External reviews
3,165 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Intuitive and Easy to Use—A Pleasure to Work With
What do you like best about the product?
Very intuitive and easy to use. Features are excellent for what we need.
What do you dislike about the product?
A dashboard could be set up better with defaults or pull up the most recent client worked on
What problems is the product solving and how is that benefiting you?
Monitoring and remote management for my clients and points and servers. Currently looking at the back up and ticketing.
NinjaOne is an excellent management solution for any business
What do you like best about the product?
NinjaOne is very easy to use with a UI that is informative without being excessive it simply gives you the information which is important.
We have implemented it into our product seemlessly without issue. We have over 600 devices, which will greatly benefit from the automation's and scripts NinjaOne has to offer.
The team at NinjaOne are also great, fast to respond and always helpful. Personally I like the Dojo and Discord group as it is a place for like minded people to ge the most out of this product.
We have implemented it into our product seemlessly without issue. We have over 600 devices, which will greatly benefit from the automation's and scripts NinjaOne has to offer.
The team at NinjaOne are also great, fast to respond and always helpful. Personally I like the Dojo and Discord group as it is a place for like minded people to ge the most out of this product.
What do you dislike about the product?
When making remote connections of the connection is not made successfully the error logged does not give enough information, I would love NinjaOne to add extra information on these logs so we can better understand the cause.
What problems is the product solving and how is that benefiting you?
We have a large global estate and NinjaOne is helping us manage these machines regardless of location as it allows us 24/7 access to these devices to ensure they are operating correctly and apply patches as and when needed.
Easy Setup with Strong Capabilities for automated patching, reporting, and management
What do you like best about the product?
With some time in the platform, NinjaOne is very powerful for an RMM. When I started using the platform/tools, I was able to start working and configuring the system and endpoints fairly quickly and easily. As I began to use the platforms increasing integrations and capabilities, in many cases able to figure things out by clicking through the options. But even when you're stuck, the documentation is top-notch -- and linked directly from the page you're on! For even more difficult or custom problems, the ease of setting up a one-on-one call with the NinjaOne engineers is amazing. I have used all of their resources on many capabilities to ensure we are offering our customers with the best service.
What do you dislike about the product?
The expectation of full control with macOS endpoints is pretty limited without the MDM being configured. NineOne does provide many scripts built into the platform that help with a lot of the management of patching of third-party software (limited catalog compared to Windows endpoints). As long as the end-user or system administrator (depending on organization's setup) must approve various system requirements as expected with all macOS systems requiring the deep system control required.
The good new is that NinjaOne has the ability to connect an ABM account to NinjaOne to configure NinjaOne as both an RMM and MDM -- significantly increasing its ability to manage macOS endpoints.
The good new is that NinjaOne has the ability to connect an ABM account to NinjaOne to configure NinjaOne as both an RMM and MDM -- significantly increasing its ability to manage macOS endpoints.
What problems is the product solving and how is that benefiting you?
Automated Patch Management is the #1 benefit. This capability is an "easy win" for us and our customers, creating very specific patching schedules per customer, location, or even device. We use NinjaRemote (foreground and background mode) secondly, which also reduced the attack surface since we no longer needed to additionally install other Remote Desktop access software tools.
Impressive Device Management, Minor Remote Tool Issues
What do you like best about the product?
I recently began using Ninja after previously working with SCCM at my last job. I am genuinely impressed by Ninja's range of features and its strong device management capabilities. Overall, my experience with Ninja has been very positive, with only a few minor criticisms.
What do you dislike about the product?
The only major criticisms I have about Ninja is its native remoting tool. While most use cases the ninja remoting tool works great I have run into some issue where the tool refuses to connect and just remains in the "connecting" screen
What problems is the product solving and how is that benefiting you?
The ease of use of Ninja and the number of features it provides to manage devices. With its customizable tools and scrips we can automate work and save tons of time
Easy Communication and Multi-Product Access, but Slow Falcon CrowdStrike Issue Resolution
What do you like best about the product?
The ease of communicating to my sales rep.
More than one product in the same place, and ease of use
More than one product in the same place, and ease of use
What do you dislike about the product?
The time it takes to resolve Falcon CrowdStrike related issues.
What problems is the product solving and how is that benefiting you?
end point management
Solid and User Friendly.
What do you like best about the product?
NinjaOne is a solid, user-friendly IT management platform that makes monitoring and maintenance straightforward. The interface is clean and intuitive, so you don’t waste time hunting for features. It’s reliable, efficient, and easy to train new users on—perfect for teams that want powerful tools without unnecessary complexity.
What do you dislike about the product?
Nothing to dislike—NinjaOne nails it all.
What problems is the product solving and how is that benefiting you?
Remote Access to computers.
Comprehensive IT Solution with Stellar Support, Minor Setup Hurdles
What do you like best about the product?
One of the best all in one locations to allow for almost all IT related support aspects. Knowlege base, ticketing system, backups, antivirus integration/reporting, remote connection tools, integration with many 3rd party solutions as well as SSO, SCIM integration for easier login/user creation.
Not to mention ongoing customer support via discord, email and 30/60 scheduled appointments with support engineers included.
One of the best all around tools an IT department can have/utilize that won't break the bank.
Not to mention ongoing customer support via discord, email and 30/60 scheduled appointments with support engineers included.
One of the best all around tools an IT department can have/utilize that won't break the bank.
What do you dislike about the product?
The system can be a little daunting at first to implement depending on features purchased however worth the investment. The worst complaint I have really is a double edge sword. It is frusrtating to have setup an option/feature or created a process to have them occasionally break with updates. This however is par for the course with any software system these days but does add a bit of frustration. Luckily support at NinjaOne are always on the case rather quickly and can either provide fix/workaround or submit bug/feature request for issues.
What problems is the product solving and how is that benefiting you?
What problem aren't they helping to solve?
There is only one space that I know of we could use that we are not using NinjaOne for and that is SIEM, however it is offered by SentinelOne antivirus which is integrated with NinjaOne if desired.
Helpdesk ticketing - from creation to daily working of tickets. A very workable helpdesk ticket system that is improving all the time led by user/customer feedback.
Backups - Recently added feature to allow for backup of servers both onsite and cloud based.
Remote tools - ability to connect remotely to computers to assist users via shared screen, secondary backend login to not interrupt user, powershell or command prompt sessions as either the user or system, and file interaction to upload/download to machines.
Patching - ability to scan all endpoints to report back vulnerabilities and approve/reject for install
Automation - library of premade scripts that can be utilized as well as ability to create your own custom scripts to accomplish ALMOST ANYTHING using batch, javascript,powershell, shellscript or vbscript.
There is only one space that I know of we could use that we are not using NinjaOne for and that is SIEM, however it is offered by SentinelOne antivirus which is integrated with NinjaOne if desired.
Helpdesk ticketing - from creation to daily working of tickets. A very workable helpdesk ticket system that is improving all the time led by user/customer feedback.
Backups - Recently added feature to allow for backup of servers both onsite and cloud based.
Remote tools - ability to connect remotely to computers to assist users via shared screen, secondary backend login to not interrupt user, powershell or command prompt sessions as either the user or system, and file interaction to upload/download to machines.
Patching - ability to scan all endpoints to report back vulnerabilities and approve/reject for install
Automation - library of premade scripts that can be utilized as well as ability to create your own custom scripts to accomplish ALMOST ANYTHING using batch, javascript,powershell, shellscript or vbscript.
Powerful Remote Support with Easy Automation, But UI Feels Overwhelming
What do you like best about the product?
Its ease of use when managing user computers. It is very helpful in running powershell automation to configure user systems. It also has all the needed tools to help users in a remote support environment as well.
What do you dislike about the product?
The ui can be a bit busy at times. There are a million little menus to dig though.
What problems is the product solving and how is that benefiting you?
Remote support and endpoint management and configuration in a single location. In particular the remote support feature is one of the best ones that I have used. Being able to reliably connect to a remote user on a bad connection has been a lifesaver at times. Even if a full ninja remote session cannot be established the remote powershell terminal is normally more than enough.
Effortless IT Management with Ninja, Minor Remote Access Frustrations
What do you like best about the product?
Ninja makes it very easy to manage and streamline our IT tasks. It was super easy to implement with the one click installer, and it plays well with all of our other software. We are constantly using Ninja to solve real-time problems every day. Customer support and Sales team are always ready and willing to help our team.
What do you dislike about the product?
We do not have a lot of issues with Ninja. If I had to mention a few, I do not like that security enabled dialog boxes cannot be viewed when remoting into Cloud PC's. This can be frustrating if we are trying to do work on one of our overseas users' PCs.
What problems is the product solving and how is that benefiting you?
Ninja is allowing us to seamlessly manage our endpoint devices. This allows users to remote in from home, negating the need for laptops or other devices.
World-Class Speed and Management
What do you like best about the product?
The reactivity of the NinjaRMM platform and speed of actions such as automations and remote connectivity is world class - everything runs in real time and is easy to use. It is seamless to implement with a simple silent agent installation, and customer support is responsive when issues arise. Ninja also easily integrates with other platforms such as ticketing systems and documentation platforms. Ninja is used throughout the day constantly by our team to support our customers.
What do you dislike about the product?
Ninja patching can be hit and miss with patch application and detection, and sometimes hangs for a long time before anything happens on devices. NinjaRemote can also have issues connecting sometimes when other platforms remote access platforms connect fine, and the inbuilt credential manager has issues elevating remote device sessions.
What problems is the product solving and how is that benefiting you?
The mass management and support of MSP customer devices.
showing 61 - 70