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Seamless Remote Management with Intuitive Monitoring Features
What do you like best about the product?
The ability to monitor, update, and restart PC's as needed. Ninja also allows a smoother experience when remoting in with features like c/p and being able to view individual monitors or multiple and a hoover preview.
What do you dislike about the product?
so far nothing, I have had no issues with Ninja.
What problems is the product solving and how is that benefiting you?
When I remote into a PC I am able to move seamlessly, it has cut my TIC (Time in computer) considerably because I can preview screens before switching views instead of switching multiple times or view all screens at once. I can copy/paste instead of typing everything out. repeatedly.
Easy Setup, Insightful Reports, and Outstanding Support
What do you like best about the product?
The setup process is straightforward, and managing the system from both the console and device side is simple. The reporting features are solid and provide useful insights. I also appreciate having direct contact with support and my account manager, who are always ready and able to assist whenever needed.
What do you dislike about the product?
Up to this point, I haven't found anything that I dislike or feel is missing.
What problems is the product solving and how is that benefiting you?
Initially we just wanted to remotely wipe devices in case of theft, but now we also use patch management, asset management and other features.
Centralized Device Management Made Easy with NinjaOne
What do you like best about the product?
It is an effective way to manage devices. There are large bits of convenient information and the software is easy to train on, with tutorials and help being easily accessible in the actual portal itself. NinjaOne even gives you the ability to create an asset registry near instantly. Policies are deployed well, and patch management functions far better than other third party patch management services. Support for customers is easy to do, and implementation on client computers can be done near instantly. NinjaOne helps our company greatly with providing easy and quick support.
What do you dislike about the product?
While NinjaOne's patch management is far better than other software, it'd be far more convenient if you could schedule by device instead of via policy.
What problems is the product solving and how is that benefiting you?
NinjaOne gives us a nice and easy solution to the hectic tracking/support/management of many devices between organisations.
Highly Customizable with Great Data, But Reporting Needs Improvement
What do you like best about the product?
I appreciate the level of customization available. The experience is largely determined by your own Powershell skills, which makes it as effective as you want it to be. Additionally, I value how much information the agent is able to retrieve from a device.
What do you dislike about the product?
In my opinion, the reporting features in NinjaOne feel somewhat limited and awkward to use. It would be helpful if there were an option to create reports using SQL.
What problems is the product solving and how is that benefiting you?
We were looking for a solution to help us monitor devices, manage patching, and provide remote support. Ninja has proven useful in all these areas. On top of that, it gives us the ability to set up automations for repetitive or commonly required tasks, which has been a significant benefit.
User-Friendly Interface, Needs More Reporting and Imaging Features
What do you like best about the product?
We had a great onboarding with Ninja, and the price was competitive with our old legacy endpoint solution. All of the Ninja contacts have been extremely helpful in our onboarding and continued use. Ninja UI, and functionality is tremendously better that both our previous EM solution as well as others that were evaluated.
What do you dislike about the product?
Would like to see additional reporting functionality as well as imaging functionality. I am impressed with the additional functionality continually being added.
What problems is the product solving and how is that benefiting you?
Patching and securing our endpoints, and reporting on endpoints that are out of compliance.
User-Friendly Menus Make Navigation a Breeze
What do you like best about the product?
the easy to use menu screens for searching items
What do you dislike about the product?
I dislike some of the report features are harder to organize
What problems is the product solving and how is that benefiting you?
NinjaOne offers a user tool on the systray for associate level troubleshooting
Effortless Account Management, But 2FA Can Be Annoying
What do you like best about the product?
The fact I don't have to remote completely into a computer to add accounts, remove accounts, add admin permissions to an account etc etc.
What do you dislike about the product?
How often I have to use 2FA to authenticate that it is me. I understand every day at least once, but maybe once a week. And If I am adding a user account on the back end I shouldn't have to submit a 2FA again, just because I closed the console like half a second ago on another PC.
What problems is the product solving and how is that benefiting you?
I can more or less jump into any company computer within 20 seconds, and hopefully it will let me fix the issue within a simplistic amount of time.
My Experience with NinjaOne
What do you like best about the product?
NinjaOne is one of the most All-In-One RMM's that I have worked with. It has many functions that help with troubleshooting IT Support problems along with data gathering for security and vulnerability. The ticketing system is easy to use and has helped with our organization as a team that we have now made our standard compared to just emails. In times that we have had to contact Ninja One, their customer support has always helped us until the very end. Though I have only experienced a handful of RMM services, I can safely say that NinjaOne is ranking near, if not at, the top.
What do you dislike about the product?
One of the only shortcomings I've noticed is that the MDM service of NinjaOne. I have been versed in tablet management prior to this, and the options that NinjaOne offers is not the best. Many functions are missing in which I believe there should be for a functioning MDM service such as sending commands to the tablet or being able to change more while enrolled.
What problems is the product solving and how is that benefiting you?
It is solving both documentation and management for our company's devices. With the ticketing system, we have a way to be able to document issues more effectively in one place where our whole team can collaborate. We can even link the devices in the ticket for easier troubleshooting and clarity. Tracking devices when they have been enrolled with an Agent has been very valuable to troubleshoot issues remotely.
Outstanding Support and Usability, But Ticketing could use improvement
What do you like best about the product?
The customer support provided through NinjaOne has been incredible! The hands on training and onboarding process was incredibly smooth. The UI is clean and very user friendly as well. I have been thoroughly impressed with the product in the 6 or so months we have been using it.
What do you dislike about the product?
The ticketing system that is included with the product is pretty bare bones. It would be very useful to have a fully functional ticketing system built into the product that could replace our existing product.
What problems is the product solving and how is that benefiting you?
Prior to implementing NinjaOne we struggled to maintain a stable and consistent tool for remote support and endpoint management. Our previous solution would consistently cease to function which required us to obtain a secondary option. NinjaOne was to this point solved this issue for us.
Ninja One is easy to learn
What do you like best about the product?
The ease of use. Ninja one was very easy to learn my way around.
What do you dislike about the product?
I have not found any downsides to Ninja One.
What problems is the product solving and how is that benefiting you?
We are in the process of moving our server backups to Ninja One to replace a system that is failing.
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