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NinjaRMM - Great Product, easy to use
What do you like best about the product?
NinjaRMM is easy to setup, easy to use and easy to get quick help when needed
What do you dislike about the product?
so far there is nothing that I dislike. I have used the product for about 3 months now.
What problems is the product solving and how is that benefiting you?
I am using NinjaRMM for Patch management, Software management, Remote Connection.
Packed with features
What do you like best about the product?
I love how many services are included with Ninja. TeamViewer, Bitedefender and Splashtop. We were originally paying for all of them and now we are getting a reliable RMM with everything above.
What do you dislike about the product?
Ninja has been a little unresponsive when it comes to pushing software and scripts.
What problems is the product solving and how is that benefiting you?
Now that we have everything in one basket which makes all our technicians lives much simpler.
Recommendations to others considering the product:
Take extra time when setting up companies as if you don't you will be repeating a lot of work.
Easy to Use, Makes My Life Easier! Bot just for MSPs!
What do you like best about the product?
As a 1 man IT Department supporting over 100 users at multiple locations, Ninja has been a huge help in providing a single pane of glass management for our endpoints, simplifying AV with webroot being integrated, and giving us the ability to gain remote access to and from anywhere.
What do you dislike about the product?
Was a little difficult to navigate at first. I wish there was support for OEM patches/drivers, like Dell, Lenovo, etc.
What problems is the product solving and how is that benefiting you?
Remote access, especially for people on the road or working from home. Better monitoring allows us to be proactive. Was able to ditch our WSUS server and overall patch performance greatly improved.
Customer service second to none
What do you like best about the product?
I've never had a more seamless experience with any third-party company for handling PSA, RMM or MSP products than Ninja. Nicole has been incredibly responsive with communication and ensures that we've been comfortable with our transition away from one of those "other guys".
What do you dislike about the product?
I have yet to find a real reason to dislike their services.One thing I'm waiting on is more complete Mac integration, but you can't knock them for trying something that most companies shy away from, entirely.
What problems is the product solving and how is that benefiting you?
Hands-off automation has been a great time saver for our business. Clients greatly appreciate having the ability to create tickets themselves without having to call through our automated system. No wait time except for us to call them back! Integrated scripts have been very helpful with the "I want to touch everything" clients that fiddle with anything in their reach on their computers
Recommendations to others considering the product:
If you're looking for a complete RMM that's intuitive, flexible and has a stellar support system/team behind it, Ninja is the right choice for you.
Converted our long time break-fix shop into an MSP
What do you like best about the product?
Ease of use and team-viewer integration.
What do you dislike about the product?
We have been really happen with Ninja and they have been prompt to address all of our questions and concerns.
What problems is the product solving and how is that benefiting you?
Before using Ninja we weren't using an RMM. It has helped us greatly streamline our troubleshooting and gives a great platform for other integrations.
One Place for Everything
What do you like best about the product?
We love being able to manage our client's backups and antivirus software all onder one website.
What do you dislike about the product?
The main thing would be the lack of a native app for android, but I hear it's coming soon. Also I would like it if you could have different system tray icons for the different organizations.
What problems is the product solving and how is that benefiting you?
We are able to diagnose problems before they happen with regular alerts.
Recommendations to others considering the product:
If you want a product that can do everything under one roof, then Ninja is the way to go.
Simple and Intuitive
What do you like best about the product?
The way that NinjaRMM displays the status of systems helps me quickly determine what work needs to be done.
What do you dislike about the product?
I would like the NinjaRMM NMS server doesn't have the necessary SNMP MIBS to make connections to enough device types.
What problems is the product solving and how is that benefiting you?
We have been able to manage system updates in a simple and straight forward way.
We have been able to quickly connect to users when they are having trouble.
We have greatly benefited from the simple dashboard, letting us know the current status of all our systems.
We have been able to quickly connect to users when they are having trouble.
We have greatly benefited from the simple dashboard, letting us know the current status of all our systems.
Recommendations to others considering the product:
NinjaRMM is a great product for monitoring managing Windows workstations and servers. It isn't quite ready to be an all encompassing network monitoring tool. They do have great support and they are making definite strides to overcoming their weaknesses.
Great RMM Tool
What do you like best about the product?
I really like the interface and the customer service is really great. I also like that they offer discounts on products I actually use.
What do you dislike about the product?
Sometimes the backend, changing settings and policys I can get lost in. But its mainly my lack of using it.
What problems is the product solving and how is that benefiting you?
Server management, getting notfications of outages, patch management, remote access, system monitoring.
My First Thoughts on Implementing NinjaRMM
What do you like best about the product?
Beginning with the trial of NinjaRMM I was quite impressed with the variety of valuable functionality. The GUI is extremely friendly and provides easy navigation to all functions allowing me to find what I need quickly. The level of support provided is exceptional. I've only experienced a few issues but when submitting tickets for the same, response time is fast, and the technicians/engineers I've worked with are quite knowledgeable and quick to recommend/implement resolutions.
What do you dislike about the product?
At this time the only complaint I have is with regard to the lack of ability to manually deploy the Splashtop agent, and Bitdefender. Both are installed using an automated deployment process which works wonderfully, but does not allow for individual system installations using a manual process.
What problems is the product solving and how is that benefiting you?
As a one-man IT Team, I find NinjaRMM to provide many benefits. I'm able to keep an eye on every facet of my IT operation and ensure all systems are performing optimally which allows me to focus on other, more important issues. The ability to schedule the execution of custom scripts and create policies to handle mundane tasks is huge for me and allows me to focus my efforts on-site, where and when I am needed most. Integration of the Splashtop application is simple, and very intuitive. From click to connect, Splashtop provides a remote session in mere seconds. Having the confidence I am able to remotely manage all of my systems at the click of a button provides me with the peace of mind I need to perform my job effectively, efficiently, and successfully!
Recommendations to others considering the product:
Give it a shot. The trial is free and the staff at NinjaRMM is available to assist and answer questions every step of the journey. You won't be sorry! I guarantee it!
Ninja RMM - Made controlling a mid-size firm cyber-security a breeze
What do you like best about the product?
Easy of installation and setting policies
What do you dislike about the product?
Only downside would be only able to manage one antivirus, does not support ESET yet.
What problems is the product solving and how is that benefiting you?
computer polices and updates to ensure maximum security and uniformity among company computers.
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