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Excellent Community-Driven Updates, But Patching Setup Needs Improvement for MSPs
What do you like best about the product?
Developers listen to community and update the product based on requests and user feedback. Roadmap is clear, concise and all inclusive.
What do you dislike about the product?
The patching being built into device and alert policies is painful for MSP's with a large number of clients/schedules. Alerting/conditions should be separate from patch/reboot policies.
What problems is the product solving and how is that benefiting you?
It provides the features listed above. RMM capabilities, easy remote access and remote management of systems, customized monitoring/alerting, patch and vulnerability management. We appreciate wrapping as much into a single solution as possible without it becoming cluttered or overbearing, and Ninja fills that role quite well.
Convenient Tools, But Cloud Performance and Documentation Need Improvement
What do you like best about the product?
All the tools provided are very convenient.
What do you dislike about the product?
The cloud based tools are inconsistent and are slow, there is a lack of reporting for historical troubleshooting. Documentation has not been the easiest to find other than a paid class?
What problems is the product solving and how is that benefiting you?
Remote troubleshooting and bitlocker backups
Intuitive Interface, But Needs Stronger Remote Access Security
What do you like best about the product?
It's intuitive and easy to figure out. It made it easy to train our employees to use it.
What do you dislike about the product?
I wish the remote access for employees had more security features.
What problems is the product solving and how is that benefiting you?
We were able to consolidate several products into NinjaOne.
Outstanding Automations and Remote Capabilities Make This App a Standout
What do you like best about the product?
I am truly impressed by the automations I can set up and the app's remarkable remote capabilities. Both features make using the app an outstanding experience.
What do you dislike about the product?
I don't have anything to dislike so far; it's a very good product.
What problems is the product solving and how is that benefiting you?
This app provides everything I need to efficiently manage my organization's PCs and servers. It makes the process quick and straightforward.
Great RMM Solution for IT Companies
What do you like best about the product?
It is very simple to setup and work with. The organization and policy are easy to configure. I also like that it has a lot of features with automation.
What do you dislike about the product?
I am not crazy about the ticketing or documentation part of the software. The ticket system lacks a lot of features
What problems is the product solving and how is that benefiting you?
It backup has help us on our routing for backing up servers and capturing images of our servers. It also helps us monitoring closely our updates and patch management
User-Friendly Platform with Ongoing Improvements.
What do you like best about the product?
Ease of use and how they are continuously improving the platfom.
What do you dislike about the product?
Random issues with patching where the patch has failed from time to time with no details about how it failed. The activity column for devices should provide more detaild information. Also, duplicate devices at times when there shouldn't be.
What problems is the product solving and how is that benefiting you?
Patching and monitoring of devices mainly.
Responsive, Easy Integration & Stellar Support
What do you like best about the product?
I have used a similar tools throughout my career in IT and I have found NinjaOne to be one of the most responsive and easy to use. I would also like to point out how simple it was to integrate the tool into our environment and quickly deploy the agents to our various devices. Since our first talk with NinjaOne, up to now where the tool is fully integrated into our environment, we have received the same level of customer support with timely and friendly communication.
What do you dislike about the product?
I would love to see some improvements to the UI of the management portal. Specifically related to getting to certain administrative settings quicker that seem to be a few menus down. Maybe the ability to customize the menu options based on what parts of NinjaOne we use most often.
What problems is the product solving and how is that benefiting you?
We were looking for a tool to improve our ability to manage devices in our organization. We have used other tools to deploy apps and manage devices but they always lacked in their ability to be fine tuned and customized to our liking. Not to mention that NinjaOne sends out commands very quickly.
Perfect Fit for MSPs—Easy to Use and Industry-Focused
What do you like best about the product?
It is for MSP's and built by people in the industry. Ease of use. Great features. Easy to implement. Great customer support. Seamless integration.
What do you dislike about the product?
I have not really found any issues with great concern.
What problems is the product solving and how is that benefiting you?
Remote support, endpoint management, and troubleshooting tools.
User-Friendly Remote Desktop with Great Features, But Pricey
What do you like best about the product?
Easy to use. Good interface. Lot of option available to manage remote desktop.
What do you dislike about the product?
The price is just little higher for a medium enterprise.
What problems is the product solving and how is that benefiting you?
This is the management tool I use for my remote computer.
Incredibly positive experience so far!
What do you like best about the product?
LOTS of tools to complete work silently and backstage. All of these tools operate almost instantly 24 hours a day.
What do you dislike about the product?
Hidden areas - if you aren't told about certain features it's very hard to know if they are there.
What problems is the product solving and how is that benefiting you?
NinjaOne is solving the problem of long software installs, especially in new machine installs. It saves us a good hour when setting up a new user, as it deploys all policies and software silently
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