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3,165 reviews
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Great Tool for our Small MSP Company
What do you like best about the product?
Fantastic company to work with. Support is very helpful, and pricing is great. We would recommend and enjoy working with their RMM tool.
What do you dislike about the product?
Some tools can be polished, and more options can be added for integration.
What problems is the product solving and how is that benefiting you?
Helping us support our clients efficiently by utilizing their RMM platform. EDR and remoting licensing is purchased trough them.
Great RMM with great scripting features
What do you like best about the product?
Its lightwieght and easy to deploy and has great scripting capabilities
What do you dislike about the product?
Support is off shored unfortunately and the UI is a little confusing at times .
What problems is the product solving and how is that benefiting you?
We required a lightweifght full features RMM to intergrate with HaloPSA and NinjaOne was the best at the time.
An upgrade over our previous RMM
What do you like best about the product?
Love the UX design and ease of use
Navigating through our customers environments is simple and fast
Navigating through our customers environments is simple and fast
What do you dislike about the product?
only con for me is that Slack integrated alerts for when servers go down is too large and could be a bit more simplified
What problems is the product solving and how is that benefiting you?
More reliable remote monitoring over our customers environments
Nice and easy RMM
What do you like best about the product?
Ease of use.. Not to mention that it WORKS.. Coming from Labtech to this has been a nice change! SCRIPTS RUN INSTANTLY!
What do you dislike about the product?
I dislike that we didn't start utilizing Ninja sooner
What problems is the product solving and how is that benefiting you?
Accurate reporting, easy to access information, easy to create and run scripts
NinjaOne/RMM review
What do you like best about the product?
Ease of use in the UI and adding of scripts.
What do you dislike about the product?
There really needs to be an added script task to allow for "rerun task hourly" rather than daily, weekly, monthly only. There's a number of tasks for installing software silently when laptops are off/asleep that we'd like to keep repushing the script.
What problems is the product solving and how is that benefiting you?
Simplicity of use for technicians and high profile users of client sites.
Great RMM Tool
What do you like best about the product?
Easy to use, good coverage of features and customer support has been good too.
What do you dislike about the product?
Have not encountered anything that I dislike about the service.
What problems is the product solving and how is that benefiting you?
Remote Access
Remote Deployment
Endpoint Management
Remote Deployment
Endpoint Management
NinjaOne: Effective and very customizable
What do you like best about the product?
I like how simple it is to use while still having a lot of built in features as well as the ability to add your own scripts.
What do you dislike about the product?
This may be solved by implementing a script however I noticed a few things.
The amount of time it takes for a device with the ninja client to appear online again after going offline. It doesnt always take a long time however sometimes I'm just sitting there hitting refresh after a machine reboots for it to show up in the Ninja portal as online. Another thing is being able to see the latency on a remote session so I know off the bat how fast the connection is. Now this final thing im not really sure what the solution would be however when remoting into a users machine who has a single wide monitor it can be difficult to see text. I noticed theres sometimes a way to force zoom with no scrolling but if there were a shortcut or option to zoom in and be able to scroll that would be helpful.
other than that everything about it is very easy to use and helpful.
The amount of time it takes for a device with the ninja client to appear online again after going offline. It doesnt always take a long time however sometimes I'm just sitting there hitting refresh after a machine reboots for it to show up in the Ninja portal as online. Another thing is being able to see the latency on a remote session so I know off the bat how fast the connection is. Now this final thing im not really sure what the solution would be however when remoting into a users machine who has a single wide monitor it can be difficult to see text. I noticed theres sometimes a way to force zoom with no scrolling but if there were a shortcut or option to zoom in and be able to scroll that would be helpful.
other than that everything about it is very easy to use and helpful.
What problems is the product solving and how is that benefiting you?
It allows me to view alot of information about a machine while also being able to assist users in real time.
Provides all-in-one flexibility and management with minimal issues.
What do you like best about the product?
-Flexibility
-Good UI design and easy navigation
-Fast, efficient customer support and response
-Good amount of features for endpoint management
-Easy to install on a new endpoint
-Ease of script implementation
-Good UI design and easy navigation
-Fast, efficient customer support and response
-Good amount of features for endpoint management
-Easy to install on a new endpoint
-Ease of script implementation
What do you dislike about the product?
-Occassional small bugs
-Hoping for more features for the ticketing system, specially the SysTray.
-Hoping for more features for the ticketing system, specially the SysTray.
What problems is the product solving and how is that benefiting you?
Provides an all in one easy solution for managing endpoints remotely, speeds up business processes such as patching, maintenance and ticket handling.
Ninja
What do you like best about the product?
Excellent customer support and easy to use. The features are superb and are constantly being expanded and developed. The system is also easy to integrate, implement and operate. We use the system most days
What do you dislike about the product?
No negatives as of yet. Sometimes some of the features are hard to set up but support is fast
What problems is the product solving and how is that benefiting you?
Being able to see issues and resolve remotelly, also to push out updates
agile tool for monitoring and patching
What do you like best about the product?
The basic use is easy to learn. The implementation is very fast. Very comprehensive device filtering and good integration with custom scripts. Support in Spanish.
What do you dislike about the product?
some details need to be polished or improved, such as software deployment, remote control of devices, etc.
What problems is the product solving and how is that benefiting you?
RMM, patch management
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