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Decent product that has technical support that answers the phone
What do you like best about the product?
easy and automation, and tech support that answers the phone
What do you dislike about the product?
Automatic updates fail more often then n-able and a few others.
What problems is the product solving and how is that benefiting you?
better RMM than most, and for the price best we've found.
Great all around RMM
What do you like best about the product?
It just works. Coming from another RMM product that didn't work well at all and rarely got updates, Ninja does a great job and being simple and usable and works very well. Also gets updates and features often, some of which are driven by the community.
What do you dislike about the product?
I've had a few instances where I had to reinstall the software or reboot the PC for the software to work properly, however not often. Also the Remote tool can be a bit slow to work after a PC has booted up.
What problems is the product solving and how is that benefiting you?
Being an all in one solution that works well while not being too complicated. Very user friendly.
Very reliable and dependable RMM solution for MSP's.
What do you like best about the product?
NinjaOne is pretty easy platform to work within. Once you understand what you are trying to perform, it is not hard to figure out what you would need to configure in the platform. Implementation of the platform was easy to do and we use this as our everyday platform. We have done everything without the need of using customer support but have heard through the MSP Subreddit that they have great customer support.
What do you dislike about the product?
The Patch Management and 3rd Party software update is still a work in progress but its not too bad.
What problems is the product solving and how is that benefiting you?
The ability to remote into and support our customers endpoints and Servers as we will install the agents on all customers endpoints that we manage and support. The Patch Management is something we use as part of it but it is not great but it is sufficient for now.
Easy remote assistance
What do you like best about the product?
Being able to search for a computer with just the persons name and being able to connect quickly. Saves time on having the user give us some sort of identifier from their computer they may not be familiar with. I use it almost daily in my job as a tier 1 tech.
What do you dislike about the product?
If you wipe a computer and re-enroll it, NinjaOne will keep the old PC in its tenant and you will have to delete it manually or have duplicates.
What problems is the product solving and how is that benefiting you?
Pushing out updates to PC's more easily than before. Easier time remoting onto machines when users require troubleshooting. Makes my job easier and helps the customers not get confused when we need to connect to their machine.
Much better than the other platforms I've used
What do you like best about the product?
It is clean, fast, and easy to use. I really like the web based powershell console, and the ability to use powershell to update custom fields.
What do you dislike about the product?
Now that they have added the backstage console for Ninja remote, there is nothing missing that I need.
What problems is the product solving and how is that benefiting you?
It allows me to manage almost all of our endpoints with minimal fuss.
Powerful Tool for lean teams, quick management
What do you like best about the product?
Remote Desktop, Shell capability, scripting, AAA access, Logs , patch management, Backups, Audio, Antivirus, Virtual Center options and many options which improve the support for IT teams or MSP
What do you dislike about the product?
Linux's remote Desktop not available , have to use alternate tool
What problems is the product solving and how is that benefiting you?
Endpoints software and hardware inventory, change management, performance, Risk management, compliance, remote support for distributed sites... helping to improve the efficiency and technical capacity with a small team
Ninja works well for us
What do you like best about the product?
Remote access is so easy to use, easy to add users for remote access too. We are also finding installation of applications and running scripts to be very useful.
What do you dislike about the product?
There are so many capabilities it is hard to know it all.
What problems is the product solving and how is that benefiting you?
Remote access to servers and clients to see issues in real time and fix them. Also, we use it to run setup scripts and install packages.
Review of NinjaOne
What do you like best about the product?
NinjaOne makes automations and patch management a dream.
From the UI, it's incredibly easy to schedule automations across an entire fleet of devices, even across multiple differing organizations and sites.
We use the platform daily, and it serves most of our needs perfectly.
If you ever have any technical difficulties, it's easy to schedule a training meeting as well as they have their own discord server to join in and ask questions about the platform as well as improve your scripts for management.
Implementing policy changes in the event you need to, takes seconds to process. You can also implement GFS (Grandfather-Father-Son) style permission inheritance to make sub-policies of default policies to tailor how to administrate certain devices.
From the UI, it's incredibly easy to schedule automations across an entire fleet of devices, even across multiple differing organizations and sites.
We use the platform daily, and it serves most of our needs perfectly.
If you ever have any technical difficulties, it's easy to schedule a training meeting as well as they have their own discord server to join in and ask questions about the platform as well as improve your scripts for management.
Implementing policy changes in the event you need to, takes seconds to process. You can also implement GFS (Grandfather-Father-Son) style permission inheritance to make sub-policies of default policies to tailor how to administrate certain devices.
What do you dislike about the product?
The only two dislikes that I have about NinjaOne are:
1. Some updates are pesky with Ninja, where they can apply on the device and not properly sync as applied within Ninja, leading towards needing to deny that specific update to the device in the UI, even though it's already installed.
2. When manually typing out the URL string to install the Ninja Agent, the format to grab the installer file generally follows the format of:
app.ninjarmm.com/agent/installer/(long encoded string)/(version)/NinjaOne-Agent-(Organization)-(Site)-(Type).msi
I understand the necessity of formatting in this specific way, as that long encoded string is most likely a UUID of a mix between your organization + the client organization, but I feel there should be a better way than needing to type out a 26-digit string in order to call out to the correct executable. I understand they do give you the option to download the executable installer, but at that point your choices are to either sign into your NinjaRMM instance on a client computer (security risk), or manually try to move the file around to the device, which is somewhat of a hassle depending on where said device is located.
1. Some updates are pesky with Ninja, where they can apply on the device and not properly sync as applied within Ninja, leading towards needing to deny that specific update to the device in the UI, even though it's already installed.
2. When manually typing out the URL string to install the Ninja Agent, the format to grab the installer file generally follows the format of:
app.ninjarmm.com/agent/installer/(long encoded string)/(version)/NinjaOne-Agent-(Organization)-(Site)-(Type).msi
I understand the necessity of formatting in this specific way, as that long encoded string is most likely a UUID of a mix between your organization + the client organization, but I feel there should be a better way than needing to type out a 26-digit string in order to call out to the correct executable. I understand they do give you the option to download the executable installer, but at that point your choices are to either sign into your NinjaRMM instance on a client computer (security risk), or manually try to move the file around to the device, which is somewhat of a hassle depending on where said device is located.
What problems is the product solving and how is that benefiting you?
NinjaOne is solving our needs for incident/patch management on endpoints. Whenever we need to quickly grab a console or remote into a machine, we can either do that via Ninja itself, or through an additional redirect into ConnectWise within Ninja itself via an integration, which effectively makes Ninja a one-stop shop for anything relating towards devices with the agent installed.
Ninja also allows for software installation of other products by policy immediately upon installing the agent, which is an incredibly useful feature. I just need to build the app installation within Ninja, and every subsequent machine being added to that specific policy installs the toolchain required for that organization.
Ninja also allows for software installation of other products by policy immediately upon installing the agent, which is an incredibly useful feature. I just need to build the app installation within Ninja, and every subsequent machine being added to that specific policy installs the toolchain required for that organization.
Great All-in-One Platform That Still Misses Some Basics
What do you like best about the product?
NinjaOne is a lovely-looking, easy-to-use RMM tool that has made managing our windows PCs, servers, and Apple mobile devices much easier. The remote support feature is the best we've ever used it's super fast, reliable, and works seamlessly on Windows and also MDM-managed Apple devices. The regular updates and integrations, such as warranty lookups directly in the platform and integration with SentinelOne, show NinjaOne's focus on providing real value. Their support team is always on time and polite whenever we need help. Having documentation and ticketing integrated into the same portal also serves to keep everything nicely synchronized and readily available.
What do you dislike about the product?
While NinjaOne shines with important features, every now and then small but important quality of life improvements fall by the wayside. A simple example, if a device has been assigned to an end user properly, ticket generation will not pre-populate the corresponding device, making it inconvenient for end users and support staff as well. Also, in the Apps category, one is never quite sure what tools come with the standard package and what needs to be contracted for separately or paid a bit extra for. More transparency and diligence on these facts would really enhance the overall experience.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us to consolidate different IT operations into a single easy to use platform. It reduces the problem of having a hybrid installation of Windows desktops, servers, and Apple mobile devices by giving us a single solution to give remote support, patching, MDM, ticketing, and documentation. Centralization reduces the need for various different tools, streamlines our processes, and ultimately saves us time. It has made us significantly more efficient in our operations, able to respond quicker to our end users' support concerns and automate a large percentage of our work.
Pleastant and easy
What do you like best about the product?
The interface is very easy to follow, things are grouped with like things, and it's incredibly easy to navigate. The integration was one of the easiest integrations I have done to this day. Whenever I reach out to customer support, which isn't often, even using this every day, they are great, kind, and courteous.
What do you dislike about the product?
There are only a few things I wish it had, one being able to set what emails to auto reply to, and a full macOS MDM. Both of those would simplify our company's needs and add things to one place.
What problems is the product solving and how is that benefiting you?
The ease of deployment of new machines and patching of our current ones.
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