. Whenever assistance is needed, customer service is quick to chime in and elevate to qualified technicians as needed in a given scenario.
What do you dislike about the product?
Overall, NinjaOne is a very effective solution for MSP technicians such as myself with Acruity. There are only a couple of issues that I have noticed when using Ninja. One is with Apple patching. Patching with Apple devices (MacOS, iOS) has been a bit inconsistent in terms of success and in terms of statuses in Ninja. When reviewing patching activities in Ninja, we've noticed sometimes that the status of whether or not updates are successful is unknown. One more thing is that I wish there was a bit more visibility to MSPs for errors/alerts that come up for endpoints. It feels like sometimes, NinjaOne representatives are able to pull more information from the back end that we are unable to access. Having more visibility into issues would save both MSPs and support time. However, if there is a security reason for this information not being generally available to MSP technician accounts, that makes sense.
What problems is the product solving and how is that benefiting you?
Keeping track of a multitude of client devices without a centralized management system is nearly impossible. Having NinjaOne allows MSPs the ability to track and manage hundreds of devices efficiently and thoroughly. With Ninja, we are able to respond to offline server alerts immediately as we get them. We are able to review patching on endpoints and address computers that have patching failures. When commands need to be run on a machine, but a user is active on said machine, Ninja allows us to run those commands in the background without user interference. Ninja saves time for both us and the client, while also lowering the number of interruptions.
Great All-in-One Asset Manager, But Mac Support Needs Improvement
What do you like best about the product?
The cross platform, all in one solution that it is makes managing all the company assets easier.
What do you dislike about the product?
It's mac management leaves a lot to be desired, much stronger in windows management.
What problems is the product solving and how is that benefiting you?
I have a distributed team across worldwide time zones, with multiple platforms - ninjaone helps me manage that.
Versatile like a Ninja
What do you like best about the product?
Versatility. It allows us to utilize this platform in many different ways. It usually plays a part in most of our projects.
What do you dislike about the product?
The agents. If there's an error when installing the agent or service, it can be a real pain to remove the agent. Support has provided scripts and such to remove bad agents but never worked properly. It wasn't a user friendly task either.
What problems is the product solving and how is that benefiting you?
Our entire team uses this platform for a number of reasons:
1. Patching
2. Automation
3. Monitoring
4. Deployments
1. Patching
2. Automation
3. Monitoring
4. Deployments
showing 81 - 90