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good product with new features being added frequently
What do you like best about the product?
the device overview. I like that it allows you to remove software across an organization. the inclusion of scripts is useful. overall the device control provided by ninja is strong
deployment of 3rd party software via ninja is very useful
deployment of 3rd party software via ninja is very useful
What do you dislike about the product?
I would like a better password manager integrated into ninjaone(something similar to itglue or connectwise)
device uptime graph(One thing i liked about screenconnect over ninja is that it provides a line graph showing when the computer is online. this allows us to see if the office is experiencing drops in service. right now the only data we get is a numerical value for how long the computer has been on, but not if internet has gone in that same period.)
device uptime graph(One thing i liked about screenconnect over ninja is that it provides a line graph showing when the computer is online. this allows us to see if the office is experiencing drops in service. right now the only data we get is a numerical value for how long the computer has been on, but not if internet has gone in that same period.)
What problems is the product solving and how is that benefiting you?
management of company devices (windows/mobile/snmp)
ticket management
ticket management
Very helpful to do all the IT needs to do.
What do you like best about the product?
Can manage the whole of companies machines.
What do you dislike about the product?
It times out too quickly when you are logged into Ninja
What problems is the product solving and how is that benefiting you?
Helping to deploy the AV software which isn't installing at the moment.
Pretty decent AIO platform for MSPs
What do you like best about the product?
The mostly all in one functionality has been great.
What do you dislike about the product?
Some of the customization is hard to figure out or navigate, and some key features are missing compared to other MSP platforms like ConnectWise, Freshdesk, and Atera.
What problems is the product solving and how is that benefiting you?
Allows us to manage our 800+ devices in a easy to navigate space.
NinjaRMM - It just works!
What do you like best about the product?
It's simplicity....I have access to another RMM, but chose Ninja.
What do you dislike about the product?
None. There is really nothing that I can think of.
What problems is the product solving and how is that benefiting you?
Automated Patching and Remote Management is the bread and butter for me.
Easy to use and great interface
What do you like best about the product?
Ease of use, they are adding new features, was easy to get started, good price point
What do you dislike about the product?
Interface can sometimes be hard to find things, wish was easier to click on items to get to another menu
What problems is the product solving and how is that benefiting you?
Management endpoint updates
Tech Friendly Responsive Tool
What do you like best about the product?
Compared to the previous RMM tool I have used NinjaOne is quick and responsive. The tools are well organized within the web UI and allows me to quickly find all of the information I need without searching through hundreds of pages. The installation process is quick and simple, unless it is on a Mac, however that is Apple's fault not Ninja's with the extra security prompts. When we have needed them customer support has been quick to respond. Adding additional scripts and automations is quick and easy. Can paste in PowerShell scripts or some of the other supported languages and deploy out to managed machines with ease. The policies have been great as well to install software by default for certain clients. Can just power on a new machine, install an RMM agent and allow it to do the rest including installing AV and other needed software for the client.
What do you dislike about the product?
I'm hoping that they will grow the PSA application that they have to include additional accounting software options. We are not on QuickBooks so we have been unable to use this feature.
What problems is the product solving and how is that benefiting you?
Ninja consolidates most of the tools into a single web page. The backup solution for SaaS backup does require logging into a separate page, but the majority of the tools are all in one place. Can remote into computers directly from the ticket when the affected device is linked to the ticket.
Better from the start than the competition
What do you like best about the product?
As a full service msp, NinjaOne works great for us with all of the features, tools, integrations that the platform has. The UI is smooth. Support is willing to help when you have questions.
What do you dislike about the product?
The one instance I had was getting an email for support meeting telling me it was for 9 am eastern 8 central at 752. The response was super quick but as a business owner I didn’t get to get it scheduled as I didn’t see it until 830 central
What problems is the product solving and how is that benefiting you?
NinjaOne solves my need as a msp for rmm psa platform with disaster recovery ticketing, with edr epp soc av integration, remote access tools simplifying my IT business
Highly Capable MDM solution for Windows
What do you like best about the product?
Wonderful support offering and great Customer Success relations, especially with our CSM Maddie Born-Crockett whom we can regularly chat about any issues we have. The tool itself is easy to deploy to machines and has a highly capable feature set for management of devices. Alerting is easy ish to set up with Slack too.
What do you dislike about the product?
The implementation of updates for some tools is not natively supported, so it does require custom scripting and development, which can be hard to do in smaller teams. The support team offer good assistance with this though!
What problems is the product solving and how is that benefiting you?
A solution to help us ensure our Windows devices are updated and configured as required.
Great product, just a few changes would be nice
What do you like best about the product?
The remote-control client that's built-in works great, the patching is incredibly helpful, and the wide variety of automations and alerts is fantastic.
What do you dislike about the product?
Just a few things -- some applications are difficult to install without custom commands or multiple steps; unfortunately NinjaOne doesn't seem to handle those very well. If I could create a multi-step install where one step is copying an msi / exe over, then the next step is running a custom install command, etc, that would be incredibly helpful.
What problems is the product solving and how is that benefiting you?
NinjaOne provides a fast and easy way to immediately connect to a user's endpoint for support; previously we had to make sure the employee was on our network and we would RDP in which isn't always the best solution. NinjaOne also provides a large bank of automations and scripts that makes employee self-service quick and easy.
Easy to setup, easy to use
What do you like best about the product?
The console is intuitive and easy to use. it makes device onboarding and management very easy.
the built in remote control option is a great alternative to TeamViewer and splashtop.
the built in remote control option is a great alternative to TeamViewer and splashtop.
What do you dislike about the product?
reporting needs a little more work. the out of the box reports are fine but customizing them leave a little to be desired.
What problems is the product solving and how is that benefiting you?
its saving our Technicians time and effort proactively managing devices, sometimes leading them to solve issues before the customer even notices.
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