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NinjaOne Review
What do you like best about the product?
NinjaOne's dashboards are very informative and easy to use. Their automation scripts are easy to implement. Great customer support and RMM is feature rich.
What do you dislike about the product?
Need better pricing breakdown for current and new services per endpoint. So as to track your expenses and price out your msp offerings.
What problems is the product solving and how is that benefiting you?
NinjaOne helps with endpoint management, remote support. It helps us keep on top of any issues that may occur before the client notices and the automation feature help reduce our workload.
Intuitive, easy to deploy RMM platform
What do you like best about the product?
Intuativeness, easy to deploy and use. Good support, dojo community is typically quite helpful.
What do you dislike about the product?
Missing a few features other more robust RMM's (CW) have. a Nutnaix Integration would be amazing.
What problems is the product solving and how is that benefiting you?
Easy remote access, monitoring, and patch management.
Great Product and keeps getting better
What do you like best about the product?
Having a rep that knows me by name and treats me like a customer and not a number. Randy is always there to help and always on the ball. My former RMM partner not only didn't know my name but treated us like we were a inconvience as we were not some large corporation bring in top dollar.
What do you dislike about the product?
Really want to see Malwarebytes integrated into the interface. Also was not the freindliest interface but deffinalty getting better.
What problems is the product solving and how is that benefiting you?
Overall we are able to manage clients endpoints and get to them faster then before.
Easy-to-use automation and inventory.
What do you like best about the product?
Easy and straightforward deployment of PowerShell (or bash, etc) scripting makes automation of many helpdesk tasks a breeze. The "custom field" functionality works really well with the grouping feature to create groups based on system configuration and to keep inventory of things that Windows/AD don't necessarily keep track of, such as portable software.
What do you dislike about the product?
There are just a couple small features that would be nice to have, such as being able to create a group from a list of hostnames in e.g. a CSV file -- if there isn't a way to select the computers you want using the inbuilt filters, this would be nice to have for manual group creation rather than selecting them individually.
What problems is the product solving and how is that benefiting you?
NinjaOne is making it easier to show the value of automation to higher-ups by taking tasks which otherwise required a phone call, remote support session, etc. and instead having them take just minutes to deploy a script. Leveraging scripting makes for a more uniform environment and eliminates many opportunities for human error that existed before.
Versatile and Robust RMM
What do you like best about the product?
I use Ninja for Device management and ticket tracking. Has a great set of automation options when it comes to ticketing as well as automating task through various scripts. There is so much great about this application that I couldn't begin to type it all here.
What do you dislike about the product?
So far the only complaint I have with Ninja is that it lacks granular reporting and filtering features. For example, viewing devices and wanting to see all but one location you have to select all but the one you want to see. And the reporting feature I feel lacks a bit. The ability to see all tickets with specific tags and time tracked and give a total % of what tickets have those tags and the cumulative time tracked on those tickets.
What problems is the product solving and how is that benefiting you?
Helps remotely monitor and manage all computer assets. Especially helpful for devices that aren't located at our nearby sites.
NinjaOne is a useful tool
What do you like best about the product?
Easy to navigate in general and find the registered devices that need to be worked on. Scripts are easy to set in general and can be applied to various devices as needed. Devices on the domain can be easily integrated and registered with the Ninja client. The NinjaRemote application for remotely connecting works much better than the Splashtop option and allows for us to easily connect and have a responsive session when connected to our more remote locations. We use NinjaOne frequently everyday and has saved us quite a bit of time to get connected and also observe what the situation is on the device needing support.
What do you dislike about the product?
Lack of some options for integrating other apps for notifications and management with those. Ticketing system does not have some functions in it for certain tasks. Would be nice to have status of types of files monitored like the .OST filesizes and other monitored statuses from registered devices. Lack of viewing/expanding the remote connection to show across 2 monitors like other remote apps or RDP can.
What problems is the product solving and how is that benefiting you?
Solving our problem with having some programs that need to be remotely and silently installed for users and gives us a way to track that progress too.
I was recently onboarded and the whole process was simple, informative and well thought of.
What do you like best about the product?
The easy of use, that the beautiful dashboard with high level overview to skim your servers.
What do you dislike about the product?
To early to list anything. I have nothing negative so far.
What problems is the product solving and how is that benefiting you?
Identifying servers that require patching and adding visibility for key business owners to view the status of our servers.
NinjaOne RMM
What do you like best about the product?
The ability to handle all patching and updates thru one pane of glass is a godsend. Also, being able to onboard PC's with our organization within a simple script thru NinjaOne eliminates a lot of time.
What do you dislike about the product?
I was really hoping for the Bitdefender GravityZone integration to take place, but still hasn't as of yet.
What problems is the product solving and how is that benefiting you?
Eliminates tons of time needed to onboard new devices with our organization.
Wonderful
What do you like best about the product?
NinjaOne makes RMM easier than it should be. Deployment was easy and if an issue arises, Ninja Support is ready and willing to assist.
What do you dislike about the product?
Third party software patching was troublesome for few months this year. That has since been corrected, so there's not much to dislike.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping our organization stay in compliance when it comes to patching. Additionally, the remote tools that NinjaOne offers means you spend less time interrupting users and more time getting stuff done.
A solid, simple, modern RMM solution
What do you like best about the product?
UPDATE: We've been using NinjaRMM/NinjaOne since I originally wrote this review and honestly. It just works almost all of the time. A few issues here and there but support is very responsive. At the end of the day, I have other stuff to worry about besides RMM, and I don't really spend any time worrying about Ninja.
We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!
We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!
What do you dislike about the product?
Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.
What problems is the product solving and how is that benefiting you?
We use RMM for primiarly two things:
1) Device Management - obvious, but bares stating. There's a lot of RMM products out there and NinjaOne ticks off all the things you'd expect from an RMM product, and it's fairly simple/straightforward.
2) End user device access- ever since COVID, there's an expectation that users have a simple and straightforward way to remotely access their work devices. NinjaOne's end-user remote access support is both of those things, and we're looking forward to some enhancements coming down the line (namely SSO for end-user accounts).
Lastly, NinjaOne has a pretty simple system tray icon that can be fully customized/whitelabeled. We weren't expecting this, but we like that we can use it to make end-user communication a bit simpler.
1) Device Management - obvious, but bares stating. There's a lot of RMM products out there and NinjaOne ticks off all the things you'd expect from an RMM product, and it's fairly simple/straightforward.
2) End user device access- ever since COVID, there's an expectation that users have a simple and straightforward way to remotely access their work devices. NinjaOne's end-user remote access support is both of those things, and we're looking forward to some enhancements coming down the line (namely SSO for end-user accounts).
Lastly, NinjaOne has a pretty simple system tray icon that can be fully customized/whitelabeled. We weren't expecting this, but we like that we can use it to make end-user communication a bit simpler.
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