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Patch Management and Remote Access are reliable
What do you like best about the product?
My favorite part of the platform is patch management. We use a lot of other features, but this one is the most pain-reducing for us. We have a big fleet of servers and endpoints, and could not keep up with them otherwise.
It also helps us a lot that Ninja gives us alternate channels to reach our remote devices. We use the command-line access all the time as well as the remote GUI features through ninja's new remote client. It's more reliable than RDP and easier to maintain than the other third-party remote access tools we have used in the past.
The support organization for the product is also excellent. I have used them frequently to answer questions, get ideas for how to use the system better, and to report and get fixes for bugs. They're always responsive and helpful in a way that's rare in the space of SaaS products.
It also helps us a lot that Ninja gives us alternate channels to reach our remote devices. We use the command-line access all the time as well as the remote GUI features through ninja's new remote client. It's more reliable than RDP and easier to maintain than the other third-party remote access tools we have used in the past.
The support organization for the product is also excellent. I have used them frequently to answer questions, get ideas for how to use the system better, and to report and get fixes for bugs. They're always responsive and helpful in a way that's rare in the space of SaaS products.
What do you dislike about the product?
The summer 2025 update made some changes to the user interface that I don't like, in service to making it more "modern". I want a workhorse not an artwork. Adding more features would help me more than glitzy design changes that in my mind just use up more screen real estate.
What problems is the product solving and how is that benefiting you?
Ninja is a key tool in our kit for managing servers and user endpoints. We would not be able to keep our company operating without these key functions.
Intuitive, Robust, and Backed by Outstanding Support
What do you like best about the product?
NinjaOne is very intuitive. Its simple and yet can be as robust and extensive as you need it to be for managing end points from Windows to Android. But possibly the best part about NinjaOne, which would probably be why the product itself is so good, is because of the support you get and the RMM community is listened to. If you see something that needs changed in the service/product, but a feature request in and it will more than likely get implemented.
What do you dislike about the product?
I am not sure that is the correct question but I would say the one concern I have is that NinjaOne stays humble to its roots as it grows and develops at a rapid pace.
What problems is the product solving and how is that benefiting you?
QuickConnect was a big thing that our company benefited from. Being able to have a customer go to a specific URL and it automatically show up in NinjaOne console with minimal steps for the end user. Control over patching was also a major benefit.
Unmatched Automation Flexibility for Software and OS Patching
What do you like best about the product?
I found that automating software and OS patches on the schedule I determine is the most helpful. There are so many options for automation that there's almost nothing the product can't do. I did a round of server patching this month and it was seamless in how easy it was to approve the patches & restart servers remotely.
What do you dislike about the product?
I wish all of the product suite came included. I'm not the biggest fan of the piece by piece feature sets. I'd be more persuaded to push more endpoints into the product if that were the case.
What problems is the product solving and how is that benefiting you?
We had an issue with another vendor not being able to patch a particular software. NinjaOne has solved this from the very beginning. Their support is also top notch. Their response time is spectacular and their information they provided for solutions is exactly what we've needed.
Reliable Monitoring and Support, but 3rd Party Patching Needs Improvement
What do you like best about the product?
We've been a Ninja customer for multiple years now. It's helped us proactively identify issues with our workstations and servers across the organization. Patching has become more consistent. Support is also very attentive. The company is also receptive to feature additions.
What do you dislike about the product?
Third party patching is hit or miss. Sometimes systems will go in a error state because a patch couldn't install.
What problems is the product solving and how is that benefiting you?
Ninja gives us visibility of our endpoints, servers, and network very easily.
Excellent Community-Driven Updates, But Patching Setup Needs Improvement for MSPs
What do you like best about the product?
Developers listen to community and update the product based on requests and user feedback. Roadmap is clear, concise and all inclusive.
What do you dislike about the product?
The patching being built into device and alert policies is painful for MSP's with a large number of clients/schedules. Alerting/conditions should be separate from patch/reboot policies.
What problems is the product solving and how is that benefiting you?
It provides the features listed above. RMM capabilities, easy remote access and remote management of systems, customized monitoring/alerting, patch and vulnerability management. We appreciate wrapping as much into a single solution as possible without it becoming cluttered or overbearing, and Ninja fills that role quite well.
Effortless to Use with a Great Layout and Regular Updates
What do you like best about the product?
Ease of use, great layout, constant updates.
What do you dislike about the product?
Nothing comes to mind. I was a previous labtech/connectwise client and Ninja is so much better it is ridiculous.
What problems is the product solving and how is that benefiting you?
Centralized management for onsite and offsite devices that span a couple states.
Convenient Tools, But Cloud Performance and Documentation Need Improvement
What do you like best about the product?
All the tools provided are very convenient.
What do you dislike about the product?
The cloud based tools are inconsistent and are slow, there is a lack of reporting for historical troubleshooting. Documentation has not been the easiest to find other than a paid class?
What problems is the product solving and how is that benefiting you?
Remote troubleshooting and bitlocker backups
User-Friendly Interface and Great Support, But Log Details Could Improve
What do you like best about the product?
I like the easy usability of NinjaOne. Everything is laid out pretty easy to understand. The documentation and support is also a huge plus.
What do you dislike about the product?
I find sometimes the logs collected aren't enough to diagnose an issue remotely.
What problems is the product solving and how is that benefiting you?
The most prevalent issues that are being resolved are updates and asset management. Patch management is very easy to set up and doesn't seem to have a ton of issues. We also like the ability to block updates we are not wanting to be pushed out.
Powerful, Full-Featured, and Exceptionally Organized
What do you like best about the product?
NinjaOne is powerful and full-featured, while keeping the interface organized. It includes tools for a wide variety of devices.
What do you dislike about the product?
I did not find anything to dislke about NinjaOne.
What problems is the product solving and how is that benefiting you?
NinjaOne keeps our servers patched and secure.
Dashboard Makes Everything Visible at a Glance
What do you like best about the product?
I like how the dashboard shows me everything at a glance.
What do you dislike about the product?
There is a learning curve to configure the portal and policies.
What problems is the product solving and how is that benefiting you?
I'm able to use NinjaRemote to access a client computer even if a client has LogMeIn installed, I was not able to do this with another RMM which used LMI as the primary remote support software.
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