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Ahead Of The Curve
What do you like best about the product?
They are always adding features, integrating third parties, or taking suggestions from actual users. Their team truly enjoys their job, and you can see it in real time. Everything from their knowledge base to their follow-ups and their events. It feels as if they put their hearts and souls into this product and I'm grateful to have had the pleasure of growing my business because of it!
What do you dislike about the product?
The dashboard/interface can get cumbersome at times, but it's so minute compared to everything you can actually do.
What problems is the product solving and how is that benefiting you?
Patch management was a huge deal, especially with a lot of the newer Microsoft updates that break everyday functions. I'm also able to remote in from my phone, which has saved me on numerous occasions. Remote tools allow me to forcefully reboot via command prompt, or upload files in a pinch.
Ninja has given us insight to our technology and services like we didn't have before
What do you like best about the product?
We like the abilities Ninja offers as a whole. The ability to see what is happening with the org's technology and being able to connect to it is an excellent tool. We have had a countless amount of benefits and time saved just by having the insights that Ninja offers us.
What do you dislike about the product?
As of right now, the ticketing system, although it does work, leaves a lot to be desired. Needs more functionality to flow more smoothly in real-world use.
What problems is the product solving and how is that benefiting you?
VPN issues (user issues), maintenance, software issues, remote services, faster ticket response, lowered amount of tickets, etc.,
We have allowed remote work for entire departments with Ninja; the ability to remote support has been more of an immense benefit than we thought it would be.
We have allowed remote work for entire departments with Ninja; the ability to remote support has been more of an immense benefit than we thought it would be.
Wonderful Experience
What do you like best about the product?
Having to migrate over to NinjaOne from another RMM software made us nervous, but the ease of onboarding and training our staff made this a great pain-free experience. I love the ease of navigation, scripting and patch management.
What do you dislike about the product?
While the scripting is excellent, it would be nice if the scripting editor was more robust.
What problems is the product solving and how is that benefiting you?
End point management
Patch management
Patch management
Awesome Patching Tool
What do you like best about the product?
I like the automation for patching and distribution.
What do you dislike about the product?
I would like to have office 365 backups in the future
What problems is the product solving and how is that benefiting you?
I am solving registry problems and pushing out scripts to resolve
What a great RMM stack!
What do you like best about the product?
It's great being able to access and manage all of our endpoints from one single pane. NinjaOne allows us to do that with ease. The community is very helpful, and the NinjaOne staff (sales, support, et all) are great.
What do you dislike about the product?
It's a little scary having all your eggs in one basket, but it's an evil necessity if you want to be able to expand your business and provide good service to all your customers.
What problems is the product solving and how is that benefiting you?
Dead simple to deploy software, AV, Backups, you name it. Reporting features are also very helpful.
If you manage computers and/or servers....you need this.
What do you like best about the product?
Ease of use. You don't need a 24x7 dedicated resource to operate Ninja. With a few clicks, you can find just about anything you need. Other solutions can be difficult to navigate and require a dedicated resource.
What do you dislike about the product?
So far anything that I didn't like was corrected in an update. Ninja continues to expand their offerings and add features that may be missing.
What problems is the product solving and how is that benefiting you?
Remote access/support for offsite machines. As well as remote support of Macs. The ability to monitor devices for a variety of things is very valuable to our small team.
NinjaRMM transformed my business and I am grateful for how they enabled me to scale my business. +++
What do you like best about the product?
Outstanding reliability and support. Definitely apart.
What do you dislike about the product?
Does not support XP and 2003 boxes anymore.
What problems is the product solving and how is that benefiting you?
Patching, records of eventviewer and syslogs is awesome. I also enjoy the reliability of the scripting engine vs competitors
Get Ninja
What do you like best about the product?
I like the overall manageability of the application. I can do so many things from one dashboard for all PCs in my environment.
What do you dislike about the product?
The only thing I can say I dislike is the install issue with Team Viewer. It installs Team Viewer host and not the full version on some installs. Other than that, it's a triple-A-rated application!!
What problems is the product solving and how is that benefiting you?
The biggest issue I've resolved is the ability to remote manage my machines. The biggest benefit is automating some tasks like software installs and Windows Updates
Recommendations to others considering the product:
N/A
NinjaRMM has been a great addition to my network.
What do you like best about the product?
Constantly upgrading with new features
Integration with screen connect for remote access
Patching seems stable
Price
Integration with screen connect for remote access
Patching seems stable
Price
What do you dislike about the product?
I'd like more granular control of patching. Scheduling reboots in the future. There are little quirks that would be nice, but their roadmap is nice to feel that your suggestion is being looked into.
Lacking a Network Discovery option is really hindering the ability to use this more proactively with any new devices.
Lacking a Network Discovery option is really hindering the ability to use this more proactively with any new devices.
What problems is the product solving and how is that benefiting you?
I needed to implement a patching program and understand what devices I have on my network. Software auditing and patching assurance has been critical with assessments. Forcing installation of specific software has been great as well.
Recommendations to others considering the product:
N/A
Soo much better than other RMMs
What do you like best about the product?
A clean, organized, easy web interface for all my clients and deployed agents.
The easy and familiar scripting capabilities (not some new proprietary language I need to learn).
Onboarding training and the resources are available to quickly learn the platform was great.
Platform branding, customizations and capabilities.
The easy and familiar scripting capabilities (not some new proprietary language I need to learn).
Onboarding training and the resources are available to quickly learn the platform was great.
Platform branding, customizations and capabilities.
What do you dislike about the product?
They aren't as widely industry accepted yet. I've had some shadow IT and clients push back because they aren't as "popular" as other RMMs.
There are some chosen integrations for AV, backup, and PSA... I'd like to see this grown a bit more. Both in tighter more granular integrations and more services/products that are integrated instead of just a few.
There are some chosen integrations for AV, backup, and PSA... I'd like to see this grown a bit more. Both in tighter more granular integrations and more services/products that are integrated instead of just a few.
What problems is the product solving and how is that benefiting you?
My OS, Driver and 3rd party patching is SET and DONE!
Alerting and monitoring works where we were missing things and there were gaps in our previous RMM.
Management's fears for deployment when onboarding a new client are GONE. It demonstrated it's capability to quickly deploy across different senarios for new clients immediately.
Alerting and monitoring works where we were missing things and there were gaps in our previous RMM.
Management's fears for deployment when onboarding a new client are GONE. It demonstrated it's capability to quickly deploy across different senarios for new clients immediately.
Recommendations to others considering the product:
Do a trial and deploy it to a few machines internally and maybe a small client. See how it runs and make your tweaks and customizations. Use that time to ask questions. Then when you are ready to deploy or onboard you are already 1/2 way there.
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