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moderately positive
What do you like best about the product?
simple intuitive UX, remote control options
What do you dislike about the product?
NMS (Custom SNMP) relitavely under developed, customer support inefficient; tickets seem to get bounced back a lot
What problems is the product solving and how is that benefiting you?
remote support, endpoint monitoring, patch management, automation
NinjaOne - a solution for each problem
What do you like best about the product?
I like that NinjaOne has a variety of tools built in, from ticketing or remote screen support, to automations for devices.
What do you dislike about the product?
While NinjaOne has many offerings, it unfortunately is not (yet!) a knock-out choice when compared to some industry-related juggernauts. I've used it over several version iterations and the maturing is at a respectable, digestible pace for IT organizations using NinjaOne, so this is a good silverlining.
What problems is the product solving and how is that benefiting you?
A single "pane of glass" is always a welcomed tool in an IT depts arsenal, so as NinjaOne matures it's offerings, each solution (ticketing, automation, device mgmt, etc.) gets better and better.
It´s a very good and easy solution to manage all the companys computers
What do you like best about the product?
It is very easy to use and has great usability
What do you dislike about the product?
Sometimes we have difficulty accessing computers remotely
What problems is the product solving and how is that benefiting you?
In an easy way we can control and inventory all computers
Ninja has been a terrific product for end user support as well as patching.
What do you like best about the product?
Splashtop and Bitdefender. I also like using Ninja to patch workstations and servers.
What do you dislike about the product?
When using splashtop for a remote access tool, you have to toggle between multiple momitors.
What problems is the product solving and how is that benefiting you?
Patch management and endpoint security
Ninjarmm
What do you like best about the product?
Best for IT management asset tools, providing an overview of the operating system, including notifications for issues such as a full hard disk, RAM status, automation, scheduled tasks for restarts, and updates on both manual and automatic patches.
What do you dislike about the product?
Certification is not there in there Portal,
What problems is the product solving and how is that benefiting you?
Need to create an automatic script for the endpoint user for patching purposes, Notification purpose.
Policy implementation - Not yet live
What do you like best about the product?
Creating policies is straight forward once you have a plan first of what it is you'd like to achieve. Update windows and timings seem to be very straight forward. Support for Windows, MacOS and Linux is nice to have all in one area. My colleagues have used the customer support agents and have mentioned how friendly and helpful they have been. The main dashboard for the overview of org's is smart and flushed out, with a quick breakdown of the number of devices and being able to pull out total number of software that is seen across all devices are very fast to find, espeically in a case of auditing for security reasons.
What do you dislike about the product?
Struggling to get the Ninja Remote software to work correctly
A graphical interface of the policies and how they all link together in one page would be nice, after ~10 policies with child and parent's can get very confusing in the current UI.
Can't seem to remove the default policies / change the policies that are created by default.
A graphical interface of the policies and how they all link together in one page would be nice, after ~10 policies with child and parent's can get very confusing in the current UI.
Can't seem to remove the default policies / change the policies that are created by default.
What problems is the product solving and how is that benefiting you?
Looking for an alternative to CWM due to a bug that has not been fixed after 2+ years. NinjaOne should all allow us to work the way we intend to without causing end user's issues
Simple tasks are not as easy to implement
What do you like best about the product?
The ease of connecting to remote computers
What do you dislike about the product?
Simple tasks like password resets are relegated to scripts
What problems is the product solving and how is that benefiting you?
It solves access vital information related to end user's machines and Servers as well as remote access.
Better than SolarWinds MSP
What do you like best about the product?
The web interface is clean and easy to understand
What do you dislike about the product?
ping monitoring is severly lacking, windows service checks are unreliable
What problems is the product solving and how is that benefiting you?
it does it's job for the most part
NinjaOne - Great potential
What do you like best about the product?
It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically.
The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc)
Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client.
The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive.
The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc)
Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client.
The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive.
What do you dislike about the product?
The extra integration items are somewhat lacking. Such as:
The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times.
The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped.
Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc.
The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times.
The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped.
Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc.
What problems is the product solving and how is that benefiting you?
Problematic Windows patching - Previously used WSUS but that was very hit and miss with many PC's missing out on updates & reporting was not very accurate on what PC's were patched. PC's also had to be on the network to receive updates; a problem for remote users
Proper RMM support for our technicians - Previously we used Teams calling to provide basic screen sharing & remote access capability. This was quite restrictive for our team as Teams screen sharing was very limited in interaction
Asset visibility & monitoring - We still utilise the PDQ inventory software to help catalogue our PC assets. This however had the issue with devices not reporting when they are off our network. Ninja helped provide visibility with this as it's entirely internet based allowing us to take a two pronged approach to track and manage assets.
Proper RMM support for our technicians - Previously we used Teams calling to provide basic screen sharing & remote access capability. This was quite restrictive for our team as Teams screen sharing was very limited in interaction
Asset visibility & monitoring - We still utilise the PDQ inventory software to help catalogue our PC assets. This however had the issue with devices not reporting when they are off our network. Ninja helped provide visibility with this as it's entirely internet based allowing us to take a two pronged approach to track and manage assets.
Mixed bag but strong modern RMM
What do you like best about the product?
Ninja's remote tools are probably its strongest area. I don't think I've ever had an issue with it connecting. Patching is also greatly improved from our previous product and when a patch fails an actual error is given. Antivirus is also always successfully installed which is an improvement from the previous RMM.
What do you dislike about the product?
The dashboard style inferace looks nice but is lacking in actual information. The devices search has that information but lacks a lot of columns I would find useful. The lack of built in scripting means it doesn't do anything that I couldn't already do in powershell, while not entirely limiting it is rather disappointing as it means automating is limited to a specific machine. Policies and Roles feel backwards. I'd rather that we had a global policy that was overwritten when a organization specific policy conflicted. Instead it feels like I have to make a copy of our current policy just to apply a small change to a single org. The changing installation URL is also frustrating as it makes it impossible to script an agent installation or provide a quick and easy installation link for a customer to simply use. For a customer that has to install multiple agents over a long period time, the only solution is to give them a ninja account and teach them how to install the agent.
What problems is the product solving and how is that benefiting you?
Ninja provides what you'd expect from an RMM.
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