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Overall - great MSP tool and RMM
What do you like best about the product?
Overall, I appreciate the easy of use and straightforwardness of Ninja compared to their competitors. It's a tool which is designed for quick review and automation in mind.
I love how I can easily remotely access servers via powershell or the remote access tool. Another great thing is to have the backups built into the tool which is a single point of contact for my clients.
The ease of deployment is amazing.
I love how I can easily remotely access servers via powershell or the remote access tool. Another great thing is to have the backups built into the tool which is a single point of contact for my clients.
The ease of deployment is amazing.
What do you dislike about the product?
I think the reporting could be a bit better and more intuitive. The processes and automations work really well, but take some getting used to finding where they are and running them.
What problems is the product solving and how is that benefiting you?
Really streamlining for my MSP clients a single point of easy administration for all servers and endpoints in the system.
NinjaOne Review
What do you like best about the product?
I'm in NinjaOne every day, it's one of the first applications I log into on coming into the office. With it I'm able to monitor device uptime, disk usage, disk S.M.A.R.T status, and almost any other computer metric.
Customer support is fast and polite, if Ninja doesn't offer exactly what you're looking for they will offer viable alternatives for what you are needing or submit a feature request for later releases.
One of the easiest applications to install, even with multiple organizations and existing infrastructure. Integrating an existing device is as easy as installing a single MSI and can be deployed en masse using group policy.
Customer support is fast and polite, if Ninja doesn't offer exactly what you're looking for they will offer viable alternatives for what you are needing or submit a feature request for later releases.
One of the easiest applications to install, even with multiple organizations and existing infrastructure. Integrating an existing device is as easy as installing a single MSI and can be deployed en masse using group policy.
What do you dislike about the product?
If you are an organization that reimages/reuses machines, device cleanup can be a little tedious. Ninja will see the device and update the name but will not update the Organization in Ninja from the latest install.
What problems is the product solving and how is that benefiting you?
Patching - NinjaOne schedules and installs patches from Microsoft and common applications. Patches can be sent to test groups by policy built in Ninja before full rollout, and with testing you can also reject specific patches organization wide.
Installation and updating of applications of remote devices - Installation files can be uploaded to Ninja and then pushed to remote devices, allowing the installation/update of applications even on remote devices.
Remote access to devices - Allows access to remote devices that are not available through internal remote access solutions, all that's needed is an internet connection for the device in question.
Installation and updating of applications of remote devices - Installation files can be uploaded to Ninja and then pushed to remote devices, allowing the installation/update of applications even on remote devices.
Remote access to devices - Allows access to remote devices that are not available through internal remote access solutions, all that's needed is an internet connection for the device in question.
Easy to use RMM with great support
What do you like best about the product?
After getting our tenant set up, it has been pretty much 'set it and forget it.' Adding new devices show up where they are supposed to, policies apply, automations kick in. Makes managing thousands of devices on a daily basis much easier. Their support gets back to you fast when there is an issue.
What do you dislike about the product?
Do have a few outstanding tickets for features that previously worked but don't now. They are not showstoppers though.
What problems is the product solving and how is that benefiting you?
We have all our customer endpoints in one place. We can easily help an end user should something come up. One place to manage all patching, reboots, etc.
Great tool for IT Helpdesk
What do you like best about the product?
The ability to connect to remote computers and offer support has worked flawlessly. We manage over 500 computers and having the ability to have a fast inventory of softwares in our environment with the ease of unistalling unwanted softwares with a click of a button has been a great asset in our IT toolbelt. I also like that they added the "Connect in Background Mode" feature. Now we do not need to interrupt the user to do mundane tasks.
What do you dislike about the product?
It still would be nice to have a software repository for installation files.
What problems is the product solving and how is that benefiting you?
We have over 500 endpoints that we manage and NinjaOne has been beneficial in helping us to not only remote manage but also updating softwares on all the endpoints.
Excellent Business Systems Management tool, combining clear visuals with powerful data to support it
What do you like best about the product?
All in one package - asset list, remote support, one-stop-shop for IT service desks.
What do you dislike about the product?
The extensive feature set makes granular settings, at times, difficult to find.
What problems is the product solving and how is that benefiting you?
Being able to manage a vast IT estate of equipment - visual queues (for example, the "traffic light" system to indicate system patch status etc) is very useful, plus having the traffic light system on the homepage is a very nice "front page" indicator of the health of my estate.
Use and functionality is great, except the reports
What do you like best about the product?
NinjaOne gives me instant, at-a-glance visibility into our entire environment — everything I need is right in front of me without digging through layers of menus. We're currently using it for remote monitoring and management (RMM), endpoint management, and patching — and it's performing exceptionally across all fronts.
The remote access capabilities have been a huge improvement over our previous setup. We used to rely on ScreenConnect, and while it worked well, it didn’t allow us to troubleshoot in the background without interrupting the user. Once NinjaOne rolled out this “behind-the-scenes” remote control functionality, it was a game-changer for our team.
Automation is another strong point. NinjaOne makes it simple to script tasks, and when paired with its policy framework, we can fully automate common provisioning and configuration workflows. For example, imaging a new machine is now as easy as running an MSI installer from our internal web server — NinjaOne handles the rest, from software installation to domain joining and settings configuration.
The SysTray icon is another fantastic feature. During initial imaging, we can use policies to install the specific tools or apps that a machine needs. Once deployed, we simply change the policy, and the SysTray transforms to offer a whole new set of tools for the end user. This includes access to system information, installation of approved software, basic maintenance actions, and — a big plus — the ability for users to submit a support ticket directly from the SysTray. This cuts down on back-and-forth emails and helps streamline issue reporting significantly.
Since switching to NinjaOne, we’ve been able to retire three separate tools. It’s streamlined our operations and reduced both cost and complexity.
The remote access capabilities have been a huge improvement over our previous setup. We used to rely on ScreenConnect, and while it worked well, it didn’t allow us to troubleshoot in the background without interrupting the user. Once NinjaOne rolled out this “behind-the-scenes” remote control functionality, it was a game-changer for our team.
Automation is another strong point. NinjaOne makes it simple to script tasks, and when paired with its policy framework, we can fully automate common provisioning and configuration workflows. For example, imaging a new machine is now as easy as running an MSI installer from our internal web server — NinjaOne handles the rest, from software installation to domain joining and settings configuration.
The SysTray icon is another fantastic feature. During initial imaging, we can use policies to install the specific tools or apps that a machine needs. Once deployed, we simply change the policy, and the SysTray transforms to offer a whole new set of tools for the end user. This includes access to system information, installation of approved software, basic maintenance actions, and — a big plus — the ability for users to submit a support ticket directly from the SysTray. This cuts down on back-and-forth emails and helps streamline issue reporting significantly.
Since switching to NinjaOne, we’ve been able to retire three separate tools. It’s streamlined our operations and reduced both cost and complexity.
What do you dislike about the product?
The reporting feature has been a pain point for us. We've tried multiple times to get the reports set up the way we want, but it's never felt intuitive or straightforward. While we haven’t invested a huge amount of time into learning the reporting engine in depth, our expectation was for something quicker and easier to use — especially for fast, ad-hoc reporting.
Another area we’ve struggled with is hardware detail visibility. While NinjaOne does provide basic hardware info, we often need deeper data — and that level of detail just isn’t there by default. To work around this, we’ve implemented scheduled automation scripts that populate custom fields with the additional hardware information we need. It’s a functional workaround, but it adds unnecessary overhead.
We’ve also run into limitations with user and device permission granularity. Our company has a somewhat unique setup where different roles need different levels of access to machines. For example, our IT support team connects without needing user permission, while Level 1 techs must request it. Additionally, we have supervisors who aren’t part of IT but still need to assist their team members with software or process issues. Currently, there’s no clean way to assign these roles with distinct permissions. Ideally, we’d love to see an option to assign a device to multiple groups and then grant access to those groups on a per-user basis. Right now, we have to give supervisors the same permissions as Level 1 support, which isn’t ideal.
Another area we’ve struggled with is hardware detail visibility. While NinjaOne does provide basic hardware info, we often need deeper data — and that level of detail just isn’t there by default. To work around this, we’ve implemented scheduled automation scripts that populate custom fields with the additional hardware information we need. It’s a functional workaround, but it adds unnecessary overhead.
We’ve also run into limitations with user and device permission granularity. Our company has a somewhat unique setup where different roles need different levels of access to machines. For example, our IT support team connects without needing user permission, while Level 1 techs must request it. Additionally, we have supervisors who aren’t part of IT but still need to assist their team members with software or process issues. Currently, there’s no clean way to assign these roles with distinct permissions. Ideally, we’d love to see an option to assign a device to multiple groups and then grant access to those groups on a per-user basis. Right now, we have to give supervisors the same permissions as Level 1 support, which isn’t ideal.
What problems is the product solving and how is that benefiting you?
NinjaOne has helped us consolidate several tools into a single, unified platform. Before switching, we were juggling at least three separate solutions for patch management, imaging, and remote access — which created more complexity and overhead. Now, NinjaOne handles all of that from a centralized dashboard, making our workflow much more efficient.
For patch management, it's reliable and easy to configure at scale. Imaging is streamlined as well — while we still need the OS installed, everything else is automated through policies and scripting. Once a machine is imaged, NinjaOne takes care of software installation, domain configuration, and settings through predefined automations. It saves us a significant amount of time during onboarding.
Remote access has also improved considerably. We now have background access for IT support without disrupting users, and the ability for Level 1 techs to request permission ensures a good balance of access and control. End users benefit too — the SysTray icon allows them to access system info, install approved apps, perform basic maintenance, and even submit support tickets directly. That kind of self-service capability reduces IT load and speeds up support.
Even though we’ve had to build a few workarounds for things like detailed hardware data and more granular access control, the benefits far outweigh the gaps. The fact that we’ve been able to retire multiple tools speaks volumes about NinjaOne’s value to our organization.
For patch management, it's reliable and easy to configure at scale. Imaging is streamlined as well — while we still need the OS installed, everything else is automated through policies and scripting. Once a machine is imaged, NinjaOne takes care of software installation, domain configuration, and settings through predefined automations. It saves us a significant amount of time during onboarding.
Remote access has also improved considerably. We now have background access for IT support without disrupting users, and the ability for Level 1 techs to request permission ensures a good balance of access and control. End users benefit too — the SysTray icon allows them to access system info, install approved apps, perform basic maintenance, and even submit support tickets directly. That kind of self-service capability reduces IT load and speeds up support.
Even though we’ve had to build a few workarounds for things like detailed hardware data and more granular access control, the benefits far outweigh the gaps. The fact that we’ve been able to retire multiple tools speaks volumes about NinjaOne’s value to our organization.
One of the best Tools I've ever seen!
What do you like best about the product?
This platform provides comprehensive management and monitoring of all devices—a one-stop shop for all of an administrator’s daily activities. It supports a wide range of tasks, including scheduling activities such as creating scheduled tasks, executing commands in either system or user context, and monitoring services with automated restart capabilities. The tool is easy to deploy through various methods, and the onboarding process was highly thorough. It is undoubtedly a tool utilized on a daily basis.
What do you dislike about the product?
The remote viewing session tool still requires some fining tuning in the features department. I found that the policy configuration can become confusing, depending on how it’s set up.
What problems is the product solving and how is that benefiting you?
The software enables us to monitor all of our endpoints across various geographic locations, including those that are not part of our traditional onboarding process.
NIce and powerful RMM service for system administrators for remote device management
What do you like best about the product?
All in one place, support of all OSes, convenient interface, intergation with SentinelOne
What do you dislike about the product?
Some features require additional payment, but that's the case almost everywhere
What problems is the product solving and how is that benefiting you?
NinjaOne solving and covers all the needs and purposes listed in the previous paragraph above
Good product that convinces even after years, good and fast support with a friendly team.
What do you like best about the product?
NinjaRMM helps us automate everyday tasks and better manage our daily routine while enforcing standards. With several thousand devices, we maintain consistent control and use it with automations multiple times a day or even from a smartphone outside of regular working hours. The integration of backup and antivirus brings everything together in one central location. The web interface is usually intuitive to use, which also helps end-customer technicians with their own access without extensive training. Support is usually quick in case of errors and analyzes problems directly remotely with a technician, as access from support is restricted for data protection reasons. Furthermore, the system has been continuously developed since its implementation a few years ago, and our contact person, Andre H., specifically points out interesting features to us and enables them.
What do you dislike about the product?
The dashboard is designed for patching. Independent views for system status and backups are missing.
What problems is the product solving and how is that benefiting you?
Keep an overview. With many hundreds of customers, you have to do justice to all of them, the RMM also keeps these customers in the foreground.
An invaluable tool for IT client service management
What do you like best about the product?
NinjaOne has proven to be an invaluable tool for simplifying and streamlining IT management for our clients. With real-time monitoring, remote management, patch management, and documentation, it's become an essential tool that we rely on daily to serve our clients.
What do you dislike about the product?
Product documentation and support could be better. Some processes, such as managing online backups are confusing and difficult to understand.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us efficiently monitor, maintain, and service our clients, allowing us to provide them with advanced monitoring, management, and security services at an affordable price.
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