Core Functions Work Seamlessly
What do you like best about the product?
The RMM tool in NinjaOne works great, this is what it was built for and it delivers. It's easy to implement, easy to use, and easy to master.
What do you dislike about the product?
It's nice to add features, but those features don't seem fully developed. It'd be better in my opinion to stick to your bread and butter and focus on making that the best RMM platform on the market rather than add stuff like a very basic ticketing system.
What problems is the product solving and how is that benefiting you?
NinjaOne is a great RMM tool, endpoint management is simple and efficient.
Goog support, SLA system allows to check the performance and good documentation
What is our primary use case?
The main use was for the ticketing system. Users create tickets, and they are generated. We assign the tickets. There is an SLA system.
Every kind of issue raised by the user is generated on NinjaOne, and we assign it to the IT person. There is an SLA system, a time-based system, and a ticketing system.
What is most valuable?
The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached. The main thing is that the IT person can manage things within the time before the SLA is breached. I like this kind of feature. Sensu doesn't have an SLA feature.
The main thing is that NinjaOne provides the best documentation, and Ninja support is the best. They are cooperative. So that's why deployment and integration with other tools are easy to understand for level two support engineers and up.
What needs improvement?
NinjaOne didn't have a lot of issues, but a few things. Like, I used and I experienced that there was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point. The first one is the delay issue.
The second thing is that there is no reporting system. As an IT person, there is no exact reporting system that we can generate ourselves. This feature should be free because now I use Sensu and I can generate all my reports: what I am doing, what I understand, how many things I resolved, and how many tickets I resolved.
Multiple times I contacted Ninja support, and I discussed multiple things, like the delay.
For how long have I used the solution?
I used it for 15 to 16 months in my previous company.
What do I think about the stability of the solution?
There are some breakdowns sometimes. It's like every kind of software; some breakdowns happen. The main point is the delay, that's the main point. Other than that, it's not a breakdown.
Sometimes, every kind of software goes down. These kinds of things happen in technology.
What do I think about the scalability of the solution?
I am able to add users if I want. In my previous company, different teams used it, including the migration team, server team, VM team, support team, and so on. So, there were like 400 plus users.
Which solution did I use previously and why did I switch?
For one year, I used Atera for everything. But in 2022, my company moved to NinjaOne RMM. Now, I've switched to a different company, and we are using Sensu. So, I used Atera for one year as a team lead.
How was the initial setup?
The deployment doesn't take a lot of time. It's easy to install and easy to understand the deployment and installation.
The good thing is there's an option in NinjaOne where we just click and go to the Ninja documentation, and we can follow the documentation and deploy. I deployed some servers in NinjaOne using this setup.
What other advice do I have?
For first-time users, there are a lot of things on the platform, and we need to understand them before we can edit. According to my experience, NinjaOne is best for ticketing systems.
The only point I highlighted is the delay in IT support, response time and delay are most critical. Other than that, it's easy to onboard.
It is somewhat easy to learn. There is an option where we can just click and go to the NinjaOne knowledge desk. There, you can find everything: how to install, how to use, how to assign things, and how to deploy on machines. So, I'm sure NinjaOne is easy to understand for first-time users. It's not complicated.
Overall, I would rate the solution an eight out of ten.
Entry level Noob Review
What do you like best about the product?
It is intuitive use starting out. Was able to usethe remote access features right away. The team I am on uses this app daily.
What do you dislike about the product?
With the number of remotes that our company has it can sometimes be difficult to sort and filter for the specific machine we need to log into.
What problems is the product solving and how is that benefiting you?
Difficult to say as I am just starting out but I would say that the umbrella of services available under Ninja One is helping with our overall app usage and involvement making it a one stop shop for remote support.
ninja
What do you like best about the product?
easy to use when deploying patches. Works great most of the time.
What do you dislike about the product?
Not able to uninstall a patch or program when it says uninstall. Have to directly connect to maching and uninstall the program. Not always able to install patches. sometimes it says install but fails for any number of reasons. Even if i manually try to install a patch it still shows fail.
What problems is the product solving and how is that benefiting you?
getting patches to install first time.
Follow up takes a day or 2 to get back to us. Not a timely response.
A comprehensive solution for all remote desktop needs
What do you like best about the product?
NinjaOne offers a variety of tools for remote desktop services, allowing for easy changes without interrupting the user. The ability to write scripts in CMD or PowerShell, along with a library of scripts created by Ninja, can be implemented on a computer instantaneously. You can access the file explorer and task manager from the available windows and quickly identify in-depth problems such as memory leaks. It's easy to learn, with much of it displayed on your dashboard. The customer support is excellent, offering one-to-one sessions and the usual technical support. As a frequent user of all the features, there are rarely any issues.
What do you dislike about the product?
The term "needs attention" is used as an umbrella term for all issues, making it difficult to understand the specific problems at first glance. Some features, such as the script library, can be hard to find for first-time users.
What problems is the product solving and how is that benefiting you?
The ability to remotley help users that require assistance, while being able to monitor and manaNinjaOne allows you to remotely help users who require assistance while being able to monitor and manage user systems effectively
A great tool for endpoint management!
What do you like best about the product?
I use NinjaOne every day. I find it more useful than any other tool that I have used in my IT career. NinjaOne. It is simple to implement and integrates with our security software, allowing it to notify my team of security issues. There are many other integrations with other security software and ticketing systems, which are listed on their site.
NinjaOne continues to add more features every few months. The last version introduced custom payloads for Apple MDM, which makes single-app configurations possible and also helps with installing apps that require specific configurations for setup.
Device tags are now available. I can now create tags and apply them to specific devices that will work with automation and device deployment. Unmanaged devices can now be tracked within NinjaOne, such as printers, headsets, phones, and other higher-cost devices, which makes reporting and audits much easier.
What do you dislike about the product?
I would like to see emails that are formatted in a more legible/readable layout. A lot of notifications are now harder to read and have become a blob of info that makes it hard to find specific information quickly and easily. An example of this is Active Directory notifications. They show as a paragraph of information, and it's very difficult to sort everything out.
What problems is the product solving and how is that benefiting you?
Running scripts remotely has helped push multiple devices at once. A remote command prompt makes it easy to run some commands without the users being aware. I enjoy having a simple file manager on individual devices to view, upload, or download files. The ability to look at the overview of a device and see all the resources being utilized like having a task manager (performance tab) open. I am up to date on the device with the activity log showing useful information about users logging in and out, reboots, network adapters, scripts being run, and whether they were completed with success or failure.
NinjaOne has enhanced our patching strategy
What do you like best about the product?
The intuitive UI has been very impressive, along with all the integration it has (Crowdstrike)
What do you dislike about the product?
Currently it does not do vulnerability scanning.
What problems is the product solving and how is that benefiting you?
The ability to automate patching and enrolling devices via Jamf/Intune
Great product that is being made even better
What do you like best about the product?
Not to long ago we switched over to NinjaOne from our previous RMM. I will say you know a company is good when they let you have 4 weeks with a demo. There is nothing more refreshing than having the ability to really use a product for a span of time and really have time to see what the product has to offer. Ninja is easy to use with out overly populated UIs. We had most of our fleet in NinjaOne in a span of a few days. The customer support has been great .
What do you dislike about the product?
I am not 100% sold on their remote software but I will say they integrate with a number of remote solutions so I don't have to use their solution if I don't want too.
What problems is the product solving and how is that benefiting you?
We had and RMM in place before we switched over to NinjaOne. We were gettinging annoy with seeing how many product NinajOne integrates with when ours wasn't. Also NinjaOnes patching is top teair at the moment.
Responsive. Amazing UI.
What do you like best about the product?
Much faster and responsive than ManageEngine. Clean looking.
What do you dislike about the product?
using it with MAC. Sometimes Ninja needs to be reinsatalled. Sometimes needs to restart Ninja services.
What problems is the product solving and how is that benefiting you?
Its just faster and looks better then other RMM.
Pretty straight forward to use and is quite powerful for what we need in an RMM solution
What do you like best about the product?
- Easy to use
- Powerful features
- I like the fact that we can onboard server hosts
What do you dislike about the product?
On occasions we have found that there can be issues using the remote connection
What problems is the product solving and how is that benefiting you?
Remote device manegment and third-party software patching
