External reviews
3,165 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great All-in-one Service Desk Tool for Orgs of All Sizes
What do you like best about the product?
The most helpful thing about NinjaOne so far has been workstation monitoring and maintenence. NinjaOne has made it very easy to locate particular workstations and view detailed information about them. Their remote tooling has resulted in a great reduction of time techs need to spend on a user's desktop. This means techs can often resolve issues while the user remains working.
What do you dislike about the product?
I wish I could group/tag things at a slightly more granular level rather than the default Location and Organization.
What problems is the product solving and how is that benefiting you?
It solves the remote support problem as a number of our users are work from home, hybrid, or remote and having a remote support platform that just works without any hassle has been a game changer.
Workstation onboarding, offboarding, and updating is now a breeze.
Workstation onboarding, offboarding, and updating is now a breeze.
Cost efficient and impressive feature updates last year
What do you like best about the product?
I've been using Ninja w/ Splashtop integration for almost 4 years now, and it's been a pleasure. The script automation has always come in clutch for me when I've needed it. The remote powershell/cmd feature is incredibly helpful to not have to disrupt the end user. I streamline Windows updates through Ninja as well.
What do you dislike about the product?
The main problem I have though is the installer not being able to upgrade or modify an existing installation... if you want to turn on the "Uninstall Prevention" option, you need a script to uninstall. Windows updates can be a bit of a struggle, but I don't think it's actually Ninja's fault... they're always a struggle.
What problems is the product solving and how is that benefiting you?
Provides a basic asset management solution, and easy remote support. These are two things an IT department cannot exist without.
Great Single pane product
What do you like best about the product?
I like the fact that the software is easy to use. It is also easy to add devices to the app. I like that they are adding features. I use this everyday all day. I like the fact that you can intergrate other apps to NinjaOne so that you have a single pane of glass to access everything you need.
What do you dislike about the product?
Sometimes getting help with an issue can take a long time. Also searching through the knowledge base can be cumbersome
What problems is the product solving and how is that benefiting you?
I can manage all my devices in one location. I don't have to have seperate portals to have to go in order to do my job
Great all-around RMM
What do you like best about the product?
Easy of use, automations, product development speed, 3rd party patching, reporting capabilities.
What do you dislike about the product?
Would like the ability to set multiple patch maintenance windows for servers without having to create a bunch of new policies.
What problems is the product solving and how is that benefiting you?
Cosolidating all remote support capabilies into 1 platform. Allows our IT support staff to resolve issues quicker with the built-in automations and data.
User Friendly software for remote management
What do you like best about the product?
Pros: I can easilytroublshoot and fix production issues from my desk without traversing a large warehouse with team viewer. The dashboard makes reveiwing issues a breeze! Being able to incorperate third party like Sentinel one is also a bonus to any existing services. Customer service has been very helpful with any issues we had getting everything setup. I useNinja One everday for troubleshooting even the smallest issues.
What do you dislike about the product?
Cons: More options for intergration would be helpful.
What problems is the product solving and how is that benefiting you?
Ninja One helps with patch managment and saving time fixing network issues
Easy to use and effective.
What do you like best about the product?
I was searching for an MDM for all my Windos machines that could easily apply windows updates, 3rd party updates, scripts and allow for remote access to the machine. I also did not want something too complicated that requires days of training to grasp. I have found all of that in NinjaOne.
What do you dislike about the product?
I wish they had a few more 3rd party package available. I still use an ancillar product to check for vulnerabilites that is not part of the NinjaOne product.
What problems is the product solving and how is that benefiting you?
I did not have an MDM for all my windows endpoints and servers that offered me all the features I needed in one package and was easy to use. That is what NinjaOne provided for me.
A really good tool.
What do you like best about the product?
Ease of Implementation, Customer Support, Features
What do you dislike about the product?
Pushing out software to multiple machines could be easier
What problems is the product solving and how is that benefiting you?
Managing endpoints
Useful tool
What do you like best about the product?
On our environment NinjaOne has been helpful to manage multiple systems remotely, push patches and keep track of ticketing, support has always been quick to reply with helpful information, this is a system that is used on a daily basis and has been easy to implement and manage.
What do you dislike about the product?
At times computers cannot be reached remotely and this requires manual intervention, although it is a feature that is in the works, there is no way to create a quick session to join or support a system that is not manually joined.
What problems is the product solving and how is that benefiting you?
Keeping track of requests, managing remote systems, patch management is what get used most on our side and helps when there are many remote locations to manage.
Tons of features some cleanup still needed
What do you like best about the product?
This Tool provides us with a number of services under one roof.
- OS and Third Party patching
- Remote access tool
- Software management
- Scripting
- Status Monitoring
- Inventory
We were able to save a large amount of money on moving to one tool from a number of others. Besides the savings we are seeing we also have an easy time moving around the tool and making use of the different features. Most of the features are quick to learn and if necessary Ninja provides a large amount of documentation around each one.
Its very quick to implement and has a low resource agent that runs on each endpoint with little to no impact on any end user's daily tasks. We have not received a single issue/ticket that could be related to the NinjaOne agent.
NinjaOne often updates their tool with new and improved feature updates. We see new additions to the tool very often and the already existing features recieve the necessary improvements very quickly.
Customer support is responsive and friendly usually resolving issues or passing to the next level as soon as possible. They also do not lose track of the requests and generally keep an update on the ticket daily.
- OS and Third Party patching
- Remote access tool
- Software management
- Scripting
- Status Monitoring
- Inventory
We were able to save a large amount of money on moving to one tool from a number of others. Besides the savings we are seeing we also have an easy time moving around the tool and making use of the different features. Most of the features are quick to learn and if necessary Ninja provides a large amount of documentation around each one.
Its very quick to implement and has a low resource agent that runs on each endpoint with little to no impact on any end user's daily tasks. We have not received a single issue/ticket that could be related to the NinjaOne agent.
NinjaOne often updates their tool with new and improved feature updates. We see new additions to the tool very often and the already existing features recieve the necessary improvements very quickly.
Customer support is responsive and friendly usually resolving issues or passing to the next level as soon as possible. They also do not lose track of the requests and generally keep an update on the ticket daily.
What do you dislike about the product?
New features coming into the tool sometimes feel like they are first or second draft and often need to be updated in one or more future updates down the road. While this is frustrating in some cases the updates usually come quickly and often include the improvements needed to make it user friendly or add some of the expected abilities around the feature.
There are some necessary abilities missing from the OS Patching feature, such as automated approvals on certain days/weeks of the month as well as better reporting. That being said these are on the roadmap for release and should be seen soon.
There are some necessary abilities missing from the OS Patching feature, such as automated approvals on certain days/weeks of the month as well as better reporting. That being said these are on the roadmap for release and should be seen soon.
What problems is the product solving and how is that benefiting you?
They resolve the Multiple tools to cover issue, 1 roof for multiple functions helps greatly in monitoring and resolving issues.
Great expereince
What do you like best about the product?
It has been great being able to remotely connect to devices and monitor devices. Super easy to load onto new devices and we use it every day.
What do you dislike about the product?
We did have an issue where the Reboot timing for Patch Updates was set to 2 hours, but had been prompting everyone every 5 minutes after this latest update (Sometime around the end of January). We've gotten it disabled for now and are testing that portion on a test computer.
What problems is the product solving and how is that benefiting you?
Being able to assist remotely and to monitor devices and alert us to narrow down which areas need attention.
showing 761 - 770