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Great RMM Solution
What do you like best about the product?
Ninja is very easy to use, and the best part is that it's cloud-based. You can access the portal from anywhere and use all the features.
What do you dislike about the product?
Third-party software patching is flaky at times.
What problems is the product solving and how is that benefiting you?
I can manage all of our devices from one centralized location. All Windows patching is automated. Seemless Splashtop integration as well. The fact that it's cloud-based is a huge plus.
Excellent remote management software!!!!
What do you like best about the product?
Overall, NinjaRMM has helped centralize and consolidate our remote access, antivirus, and workstation/server patching capabilities. The integration with Splashtop makes it easier for us to control end-users access to the machines they need, and Bitdefender's integration has made our antivirus solution/monitoring much more manageable.
What do you dislike about the product?
Currently, the Hyper-V endpoint integration for VM's is lacking some of the features that a full agent install has and creates two instances of an endpoint if you have the agent installed in the VM.
What problems is the product solving and how is that benefiting you?
We took over over IT management from a 3rd party consultant and needed a solution that could help our internal IT personal manage our servers, workstations, and network without wasting a lot of time. We were using SplashTop business already, but the integrated version in NinjaRMM is much easier to manage, assign users, and seems to work better.
Easy and Powerful RMM Tool
What do you like best about the product?
Simple, clean interface that is easy to navigate and easy to find what you're looking for within the portal. We should not have to search for items within a portal and have to navigate multiple layers to find what were looking for.
What do you dislike about the product?
Sometimes Splashtop is not working on the client machine, so I have to have both Splashtop and Teamviewer, which gets annoying having to switch between the two remote tools. I wish I could silence an alert for good, so it does not appear on the client's machine. It is not a failure alert but something I can not change at this time. The PC maintenance script is not defining exactly what it is doing as maintenance, so I have no ideas if I should do that or individual scripts for specific tasks I consider as maintenance.
What problems is the product solving and how is that benefiting you?
Easier to navigate than other RMM tools I have used and has better pricing. The learning curve compared to other RMM tools is minimal so you can get to work faster and start helping your clients in a much faster time. I do enjoy that it will integrate with a PSA for ticket creation.
Recommendations to others considering the product:
A compelling solution that is easy to start up with, easy to administrate, and will get you working with your clients ASAP! The system does not have a significant learning curve, so you can get up and running and productive faster than any other system I have used.
Easy to Implement and Use
What do you like best about the product?
NinjaRMM was very easy to onboard. Our primary purpose for it was for patch management which was a breeze to configure and is working far better than SCCM, which we're transitioning away from.
What do you dislike about the product?
Some better grouping functionality could be implemented to make configuration profiles easier to assign. NinjaRMM also is missing the ability to uninstall updates.
What problems is the product solving and how is that benefiting you?
Patch management was a mess with SCCM. It required way too much of our time and effort to manage. Since moving to NinjaRMM patches have installed more consistently and easily.
Walk through and help experience
What do you like best about the product?
Easy to use UI. Support and Account mgr.
What do you dislike about the product?
No dark move. Cant message users first without remoting in and disturbing the session.
What problems is the product solving and how is that benefiting you?
Computer access to various user accounts and switch config management
Recommendations to others considering the product:
Very easy to use UI.
Great monitoring solution!
What do you like best about the product?
Very easy to configure and keep trace of updates and support requirements.
What do you dislike about the product?
Requires a few more configurations to monitor just specific resources.
What problems is the product solving and how is that benefiting you?
Keep track of changes to the devices, licensing, maintenance, resources usage, patches, etc.
Slightly more expensive but features leave alternatives in the dust.
What do you like best about the product?
Even my most junior team members can rapidly be valuable in NinjaRMM.
What do you dislike about the product?
My brain was trained to think of management by other RMM tools (ConnectWise and N-able). NinjaRMM's layout is so user-friendly, I struggled with the console at first.
What problems is the product solving and how is that benefiting you?
I only go on site with my customers when I want to show face.
Recommendations to others considering the product:
Compare the increase in per endpoint price against your labor costs.
Great SaaS tool for remote capabilities
What do you like best about the product?
Ninja is fast and light weight. I have used other tools in the past but this is the first SaaS tool I have used for remote support. In addition to having the Splashtop add on, I can quickly log in to the problem device and work issues.
The biggest benefit is that it works for both Windows and macOS; I don't need a separate machine or tool to support a hybrid environment.
The biggest benefit is that it works for both Windows and macOS; I don't need a separate machine or tool to support a hybrid environment.
What do you dislike about the product?
Need a much larger support for 3rd party application installs
What problems is the product solving and how is that benefiting you?
We are currently working remote due to COVID-19 and I am sure that we will have more remote users than ever before. It is awesome to have a tool that the security side can be managed elsewhere and you can focus on other areas.
Great product and company
What do you like best about the product?
The people at NinjaRMM truly care about how their customers use their product and what they can do to improve it. We've had various communications with the sales and tech teams to provide input about Ninja, and they follow up on those suggestions. However, there isn't much to improve. The installation is easy, managing computers and applications are simple, technical support is quick to respond, and the product just works. It has helped us with patch management, third-party application management, remote support, troubleshooting and alerting. By far the best RMM out there, and we looked at about five different vendors.
What do you dislike about the product?
I can't say there's anything I dislike. The product works as advertised. There's a reason Ninja is on the top of the list.
What problems is the product solving and how is that benefiting you?
It has helped us with patch management, third-party application management, remote support, troubleshooting and alerting at an affordable price. As a healthcare company, providing quick results and solutions to our users are extremely important - Ninja has helped us to do that. We've also cut down on the time it takes to manage our fleet of computers manually.
The staff and support experience is amazing!
What do you like best about the product?
The Sales and onboarding process has been like nothing I have worked with before. The teams treated me like I was a human and not a dollar and a contract, and at the time of this writing, they did not require contracts. All the sales and even the project managers have been outstanding in answering our questions presales with no commitment given to help us feel comfortable as we were previously burned from another RMM.
Once we signed on and we committed to them, the same treatment didn't stop. Our account manager is just as excellent as the presales, and even though we are infants in eth age of being a client with them, i have heard that this treatment doesn't change from other customers.
Oh did I mention that human training is free and unlimited. We can run our staff through their training as many times as needed, and if we need support, we are not just a ticket on a dashboard to get resolved.
This has been the best decision for our company!
Once we signed on and we committed to them, the same treatment didn't stop. Our account manager is just as excellent as the presales, and even though we are infants in eth age of being a client with them, i have heard that this treatment doesn't change from other customers.
Oh did I mention that human training is free and unlimited. We can run our staff through their training as many times as needed, and if we need support, we are not just a ticket on a dashboard to get resolved.
This has been the best decision for our company!
What do you dislike about the product?
There are a few things in the UI that I would like to see changed but I have spoken up about them and the company has bene recpeptive to my feedback about it.
What problems is the product solving and how is that benefiting you?
By default, the product is configured with basic alerting and monitoring once installed on your computers. It was alerting us to things that our current RMM was not in day1. Seeing what needs reboots and seeing what systems have errors is incredibly easy with its modern UI.
Recommendations to others considering the product:
take a moment to call them and talk with them about your needs its very likely what your looking for in a RMM is fully available through Ninja, and they would be happy to give you their time to assist you.
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