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Great all-in-one!
What do you like best about the product?
Clean interface, easy installer, lots of intergrations, customer support is great.
What do you dislike about the product?
Pricing
Failed Patches
Backups could use work.
Failed Patches
Backups could use work.
What problems is the product solving and how is that benefiting you?
An all in one solution, dont need multiple!
excellent company to work with
What do you like best about the product?
The best thing about NinjaOne is its intuitive interface and powerful automation capabilities, which streamline IT management and save time. The remote monitoring and management (RMM) features are especially useful for maintaining efficiency across endpoints.
What do you dislike about the product?
While NinjaOne is a powerful RMM tool, some users report disliking:
Complex UI: The interface can feel cluttered and overwhelming for new users.
Limited reporting: Custom reporting options are sometimes restrictive.
Pricing: Costs can add up quickly for smaller teams.
Learning curve: Advanced features require significant training to master.
These drawbacks vary based on user needs and experience levels.
Complex UI: The interface can feel cluttered and overwhelming for new users.
Limited reporting: Custom reporting options are sometimes restrictive.
Pricing: Costs can add up quickly for smaller teams.
Learning curve: Advanced features require significant training to master.
These drawbacks vary based on user needs and experience levels.
What problems is the product solving and how is that benefiting you?
NinjaOne solves IT management challenges by offering a unified platform for endpoint monitoring, patch management, and remote access. This benefits me by streamlining IT operations, improving efficiency, and reducing manual tasks—allowing me to focus on strategic initiatives rather than routine maintenance.
Works for Us
What do you like best about the product?
The remote connectivity and device details are very helpful for our team.
What do you dislike about the product?
Scripting and automation deployment could be less cumbersome.
What problems is the product solving and how is that benefiting you?
Patching is the big item Ninja One solves for us.
Was great in the beginning but has since been lacking in innovation and support.
What do you like best about the product?
Easy navigation, very nice dashboards and clean appearance
What do you dislike about the product?
Integration, automation and scripting. I expected this to get better but seems to have stagnated.
What problems is the product solving and how is that benefiting you?
It is a clean, easy to learn RMM. This helps by letting my techs spend time assisting clients instead of hours learning the tool.
My Experience with Using NinjaOne
What do you like best about the product?
The ability to push out mass deployments of software to devices.
What do you dislike about the product?
Having to wait for a support engineer to assist by scheduling a Zoom call. I would like to be able to access support more efficiently.
What problems is the product solving and how is that benefiting you?
Hardware and OS Software patches & Updates
Solid product for small/medium businesses or MSPs
What do you like best about the product?
Ninja is easy to use/navigate and featureful
What do you dislike about the product?
takes a little too long for agent check-in
What problems is the product solving and how is that benefiting you?
centralized remote management and administration of a workforce that is completely remote
Excellent application but still needs a lot of development
What do you like best about the product?
the well-designed environment, the immediacy of the remote tools and the information we receive about the devices
What do you dislike about the product?
the delay in the implementation of requests for development
What problems is the product solving and how is that benefiting you?
management of all devices and remote access, user request management system
NinjaOne was a fun experience
What do you like best about the product?
I like that they have a wide variety of subjects, and you can learn a lot. It was easy to use and navigate.
What do you dislike about the product?
I dislike how complex some of the subjects are. It made them difficult to keep up with.
What problems is the product solving and how is that benefiting you?
NinjaOne is solving the problem of people not having access to a nice course that doesn't cost a million dollars. They also solve the problem of someone not having a tool to manage devices.
Good enough RMM but insufficient MDM software
What do you like best about the product?
its remote application and overview of devices
What do you dislike about the product?
insufficient MDM function and control to devices
What problems is the product solving and how is that benefiting you?
connect remotely to different devices accross the state
I've been using NinjaOne for the past 3 months. Some of the features work really well.
What do you like best about the product?
The RMM features, such as on-deamnd patching, pushing scripts remotely.
What do you dislike about the product?
The ticketing aspect requires more features. Such as a knowledge base, related tickets.
All tickets are defaulted to being Problems. However, based on the ITIL definitions, all base issues should be Incidents, with problems being larger scale incidents affecting multiple people/devices.
All tickets are defaulted to being Problems. However, based on the ITIL definitions, all base issues should be Incidents, with problems being larger scale incidents affecting multiple people/devices.
What problems is the product solving and how is that benefiting you?
Ninja solves the issue with having to manage devices and patching in separate places. Having all of the required features, such as thir party patching, OS patching, remote support, on-demand patching, all in one place really helps narrow down additional uneccessary subcriptions & accounts with other vendors.
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