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Using NinjaOne RMM makes it easy to streamline workflows and automate tasks which boosts efficiency
What do you like best about the product?
NinjaOne is user-friendly and straightforward, and I appreciate the variety of automation and scripting possibilities it offers, along with its comprehensive monitoring capabilities, intuitive interface, and seamless integration with other tools.
What do you dislike about the product?
Unfortunately, the patch management is still a disaster, with too many errors and the lack of a way to acknowledge warnings and errors often leading to a "cluttered" dashboard. Additionally, customer support generally lacks knowledge, and my past experiences with their support have been catastrophic.
What problems is the product solving and how is that benefiting you?
NinjaOne helps me tackle several key issues as an MSP. Its dashboard provides a clear and organized view of all systems, making it easier to monitor and manage our clients' IT environments. The automation and scripting capabilities streamline routine tasks, saving time and reducing manual errors. The intuitive interface simplifies managing updates, deployments, and monitoring, which enhances overall efficiency. However, challenges like patch management errors and limited customer support can occasionally complicate things, but overall, NinjaOne significantly boosts our ability to manage and support clients effectively.
Quiet and effective user system monitoring.
What do you like best about the product?
As a user of NinjaOne, I like that it is invisible and out of sight on my system. I also like that it makes system update reminders easier for my system administrator to provide to the team.
What do you dislike about the product?
Since installing NinjaOne, I have noticed slower performance which did not happen before NinjaOne.
What problems is the product solving and how is that benefiting you?
Allowing our system administration team to provide remote security updates to user sytstems.
Effective RMM Software
What do you like best about the product?
Lots of features, good price point, easy enough to set up for a smaller organisation, but sophisticated enough for a larger one
What do you dislike about the product?
User interface can always be streamlined, it can take awhile to find certain things - more integration between Antivirus service would also be good.
What problems is the product solving and how is that benefiting you?
Policy compliance, remote support, an all in one endpoint managed service which helps an IT dept. keep on top of our devices easily.
Easy to manage
What do you like best about the product?
Usefull for applying settings and updates across a large number of PCs quickly without manually needing to go to each PC to adjust the settings.
What do you dislike about the product?
Missing the ability to select multiple PCs (or predifined groups) and run an automation across all of them at once.
What problems is the product solving and how is that benefiting you?
Keeping track of PC service number and lifespans.
Seeing health of all remote PCs at once.
End devices do not need to be on the same network like LanSweeper
Seeing health of all remote PCs at once.
End devices do not need to be on the same network like LanSweeper
Intuitive remote management with good features.
What do you like best about the product?
I like that I can quickly search by machine ID, last loged in user, or serial number in order to access user machines.
What do you dislike about the product?
I am not a huge fan of the splashtop software but the way NinjaRMM handles it has slowly won me over.
What problems is the product solving and how is that benefiting you?
The integrated Splashtop remote software allows me to service users even when they are in other states.
My short review
What do you like best about the product?
Works really well with Windows machines and scripting
What do you dislike about the product?
Not so suitable for MacOs. Very limited options in managing Macs.
What problems is the product solving and how is that benefiting you?
It solves the centralized management issues and the remote support needs we lack.
NinjaOne Review
What do you like best about the product?
ninjaone Dashboard is very helpful for IT people. A lot of information can get and easy to manage.
What do you dislike about the product?
AS far as i know, ninjaOne cannot Sync with Azure AD yet. It will be great if it can sync with Azure AD
What problems is the product solving and how is that benefiting you?
Asset management and endpoint management
NinjaOne Review - acQuire
What do you like best about the product?
Monitoring and managing endpoints and apps.
What do you dislike about the product?
Graphical user interface. managing group policies.
What problems is the product solving and how is that benefiting you?
We had challenges to install and manage OS patches on endpoints and NinjaOne is a powerful tool for this purpose.
On the go access to infra
What do you like best about the product?
Ninja can monitor all the servers including AWS and data centers. You don't have to use multiple monitoring tools for data centers.
What do you dislike about the product?
It's not that much customizable. Like sometimes i've to retrieve some specific information about all the servers and it doesn't have the feature to get it. I've to do a lot of manual work.
What problems is the product solving and how is that benefiting you?
Ninja provides us real time alerts if any server reboots or shut down. We can take immediate reponse to restart the services.
Tech Support
What do you like best about the product?
Love the regular updates plus the addition of features to better perform regular duties
What do you dislike about the product?
Technical support still lacking. some tickets take time for a reply and in a few times tickets are closed without a reply.
What problems is the product solving and how is that benefiting you?
Ninjaone has automated our ticket response and ensures our helpdesk stays on top of tickets and better communicate with our end users
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