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Mostly good, wish some concerns/fixes happened faster
What do you like best about the product?
What it is used for, automation and monitoring
What do you dislike about the product?
Patching. It's not just Ninja I understand but it is the number one thing we sell/use it for so when we have to manually do so much patch work still, it eats on the value.
What problems is the product solving and how is that benefiting you?
Keeping a 2 person company in line with 900+ endpoints
Great RMM with low overhead and simple managment
What do you like best about the product?
I transistion from another RMM solution that was much more complicated to set up and maintain. Ninja's support staff have been knowledgeable and friendly during the tranistion, I have included all current offerings and find them all sutable. As my MSP lives in the RMM using it daily the simplicity of the UI was increadibly important.
What do you dislike about the product?
So far, the only thing that I am struglling with is setting thresholds for reportable events. It would be nice to be able to only trigger a notification in some cases after x number of failures. expecally failed log in attempts, we all mistype our passwords from time to time.
What problems is the product solving and how is that benefiting you?
The largest issue with my former RMM partner was the complexity of the user interface and set up. NinjaOne addresses this with a clean ui that gives you the information that you need and access to all your tools with a minimum of clicks, Reporting has been a help in creating worklists where you have the ability to click into the machine to actually do the work needed. This helps make my day more effeicent so I can move on to other pressing matters quicker.
A simple tool in a complicated world.
What do you like best about the product?
The system has alot of features that turn complicatied tasks into easily managed chunks. We use the system daily and are able to add new systems easily.
What do you dislike about the product?
I have yet to find anything to complain about. Ninja has been very helpful to my position in my company.
What problems is the product solving and how is that benefiting you?
We use the system to monitor multiple companys devices, we are able to use the tools through the system to prevent problems or solve problem when they arise.
NinjaOne has compacted my work day into one window.
What do you like best about the product?
Remote access with a click, application updates simplified, backups turned on with 3 clicks, organization of organizations, custom scripting and running with 2 clicks, daily or weekly policies without having to check on them.
What do you dislike about the product?
Unable to mass push software updates that failed. Backups do not always work, and server backups will take you forever to get.
What problems is the product solving and how is that benefiting you?
All of the tools that normally took 3-4 services in one spot, and growing.
We are an MSP
What do you like best about the product?
Easy to use. Reliable. Like the patch management and remote access.
What do you dislike about the product?
Monthly billing is based on contract not on actual usage or "live" devices. I wish they would just bill us for any devices online in the last 30 days like BitDefender does.
What problems is the product solving and how is that benefiting you?
Patch management and inventory and health
Product does what it describes with an ease of use.
What do you like best about the product?
Easy no non-sense migration. We were up and running within days.
What do you dislike about the product?
Interface is a bit confusing at first. Could be more intuitive.
What problems is the product solving and how is that benefiting you?
Patching delays with previous products.
I've found NinjaRMM a very capable and intuitive system!
What do you like best about the product?
Very clean interface with a lot of tools available on the backend, including scripting.
What do you dislike about the product?
I would love to see a file transfer tool that you could use without actually remoting into the computer, kind of like an FTP client.
What problems is the product solving and how is that benefiting you?
It's making it very easy to aggregate endpoints and manage them in an efficient manner.
Solid tools and organized information
What do you like best about the product?
The RMM tools that are available to you are great and quick to use. When adding tools to client machines, it appears in the Control panel in minutes, where we used to wait hours. This makes integrating monitoring tools into the client's site very quick and able to start pulling data for reporting.
What do you dislike about the product?
The only thing is I want more customization in reporting, but still has plenty to keep me busy for a while.
What problems is the product solving and how is that benefiting you?
NinjaOne has a large feature set that covers a lot of items we need access to better service our customers and keeps our customers happy and productive. And them staying productive keeps people happy and professional relations intact.
Ninja Review
What do you like best about the product?
Easy of use and ability to manage our entire fleet.
What do you dislike about the product?
It would be nice if their were beginner resources for building scripts.
What problems is the product solving and how is that benefiting you?
Keep our systems in compliance with our SOC-II standards.
Patch management and remote access savior
What do you like best about the product?
Quickly resolved our patch management issues. Easy to deploy agent, and very light weight.
What do you dislike about the product?
Setting up new modules tends to be a little more involved
What problems is the product solving and how is that benefiting you?
Endpoint, asset, patch same list as above
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