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NinjaOne
What do you like best about the product?
The remote connections to the server or clients
What do you dislike about the product?
That so little is queried during the snmp queries
What problems is the product solving and how is that benefiting you?
that you don't need a VPN to connect to your customers but can simply use Ninja Remote to connect
It's a great tool for endpoint management, but the ticketing system still needs quite a bit of work.
What do you like best about the product?
As I mentioned earlier, it's a great endpoint management tool. It’s been effective in streamlining device oversight and improving visibility across our environment.
What do you dislike about the product?
As I mentioned, it's a great endpoint management tool. However, there are a few areas that could use improvement:
Ticketing System: This part still needs significant work. The reporting functionality is not user-friendly, and the overall ticketing workflow doesn’t align well with how a typical IT team operates.
Ninja Remote Access: The remote access experience has been inconsistent. There have been multiple instances where we urgently needed to connect to a user's device, but were delayed due to agent update prompts. It would be helpful if there were an option to push updates to all users at once, or allow remote access across different agent versions to avoid disruptions.
Ticketing System: This part still needs significant work. The reporting functionality is not user-friendly, and the overall ticketing workflow doesn’t align well with how a typical IT team operates.
Ninja Remote Access: The remote access experience has been inconsistent. There have been multiple instances where we urgently needed to connect to a user's device, but were delayed due to agent update prompts. It would be helpful if there were an option to push updates to all users at once, or allow remote access across different agent versions to avoid disruptions.
What problems is the product solving and how is that benefiting you?
few software all in one platform
NinjaOne is great to work with.
What do you like best about the product?
The possibilities are nearly limitless.Remote Maintenance
What do you dislike about the product?
Sometimes a little slow when monitoring.
What problems is the product solving and how is that benefiting you?
Monitoring, remote maintenance, device overview
Could use some feature improvements
What do you like best about the product?
NinjaOne is fairly easy to use, and I like the dashboard.
What do you dislike about the product?
some of the features with NinjaOne need improving. Examples below:
Script Library - After importing a script template and clicking "save" it takes me back to the beginning. I have no idea what I have already uploaded unless I have it up on a separate screen and compare what I have against the template library.
Creating special groups and columns are complicated and don't always work
I wish there was an option to show bitlocker keys on each device screen
I would like a toolbox to use while remoted into a user's device
Script Library - After importing a script template and clicking "save" it takes me back to the beginning. I have no idea what I have already uploaded unless I have it up on a separate screen and compare what I have against the template library.
Creating special groups and columns are complicated and don't always work
I wish there was an option to show bitlocker keys on each device screen
I would like a toolbox to use while remoted into a user's device
What problems is the product solving and how is that benefiting you?
I can remote into users devices and set up a script repo.
Great for Workstations, Falls Short for Servers
What do you like best about the product?
NinjaOne shines when it comes to managing workstations. The remote management, patching, and automation tools are straightforward and save a ton of time. For an enterprise environment with lots of endpoints, it makes keeping systems up-to-date and secure far less of a headache. The lightweight agent and intuitive dashboard are also nice touches, making it easy to roll out changes or troubleshoot user issues quickly.
What do you dislike about the product?
When it comes to server administration, NinjaOne doesn’t quite measure up. The feature set feels shallow. Basic monitoring works, but anything beyond that is clunky or missing. Scripting and automation doesn't integrate as smoothly on servers, and I find myself falling back on other tools for server management tasks. If you need deep visibility, advanced alerting, or serious configuration management on servers, you’ll likely be disappointed.
What problems is the product solving and how is that benefiting you?
NinjaOne takes a lot of the grunt work out of workstation management. It centralizes patching, updates, and remote access so I don’t have to spend time chasing down individual machines. End users get faster support because I can quickly jump in, diagnose, and fix issues without disrupting their work. Automation also helps ensure systems stay compliant without constant manual oversight.
That said, the real benefit is on the workstation side — it’s made endpoint maintenance predictable and less time-consuming. For servers, though, I don’t see the same gains. The tool doesn’t provide the depth of monitoring or automation I’d expect, so I still rely on other platforms for critical server tasks.
That said, the real benefit is on the workstation side — it’s made endpoint maintenance predictable and less time-consuming. For servers, though, I don’t see the same gains. The tool doesn’t provide the depth of monitoring or automation I’d expect, so I still rely on other platforms for critical server tasks.
Great Product with great support
What do you like best about the product?
NinjaOne is simple to use compared to other products. Tech support is really good as is the user discord channels We are getting more data out of NinjaOne then we were from our previous product. NinjaOne is open to listening to the customer channel and is adding new features monthly.
What do you dislike about the product?
NinjaOne is still in it's infancy and does not have some features and scalability that the competitors have. First level support does not have the experience they need to support experienced clients. The backup product is not where it needs to be and let us down on 2 separate occasions.
What problems is the product solving and how is that benefiting you?
Some security requirements we are needing.
Good interface. Lacking support.
What do you like best about the product?
The GUI is user friendly and makes remote management quick and easy. I like the ability to create custom automations and manage endpoints via policies.
What do you dislike about the product?
Trying to schedule OS updates seems to fail every time and I am left to manually install them. Removing unwanted software is the same way. It is shown as a feature, but does not work unless I remote into individual devices and remove it manually. When a device is re-imaged the old instance in Ninja One drops offline, but the new instance does not merge with the old so we have to manually remove the old offline instance everytime a device gets imaged. does not
What problems is the product solving and how is that benefiting you?
Ninja lets me automate patching and schedule custom tasks.
It has been a good experience with a couple hiccups. I favor the GUI over other software providers
What do you like best about the product?
The interface. Its generally easy to use and navigate. I have used other programs that make things more convoluted than necessary and ninjaone does a better job. It also makes it easy to deploy programs and scripts to remote computers
What do you dislike about the product?
Occasionally with updates, i will have severe issues trying to remote into other machines. Ninja will fail out on the connection almost instantly. Sometimes i have to log out, close my browser, clear my cache or use an incognito browser to remote into machines. This has happened twice and seems to eventually fix itself but its troublesome when it starts happening again
What problems is the product solving and how is that benefiting you?
better remote access to endpoints. previous programs we used had too many connection issues.
Also better program and script deployment and also better reporting for troubleshooting errors on remote machines
Also better program and script deployment and also better reporting for troubleshooting errors on remote machines
Use from perspective of IT Helpdesk
What do you like best about the product?
Menus are easy to navigate, device performance clearly laid out, being able to run cmd or powershell remotely.
What do you dislike about the product?
The activities feed just saying Failed for patch without a proper reason when multiple patches are installed.
What problems is the product solving and how is that benefiting you?
Makes it easier to manage patches on a number of machines that would be tedious to update manually.
interesting with a ton of features.
What do you like best about the product?
Probably the ability to use automations easily
What do you dislike about the product?
How difficult it is sometimes to look up users workstations
What problems is the product solving and how is that benefiting you?
It is solving putting all of our clients in one area to be able remote into their workstations.
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