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NinjaRMM
What do you like best about the product?
It is a perfect simple RMM with intuitive and simple graphics. it collects everything an IT team may need. Support is helpful and fast.
What do you dislike about the product?
Currently, I have not encountered any issues, although there are some missing features that I hope will be introduced as soon as possible
What problems is the product solving and how is that benefiting you?
Software and Windows patch management is essential. it also gives you the ability to record an inventory of workstations, servers, and other devices in your company.
Monitor, push updates, remote support and more
What do you like best about the product?
Remote support, monitoring, pushing updates
What do you dislike about the product?
Backups need more than just the ability to backup windows systems
What problems is the product solving and how is that benefiting you?
NinjaOne makes it simple to monitor endpoints across different organizations. Remote support is easy and intuitive, pushing updates is simple with the library.
Network Support Tech.
What do you like best about the product?
Really love the ability to Monitor all the systems, getting an alert based on my preferences, and being able to remotely schedule updates, and run of the day fixes, using scripts. a lot of which are already available, meaning I dont have to write scripts. just apply them. Also really love being able to utilize teamviewer with one click remote access, to assist the end user.
What do you dislike about the product?
Havent been able to get wake on lan to work yet.
What problems is the product solving and how is that benefiting you?
Helps keep my endpoints up to date. and keep track of assets. also gives me remote one click access. for support
Great Product
What do you like best about the product?
As an MSP getting the tool deployed quickly, efficiently and leveraging the work we've put into our configuration has been a huge time savings.
What do you dislike about the product?
The gap is being closed with every release, our biggest issue with MDM which we are looking forward to trying out soon.
What problems is the product solving and how is that benefiting you?
Consolidating our tools and having a single pane of glass for our operations center to work from, no longer are we missing alerts because a monitoring page is minimized or covered by another one of our tools.
Excellent and very well rounded RMM Solution
What do you like best about the product?
There are many positives about Ninja One. It is versatile and well rounded. The UI is excellent and consistant. The agent is light and comes as one piece of software (remote control software can bundle on top if desired) Highly recomend the Professional SKU giving a great bundle and excellent value for Money. Thanks to the helpdesk module we heavily use this software and the customer support has been good when needed also !
What do you dislike about the product?
We have found a couple of small niggles with the helpdesk platform. Being able to set 'organisation' is trickier than it needs to be but invaluable when you have 1000 systems and segmented IT Teams. But despite that the product is extremely well rounded.
What problems is the product solving and how is that benefiting you?
Ninja One has been invaluable for HW and SW asset management. Extremely helpful for remote support and for Helpdesk Functionality.
Streamlined RMM tool with 3rd party integrating & attentive onboarding from the start
What do you like best about the product?
Simplistic dashboard allows a quick overview of the health of our device estate.
Easy to create new or amend existing automations to suit our business needs.
Account manager has been supportive and pointed us in the right direction for specific requirements.
Easy to create new or amend existing automations to suit our business needs.
Account manager has been supportive and pointed us in the right direction for specific requirements.
What do you dislike about the product?
I've yet to find anything I dislike about the product.
What problems is the product solving and how is that benefiting you?
I wasn't able to easliy keep track of my endpoints,check on the health of the device & ensure the device is patched with the latest updates.
With NinajaOne I'm able to do this and easliy connect to each device to provide IT support to the users.
With NinajaOne I'm able to do this and easliy connect to each device to provide IT support to the users.
Good Experience it was and still using it.
What do you like best about the product?
When a user or client has any kind of issue, we can easily connect with them and provide service to them. This will be time-saving, prompt service, and great user satisfaction we achieve.
Another thing is Ninja's Service support also good, incase If I have any problem just raise ticket on portal, teams available to support.
Another thing is Ninja's Service support also good, incase If I have any problem just raise ticket on portal, teams available to support.
What do you dislike about the product?
When I get connected with user, I am not able to verbal talk on teams but we can chat with user.
What problems is the product solving and how is that benefiting you?
We are using Team Viewer for remote support but we not able to manage patch management which Ninja provides. its also good for all Hardware Conifiguration of Laptop also, so that warranty check becomes easy for us.
Ninjaone Review
What do you like best about the product?
Patching machines
Recently development of Mobile Device Management
Remote access to Command Prompt and Powershell
Being able to transfer files to the machine
Easy to use
Daily use of the product
Recently development of Mobile Device Management
Remote access to Command Prompt and Powershell
Being able to transfer files to the machine
Easy to use
Daily use of the product
What do you dislike about the product?
3rd party patching is not always the best e.g. Microsoft office, Windows
What problems is the product solving and how is that benefiting you?
N/A
Excellent RMM tool replaced out old tool and no complaints
What do you like best about the product?
Windows Patch Management and scripting capabilities. Nice GUI and easy to navigate
What do you dislike about the product?
3rd party software and MS office updates need some attention as they dont always work.
What problems is the product solving and how is that benefiting you?
Has replaced our old RMM tool WSUS for windows patch management
Technician that has used ninja at 3 separate companies.
What do you like best about the product?
I find the clean interface easy to use and this has set itself apart in comparison with other RMM solutuins. Implementation has always been smooth having used group policy and intune to deploy to workstations. Over the last 4/5 years I have raised serveral support tickets that have always been resolved in a timly mannor. I currently work for 2 seperarte companies who both use Ninja, this is an essential tool and used on a daily basis. We have integrated Ninja into our service desk, this allows us to proacticly remediate issues such as low disk space and disabled bitlocker. Additionaly we have used the Ninja remote tool since it was in beta, this was an easy transition from TeamViewer.
What do you dislike about the product?
3rd party patching has always been problematic and intemittent, often not offering a patch which can be manually downloaded. Office constantly shows failed patches, currently 1 3rd of our devices show failed software patching. You can't see what the inbuilt scriptrs are doing, such as enable USB.
What problems is the product solving and how is that benefiting you?
It provides patch management to servers and workstations, silent remote management, remote desktop, seucrity remediation via scheduled scritps. software deployment and manual patching.
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