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Overall very good, Windows patching is a big minus
What do you like best about the product?
- Real time reporting
- Ease of software deployment
- Unification of third party patching
- Integrations
- Ease of software deployment
- Unification of third party patching
- Integrations
What do you dislike about the product?
- Highly unreliable windows patching with limited agent configuration
- No ability to remove superceded Windows updates without hosting own WSUS server
- NinjaWPM.exe download via the agent is highly unreliable in our testing
- No ability to remove superceded Windows updates without hosting own WSUS server
- NinjaWPM.exe download via the agent is highly unreliable in our testing
What problems is the product solving and how is that benefiting you?
NinjaOne is primarily replacing SCCM- Notoriously bad agent check-ins and precaching of data meant that asset information wasn't great.
Optimize operational efficiency with an intuitive interface and automated tools.
What do you like best about the product?
The intuitive interface and its ability to automate
What do you dislike about the product?
I don't like that it doesn't integrate directly with the AD
What problems is the product solving and how is that benefiting you?
I don't have any problem currently
A good team management tool
What do you like best about the product?
It has many tools, I have everything centralized and available from any network, I can even use it with my mobile. Ninja support is quite efficient and fast.
What do you dislike about the product?
The remote connection fails quite often and many of the automations have to be done through scripts.
What problems is the product solving and how is that benefiting you?
The problems are more about connection with remote teams, otherwise it works correctly.
IT Analyist - NinjaOne use
What do you like best about the product?
Easy to navagate the options and laid out in a logical manner much easier than other similar products
Amount of information on a device is incredibly helpful for troubleshooting and quick to use
Amount of information on a device is incredibly helpful for troubleshooting and quick to use
What do you dislike about the product?
The lack of middle mouse click support for morning device checks is a bit disappointing (it defaults to all items, not for example Failed OS patches)
What problems is the product solving and how is that benefiting you?
Patch monitoring after a patch has been pushed out by developers is very easy with NinjaOne and makes catching any failed patches incredibly easy
My experience with NinjaOne
What do you like best about the product?
NinjaOne has a clean, intuitive interface that makes remote monitoring and management straightforward—even for less technical users. The dashboard provides excellent visibility across all endpoints, and the automation features (like scripting and patch management) save a lot of time. Integration with tools like TeamViewer, Bitdefender, and backup solutions is seamless. Their customer support is also responsive and helpful, and onboarding is fast.
What do you dislike about the product?
The platform is excellent overall, but there are some limitations:
The mobile app lacks some functionality compared to the desktop version.
More advanced reporting customization would be helpful.
No native support for managing macOS updates (limited patching options for macOS).
Some integrations (like ticketing or documentation systems) could be more robust or offer more flexibility.
The mobile app lacks some functionality compared to the desktop version.
More advanced reporting customization would be helpful.
No native support for managing macOS updates (limited patching options for macOS).
Some integrations (like ticketing or documentation systems) could be more robust or offer more flexibility.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us solve key IT management challenges by centralizing device monitoring, patch management, remote access, and automation into a single platform. It eliminates the need to juggle multiple tools, which improves efficiency and reduces complexity in our day-to-day operations.
Benefits:
Faster incident response and resolution
Reduced downtime for users
Improved security posture through timely patching
Significant time savings for the IT team
Better end-user experience with fewer disruptions
Benefits:
Faster incident response and resolution
Reduced downtime for users
Improved security posture through timely patching
Significant time savings for the IT team
Better end-user experience with fewer disruptions
Very useful tool for everyday IT challenges
What do you like best about the product?
good flexibility
good adjustments (scripts, checks, etc.)
good adjustments (scripts, checks, etc.)
What do you dislike about the product?
sometimes the performance
partially the clarity
partially the clarity
What problems is the product solving and how is that benefiting you?
Remote maintenance.
uncomplicated remote maintenance setup
uncomplicated remote maintenance setup
Excellent software for patch management and device control
What do you like best about the product?
I love the patch management that can be done with NinjaOne, it makes life very easy.
What do you dislike about the product?
The UI could be improved to make it more user friendly
What problems is the product solving and how is that benefiting you?
patch management
We bought into NinjaOne because of where we believe it is heading, but not because of where it is.
What do you like best about the product?
NinjaOne has a newer approach to the user interface which not only makes it feel more modern, but seems to bode well for future additions/improvements as well.
NinjaOne does seem to introduce good integrations where it makes sense (e.g., PagerDuty, SentinelOne) and we have found these work very well.
NinjaOne does seem to introduce good integrations where it makes sense (e.g., PagerDuty, SentinelOne) and we have found these work very well.
What do you dislike about the product?
While NinjaOne has a lot of good features in the pipeline, basics that we have come to expect with other RMMs seem to be missing. For example:
- The addition of peripheral files to scripts is completely non-existent or has hacky workarounds (i.e., file transfer).
- NMS has no use to use given its current state so we rely on Zabbix.
- Policies are very inflexible, which results in a lot of edge cases that result in unexpected functionality (e.g., adding a software application to a client policy breaks inheritance of other applications, etc.). I know that NinjaOne has made the conscious decision to approach policies as a parent/child relationship, but my team continues to find ourselves missing the dynamic capabilities of policies in Datto RMM.
- The lack of a basic ability to use the existing reboot prompt functionality to prompt a user to reboot. Many of our unhealthy devices are in that state because of longer uptimes. We would love to automatically prompt the user (and allow deferral) if uptime is > x days.
- On the note of the above, for many missing features, it feels like the answer becomes "just use a PowerShell script" when we would rather a consistent feel for the end user. These feel like basic things to implement since the functionality already exists.
- The lack of an easy to access organizations page. The dashboard is nice, but sometimes we just need a tried and true list of organizations to click into.
- The lack of conditional alerts is very annoying. We don't want 200 server alerts if the firewall is down.
The support for NinjaOne is good, but only once you get your ticket escalated beyond the first tier, which takes a frustrating amount of doing useless troubleshooting to do.
- The addition of peripheral files to scripts is completely non-existent or has hacky workarounds (i.e., file transfer).
- NMS has no use to use given its current state so we rely on Zabbix.
- Policies are very inflexible, which results in a lot of edge cases that result in unexpected functionality (e.g., adding a software application to a client policy breaks inheritance of other applications, etc.). I know that NinjaOne has made the conscious decision to approach policies as a parent/child relationship, but my team continues to find ourselves missing the dynamic capabilities of policies in Datto RMM.
- The lack of a basic ability to use the existing reboot prompt functionality to prompt a user to reboot. Many of our unhealthy devices are in that state because of longer uptimes. We would love to automatically prompt the user (and allow deferral) if uptime is > x days.
- On the note of the above, for many missing features, it feels like the answer becomes "just use a PowerShell script" when we would rather a consistent feel for the end user. These feel like basic things to implement since the functionality already exists.
- The lack of an easy to access organizations page. The dashboard is nice, but sometimes we just need a tried and true list of organizations to click into.
- The lack of conditional alerts is very annoying. We don't want 200 server alerts if the firewall is down.
The support for NinjaOne is good, but only once you get your ticket escalated beyond the first tier, which takes a frustrating amount of doing useless troubleshooting to do.
What problems is the product solving and how is that benefiting you?
NinjaOne is allowing us to monitor and manage all client desktops and workstations.
NinjaOne patch management and remote management
What do you like best about the product?
* The remote monitoring and assist integration with TeamViewer
* NinjaOne has a large list of 3rd party apps for patching
* NinjaOne has a large list of 3rd party apps for patching
What do you dislike about the product?
* The patching process takes time to refresh before it indicate if a device needs further patching/updates or a reboot.
What problems is the product solving and how is that benefiting you?
Tracking outdated systems and software and allowing system backdoor access for IT as well as remote assistance on remote devices.
Clean UI, great automation, and user-friendly
What do you like best about the product?
What I like most about NinjaOne is the patching tool. We have automated OS patching and 3rd party patches setup with Winget that push out weekly. I also like how easy it is to push out the agent to new devices. (automated with Autopilot)
What do you dislike about the product?
NinjaOne Remote - It works much better these days, but I've had a lot of bad experiences with errors etc when trying to remote into a workstation. I also wish there were slightly better reporting with patching.
What problems is the product solving and how is that benefiting you?
Remote connections, scripting, and OS/3rd party patching.
Helps our helpdesk remote into workstations to assist users. Helps us automate things and push it out to devices, and also helps with automating patches.
Helps our helpdesk remote into workstations to assist users. Helps us automate things and push it out to devices, and also helps with automating patches.
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