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Great All-in-One Platform That Still Misses Some Basics
What do you like best about the product?
NinjaOne is a lovely-looking, easy-to-use RMM tool that has made managing our windows PCs, servers, and Apple mobile devices much easier. The remote support feature is the best we've ever used it's super fast, reliable, and works seamlessly on Windows and also MDM-managed Apple devices. The regular updates and integrations, such as warranty lookups directly in the platform and integration with SentinelOne, show NinjaOne's focus on providing real value. Their support team is always on time and polite whenever we need help. Having documentation and ticketing integrated into the same portal also serves to keep everything nicely synchronized and readily available.
What do you dislike about the product?
While NinjaOne shines with important features, every now and then small but important quality of life improvements fall by the wayside. A simple example, if a device has been assigned to an end user properly, ticket generation will not pre-populate the corresponding device, making it inconvenient for end users and support staff as well. Also, in the Apps category, one is never quite sure what tools come with the standard package and what needs to be contracted for separately or paid a bit extra for. More transparency and diligence on these facts would really enhance the overall experience.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us to consolidate different IT operations into a single easy to use platform. It reduces the problem of having a hybrid installation of Windows desktops, servers, and Apple mobile devices by giving us a single solution to give remote support, patching, MDM, ticketing, and documentation. Centralization reduces the need for various different tools, streamlines our processes, and ultimately saves us time. It has made us significantly more efficient in our operations, able to respond quicker to our end users' support concerns and automate a large percentage of our work.
Pleastant and easy
What do you like best about the product?
The interface is very easy to follow, things are grouped with like things, and it's incredibly easy to navigate. The integration was one of the easiest integrations I have done to this day. Whenever I reach out to customer support, which isn't often, even using this every day, they are great, kind, and courteous.
What do you dislike about the product?
There are only a few things I wish it had, one being able to set what emails to auto reply to, and a full macOS MDM. Both of those would simplify our company's needs and add things to one place.
What problems is the product solving and how is that benefiting you?
The ease of deployment of new machines and patching of our current ones.
Great remote management and deployment tool
What do you like best about the product?
It is very easy to get up and running, I particularly like the remote management of endpoints, no VPN required.
What do you dislike about the product?
Sometimes in the interface isn't the most intuitive.
What problems is the product solving and how is that benefiting you?
It allows us to provide remote support for endpoints without the need for VPN, as our user based is spread out across the globe this is extremely important. It also allows strong management of Windows and Third-Party patching to keep pace with security vulnerabilities and security requirements.
An Excellent Management Tool
What do you like best about the product?
NinjaOne makes mass management of devices across the organization easy by providing a convenient dashboard to see the health of all machines in one place. NinjaRemote, aside from a couple of small headaches, is a very useful remote tool that has saved me a lot of drive time.
What do you dislike about the product?
While I love NinjaRemote when it works, there are many times that it is very finnicky and unstable, especially for some remote users we have stationed in traveling trucks running on hotspot. Even when connected to the internet with a strong signal, sometimes Ninja will take 10-15 minutes to recognize the user is even online and then another 5-10 before remote access is usable. This will often drive up the average ticket time.
What problems is the product solving and how is that benefiting you?
NinjaOne makes it much easier to track and manage all of our organization's devices. It also allows us to fix issues at other branches and offices that would have required a physical trip in the past.
The setup and configuration went pretty smooth.
What do you like best about the product?
NinjaOnes ability to see the devices and display all information.
What do you dislike about the product?
I would like to see more granular deployment of vulnerability fixes.
I would like to see a software Portal built into the system.
I would like to see Provisioning built into the system as well. (Imaging)
I would like to see a software Portal built into the system.
I would like to see Provisioning built into the system as well. (Imaging)
What problems is the product solving and how is that benefiting you?
Problem: patch management ---- NinjaOne is giving us more piece of mind when it comes to updating computes with the latest vulnerability fixes.
NinjaOne in daily IT operations: User experiences and suggestions for improvement
What do you like best about the product?
Positive Feedback on the Current Solution
Particularly noteworthy is the easy client accessibility and administration. The interface is clear, logically structured, and allows for intuitive operation. The basic functions are sensibly implemented and quickly understandable even for new employees. (Good in customer support)
The software distribution via Winget and similar mechanisms works reliably and saves a lot of time in everyday life. It is also positively noted that modern approaches like remote access have been cleanly and practically integrated. I find the ideas and developments very commendable.
Overall, NinjaOne offers a strong foundation for daily work in IT management. The combination of intuitive operation, stable functionality, and modern features ensures a consistently positive user experience.
Particularly noteworthy is the easy client accessibility and administration. The interface is clear, logically structured, and allows for intuitive operation. The basic functions are sensibly implemented and quickly understandable even for new employees. (Good in customer support)
The software distribution via Winget and similar mechanisms works reliably and saves a lot of time in everyday life. It is also positively noted that modern approaches like remote access have been cleanly and practically integrated. I find the ideas and developments very commendable.
Overall, NinjaOne offers a strong foundation for daily work in IT management. The combination of intuitive operation, stable functionality, and modern features ensures a consistently positive user experience.
What do you dislike about the product?
The current situation presents significant challenges that severely impact both internal efficiency and customer satisfaction. The following points stand out negatively:
1. Manual Patch Comparison – Are the systems really up to date?
Currently, there is no way to centrally and clearly check the security status of a system. The manual comparison of KB numbers is extremely time-consuming and ties up valuable resources. The risk of overlooking systems is real, potentially leading to serious security gaps. This can result in misunderstanding, mistrust, and dissatisfaction on the customer side.
2. Unclear and overloaded customer reports
The existing reports are difficult for customers to understand. A clear assessment of the system status is missing. Instead of creating transparency, confusion and follow-up questions arise – which in turn complicates communication and can weaken trust in the service.
3. Limited MSP capability due to lack of granular permission assignment
Currently, external employees can only be integrated with viewer rights. A differentiated permission assignment – for example, at the client level – is not possible. This complicates collaboration with partners and is problematic from a data protection perspective.
Desire: Transparency at a glance
It would be desirable to have an aggregated, understandable representation of the patch and security status of individual systems or groups in the NinjaOne interface as well as in the reports – both for internal purposes and for clear communication with customers.
These weaknesses cause unnecessary additional effort, hinder efficient work, and undermine customer trust. Without targeted improvements in patch transparency, report logic, and permission management, long-term inefficiency and declining customer satisfaction are at risk.
1. Manual Patch Comparison – Are the systems really up to date?
Currently, there is no way to centrally and clearly check the security status of a system. The manual comparison of KB numbers is extremely time-consuming and ties up valuable resources. The risk of overlooking systems is real, potentially leading to serious security gaps. This can result in misunderstanding, mistrust, and dissatisfaction on the customer side.
2. Unclear and overloaded customer reports
The existing reports are difficult for customers to understand. A clear assessment of the system status is missing. Instead of creating transparency, confusion and follow-up questions arise – which in turn complicates communication and can weaken trust in the service.
3. Limited MSP capability due to lack of granular permission assignment
Currently, external employees can only be integrated with viewer rights. A differentiated permission assignment – for example, at the client level – is not possible. This complicates collaboration with partners and is problematic from a data protection perspective.
Desire: Transparency at a glance
It would be desirable to have an aggregated, understandable representation of the patch and security status of individual systems or groups in the NinjaOne interface as well as in the reports – both for internal purposes and for clear communication with customers.
These weaknesses cause unnecessary additional effort, hinder efficient work, and undermine customer trust. Without targeted improvements in patch transparency, report logic, and permission management, long-term inefficiency and declining customer satisfaction are at risk.
What problems is the product solving and how is that benefiting you?
1. Manual Patch Comparison – Are the Systems Really Up to Date?
Currently, there is no way to centrally and clearly check the security status of a system. The manual comparison of KB numbers is extremely time-consuming and ties up valuable resources. The risk of overlooking systems is real – with potentially serious security gaps. This can lead to misunderstanding, mistrust, and dissatisfaction on the customer side.
2. Unclear and Overloaded Customer Reports
The existing reports are difficult for customers to understand. A clear assessment of the system status is missing. Instead of creating transparency, confusion and follow-up questions arise – which in turn complicates communication and can weaken trust in the service.
3. Limited MSP Capability Due to Lack of Granular Permission Assignment
Currently, external employees can only be integrated with viewer rights. A differentiated permission assignment – for example, at the client level – is not possible. This complicates collaboration with partners and is problematic from a data protection perspective.
Wish: Transparency at a Glance
It would be desirable to have an aggregated, understandable representation of the patch and security status of individual systems or groups in the NinjaOne interface as well as in the reports – both for internal purposes and for clear communication with customers.
Currently, there is no way to centrally and clearly check the security status of a system. The manual comparison of KB numbers is extremely time-consuming and ties up valuable resources. The risk of overlooking systems is real – with potentially serious security gaps. This can lead to misunderstanding, mistrust, and dissatisfaction on the customer side.
2. Unclear and Overloaded Customer Reports
The existing reports are difficult for customers to understand. A clear assessment of the system status is missing. Instead of creating transparency, confusion and follow-up questions arise – which in turn complicates communication and can weaken trust in the service.
3. Limited MSP Capability Due to Lack of Granular Permission Assignment
Currently, external employees can only be integrated with viewer rights. A differentiated permission assignment – for example, at the client level – is not possible. This complicates collaboration with partners and is problematic from a data protection perspective.
Wish: Transparency at a Glance
It would be desirable to have an aggregated, understandable representation of the patch and security status of individual systems or groups in the NinjaOne interface as well as in the reports – both for internal purposes and for clear communication with customers.
Just started, but already streamlining IT tasks.
What do you like best about the product?
Probably the best thing about NinjaOne is how convenient it is to have everything you need when working remotely on a computer. From being able to view the information of the machine to Remote Access to Task Manager, it is awesome!
What do you dislike about the product?
Since we just started, I haven't really found anything that I really "dislike" about the product. But if I had to pick one thing, it would be nice if the platform could integrate with more 3rd party systems.
What problems is the product solving and how is that benefiting you?
Again, although we just started, we are already seeing the benefits. Since our company has a small IT department, this helps tremendously by cutting down time to complete tasks and even the ability to automate some of those as well.
Ninja1 Product Review
What do you like best about the product?
We are using NinjaOne as our primary source for Patch Management. It has help with consolidating multiple locations in addition to helping with recognizing and resolving vulnerabilities. We will continue expand on the many features Ninja1 provides as we get more familiar with product. Support has been very helpful with guiding us through the application.
What do you dislike about the product?
We would like reporting to be a little easier to setup or have more non-technical user option to provide to other depts if need be
What problems is the product solving and how is that benefiting you?
We were looking for product that could help our organization consolidate all our devices/servers into one platform. This will be used for patch management, help desk support, and vulnerability tracking.
NinjaOne RMM has worked well for our small MSP
What do you like best about the product?
Affordable with no contracts - this is important for a small MSP, as clients can change a lot in 1 year. Features that are in place work well. Support from NinjaOne is quick and the account manager is responsive. we use it everyday to manager about 25 clients with a total of 280 endpoinits.
What do you dislike about the product?
The implementation of some features are not as intuitive as I would like (for me - maybe other people like it). There are small things, such as no ability to chat with the use through the agent until a remote session is initiated, that I would like to see. The ticketing has some issues with the phone app and the export CSV is not very useful in the format it exports. These are minor and we are happy and expect things to keep improving.
What problems is the product solving and how is that benefiting you?
NinjaOne manages and monitors: OS patching; Backup; virus/malware security; system health. We also use the built-in ticketing (this could use some improvements). We integrate with SentinelOne for security. We also integrate with Webroot for DNS filtering (only web filtering from Webroot)
Simple, effective, and adaptable
What do you like best about the product?
The best part is the versatility that Ninja brings when performing different tasks on our clients' systems.
What do you dislike about the product?
The reports section is, without a doubt, the one I have used the least. I don't think it contributes much to warrant spending time on it.
What problems is the product solving and how is that benefiting you?
Mainly remote connection tools and the enterprise policy management system.
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