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3,165 reviews
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Solved the headache of too many tools
What do you like best about the product?
Freedom to customize the organization, and the community features to continue learning more.
What do you dislike about the product?
Configuring exceptions to standard rules can be hard to understand. Single device exceptions are unclear as well.
What problems is the product solving and how is that benefiting you?
Remotely supporting and maintaining end user workstations across locations
NinjaOne is simple and powerful
What do you like best about the product?
NinjaOne is simple and powerful. Easy to manage our endpoints through a single dashboard. Love the integration withour SentinelOne endpoint security software. Implementation was quick. We were up and running within a few days.
What do you dislike about the product?
Patch management could be a bit more robust. I think the options to granularly allow/block patches is rather clunky.
What problems is the product solving and how is that benefiting you?
Allow endpoint management through a single dashboard.
Amazing RMM
What do you like best about the product?
ease of use, price, feature set is impressive and continuing to expand
What do you dislike about the product?
patching seems inconsistent, but that has more to do with the challenges of remotely patching and rebooting windows without avoiding disruption
What problems is the product solving and how is that benefiting you?
NinjaOne is used for our remote management for our laptops. it's great to use, works exactly as you'd expect, and has never caused a single issue that impacted the business
TeamLogic IT Elgin NinjaOne Review
What do you like best about the product?
We like the ease of deployment to get clients onboarded. We also like the ability to deploy third-party software through the Ninja agent, it make onboarding easier. We also like the ability to manage network devices like firewalls, switches and routers via the ninja console.
What do you dislike about the product?
When it comes to deploying third-party software we would like to be able to designate it to run on specific devices or specific groups of devices without it haveing to be run on the entire organization, this would make adding devices to an organization that we've already onboarded much easier.
What problems is the product solving and how is that benefiting you?
Ninja enables us to work more remotely without having to travel to a clients site as often, this saves the client an expense and it free's up more time for my technicians to be able to provide service to multiple clients at once.
NinjaOne Experience
What do you like best about the product?
The support and setup were very easy and helpful. It has solved a lot of our issues that we have had in our environment.
What do you dislike about the product?
Wish it would be able to support Mac's better. I feel like it lacks a bit in that sense.
What problems is the product solving and how is that benefiting you?
We now have a patching solution that works with our PC's. They were not receiving updates until now.
Extremely valuable, I only wish I had tried it sooner
What do you like best about the product?
I've compared a few RMM/MDM suites, I've found the Ninja products perform best, and the vendor and commnity support is top-notch. I get fast responses from Ninja reps, support (not that it's generally needed as it's a just-works product mainly), and the commuity on their forum and Discord is excellent. Particularily the script sharing.
What do you dislike about the product?
There were recent issues with patching, but the company has really stepped up and addressed it in a serious and timely manner.
What problems is the product solving and how is that benefiting you?
monitoring of hundreds of desktops and servers, integration of a serious EDR platform, showing us all insight we need on our environment in one clean dashboard.
Easy to Use
What do you like best about the product?
Patch Management, remote support. Implementation was easy.
What do you dislike about the product?
MDM can be better. Not all functions of the iOS policies work but was told it would be fixed or implemented in the near future.
What problems is the product solving and how is that benefiting you?
Patch managment, remote support.
Quality Product & An Excellent Community
What do you like best about the product?
Moving to NinjaOne was from our old RMM was an easy but exciting experience. The product is simple to use, well documented, and the NinjaOne Discord is brimming with the brilliant and helpful folks. I think the best thing about NinjaOne is the passionate community surrounding it. When our team encountered a few challenges during deployment people in their Discord were practically tripping over eachother to help us. The tool itself offers the flexibility we need to manage things our way without compromises. Our team loves the scripting engine in NinjaOne and how it accepts multiple languages, as well as the integration with other tools such as ScreenConnect and CIPP.
What do you dislike about the product?
The product is still a bit young compared to more seasoned offerings. There are some niceties that have not yet been developed and occasional bugs, but nothing unacceptable. Truly not much to complain about with this product.
What problems is the product solving and how is that benefiting you?
NinjaOne functions as our primary RMM. It monitors for specific conditions and executes automations to remediate them, and generates tickets in our PSA if technician intervention is needed.
It allows us to patch systems, deploy software, and conduct general fleet management with or without an MDM in-place.
It allows us to patch systems, deploy software, and conduct general fleet management with or without an MDM in-place.
Software that works!
What do you like best about the product?
The Ninja UI is very easy to use and performs very well. Customer support is excellent. It actually does do everything it says it does. Features are well refined.
What do you dislike about the product?
For pro-active monitoring Ninja really falls short. Whilst it is very capable in terms of monitoring and automation, it is up to the MSP to create these automations. There are some templates, but competing products are far more comprehensive in their checks out the box. Implementation is very time consuming.
What problems is the product solving and how is that benefiting you?
The RMM dashboard is very responsive and easy to use.
The most user friendly RMM for MSPs
What do you like best about the product?
NinjaOne is the most user friendly RMM I've seen. As a leader of the Managed Services practice at an integrator - I was done with the overly complex, terrble product support, and Windows 1999 look of our former (at some point highly touted) RMM tool. My team spent more time trying to make it function, than getting any value from it. I evaluated several and ultimately landed on Ninja because of all the pros: best GUI and easiest to navigate. Easy to configure. Easy to onboard a customer. Constant updates and development of improved or new features. Possitive experiences with support. My team continues to find usuful features that help us add value to our Managed Services and each time, exclaim how simple it was. Easy, efficient, and functional!
What do you dislike about the product?
I wish known issues were published as they are known in the Dojo. That would be most helpful to navigate around bugs, we know they happen from time to time. Presently known issues are only displayed when a new release or hotfix goes out. Ninja is very transparent about their roadmap and features, so this seems natural to add.
What problems is the product solving and how is that benefiting you?
Reliable patching. Functional out of the box scripting and automation that actually works. Conditions allow my team to generate tickets on several items that make us so much more proactive and avoid incidents. Overall, Ninja is making my team MORE efficent, meaning my exisiting staff can support more customers than before.
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