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NinjaOne is a very useful Business Tool
What do you like best about the product?
Very easy to connect to remote user workstations
What do you dislike about the product?
Sometimes hard to create a script to install software corporate wide
What problems is the product solving and how is that benefiting you?
Conenction to remote workstations and resetting alerts
Ninja RMM great tool!
What do you like best about the product?
Easy to use, scripts are working perfectly
What do you dislike about the product?
All is great, maybe to improve the layout off the Dashboard
What problems is the product solving and how is that benefiting you?
Easy access to the endpoints, mobile app give more information and access to endpoints as well
NinjaOne is a solid product
What do you like best about the product?
NinjaOne is great for patching, they are coming around with more integrations too. Always new product updates, that seem to be helpful in most cases.
What do you dislike about the product?
The product is still fairly new and still needs work on items like reporting and finding data from your machines. But its coming around.
What problems is the product solving and how is that benefiting you?
Its giving us access to see our machines and patch them. Making sure we keep them up to date. This makes our lives easier as an IT Admin.
Powerful tools, simple interface
What do you like best about the product?
The interface is simple and intuitive. It is not cluttered - finding and using tools is easy. The toolset is comprehensive and with the addition of documentation, backup, and AV it lets us slim our stack. Between it and our ticketing system, it is a tool that is used all day every day for all customers.
What do you dislike about the product?
I wish it integrated with our current ticketing system.
What problems is the product solving and how is that benefiting you?
Easy solution that combines our most commonly needed tasks into a single interface.
NinjaOne has dramatically improved how our teams operate.
What do you like best about the product?
The inventory data, automation tools, deployment tools, API, PowerShell module, remote control/commands (TeamViewer and PowerShell), and just the huge amount of visibility and detail it provides on our systems and infrastructure.
Hypervisor support is great.
Our client services team's response time and ability to proactively prevent issues have improved dramatically.
Deploying the agent is incredibly easy. Our rollout took less than a week.
NinjaOne's support and account management teams have been very responsive to our requests, and a big help for planning our roadmap in conjunction with the coming additional features for NinjaOne.
NinjaOne isn't necessarily the best at any one thing it does, but the overall solution is amazing and accomplishes a great deal for a very reasonable price.
Hypervisor support is great.
Our client services team's response time and ability to proactively prevent issues have improved dramatically.
Deploying the agent is incredibly easy. Our rollout took less than a week.
NinjaOne's support and account management teams have been very responsive to our requests, and a big help for planning our roadmap in conjunction with the coming additional features for NinjaOne.
NinjaOne isn't necessarily the best at any one thing it does, but the overall solution is amazing and accomplishes a great deal for a very reasonable price.
What do you dislike about the product?
More granular access controls would help, and the Network Monitoring component is lacking, although a complete revamp of the NinjaOne NMS is apparentely in the works for 2024.
What problems is the product solving and how is that benefiting you?
Prior to implementing NinjaOne we had very few options for inventory, software deployment & patching, remote support, or monitoring of endpoints to proactively address issues. NinjaOne has solved that.
Great Tools For Remote Support
What do you like best about the product?
Provides a great variety of useful tools for remote support.
What do you dislike about the product?
Some of the text is a bit small for my liking.
What problems is the product solving and how is that benefiting you?
Allows us to remotely monitor endpoint health.
NinjaOne Review
What do you like best about the product?
I like how they definitely take feedback seriously and listen to what the customers want. They have tailored a product for use-cases rather than for profit. New features are constantly released and support has been nothing but helpful and supportive.
What do you dislike about the product?
The price is a hard bullet to bite, but definitely worth it!
What problems is the product solving and how is that benefiting you?
NinjaOne helps us proactively help our customers before there's an issue. We're able to see at a glance all of the changes within our systems live.
Great tool to deploy out to new corporate users and keep applications secure
What do you like best about the product?
NinjaOne was extremely easy to install. By leveraging NinjaOne to keep our applications up to date, we are able to maintain user security against known risks, especially since most users do not pay much attention to this aspect themselves.
Lately we have been using the NinjaRemote feature lately to help our customers access multiple hosts easily.
Lately we have been using the NinjaRemote feature lately to help our customers access multiple hosts easily.
What do you dislike about the product?
One challenging aspect of NinjaOne is the complexity of its dashboard. With so many features available, it can take some time to become comfortable navigating and using them all. However, their thorough documentation has made it much easier for me to find the answers I need.
What problems is the product solving and how is that benefiting you?
NinjaOne enables us to maintain user security compliance as a remote MSSP managing several small clients. Without this tool, we would not have the visibility or ability to support users in keeping themselves up to date with safe patching practices.
I have had a positive experience using NinjaOne for a variety of day-to-day tasks
What do you like best about the product?
The most helpful thing has been the ability to build scripts in the library and run them on any device. I use Ninja everyday and being able to have a bunch of scripts for different purposes across different operating systems quickens the process to getting those deployed
What do you dislike about the product?
One small inconsistency I have noticed when using NinjaOne is that running scripts, it still shows the script running at the bottom of the device information page but the "Activities" bar will show it has ran
What problems is the product solving and how is that benefiting you?
The ability to see activies that a user or user's computer has done is a big help in day-to-day usage. Seeing when the user last logged in, or restarted most recently or unplugged from a network adapter has sped up the troubleshooting process of giving me context to the problem I am dealing with.
Somewhat reliable RMM solution for small-mid sized Organizations.
What do you like best about the product?
- Remote Tools such as registry, File Explorer, & the Command Prompt.
- How quick the end devices communicate to the console via the agent.
- Scripts Native & Custom very easy to deploy & manage.
- How quick the end devices communicate to the console via the agent.
- Scripts Native & Custom very easy to deploy & manage.
What do you dislike about the product?
- Remote Desktop tools such as TeamViewer that we use through Ninja is spotty/has its issues like most remote desktop tools.
- 3PP needs further build out as far as applications supported.
- Ticketing system was horrendous which is why we no longer use it.
- 3PP needs further build out as far as applications supported.
- Ticketing system was horrendous which is why we no longer use it.
What problems is the product solving and how is that benefiting you?
- Remote Tools like File Explorer, Command Prompt, etc. are extremely helpful for "silently" helping users.
- Patch Management for 3PP is alright, supports some of the apps we deploy.
- Beneficial to be able to see each users systems resource consumption, system services, etc. for an overview before troubleshooting potential issues on a device.
- We use it as our Remote Desktop support tool, currently TeamViewer which has let us down a bit but looking forward to the Ninja Remote desktop beta.
- Patch Management for 3PP is alright, supports some of the apps we deploy.
- Beneficial to be able to see each users systems resource consumption, system services, etc. for an overview before troubleshooting potential issues on a device.
- We use it as our Remote Desktop support tool, currently TeamViewer which has let us down a bit but looking forward to the Ninja Remote desktop beta.
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