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I love everything about Ninja it very easy to manage users with no interaction
What do you like best about the product?
The fact that i can do so much to a users computer with no interaction
What do you dislike about the product?
I do with there was a place to upload software instead of copying from a network location or s3 bucket
What problems is the product solving and how is that benefiting you?
i am able to create scripts right in the library and it is much easier. i can edit the registry for any client computer.
NinjaOne Review
What do you like best about the product?
I'm able to control the desktops and servers at a granular level. Create different profiles to use for patch updating or software installations. I love the notification settings for all of my servers. It removes to needs for any other Monitoring software as this does it all.
What do you dislike about the product?
Some finer details seem buried, or it takes too many steps to complete the more in-depth items. Gets a little confusing between setting up rules and profiles, but Once you do it a couple of times it does get easier
What problems is the product solving and how is that benefiting you?
Patch Management will be replacing a WSUS server. It allows us to follow the updates on all of our machines and restart immediately or wait until the user is logged off. We can utilize a wsus with NinjaOne, but we are a small company, and disk space is always needed. I'd instead use the disk space for production data than storing Microsoft Updates.
Recommendations to others considering the product:
I am still learning the product, but there doesn't seem to be anything I cant do on my own. It's pretty easy to learn and remember the steps. I hope to begin using it to pass through scripts for software to manage specific applications better. We are using it for patch management. Alarm notifications if something is wrong with a system.
Excellent Onboarding and knowledge base
What do you like best about the product?
The interface is intuitive and easy to use. In addition, the customizations that can be made give you all the flexibility you need!
What do you dislike about the product?
It is missing a device health report that tells us how old machines are and tracks warranties, unfortunately.
What problems is the product solving and how is that benefiting you?
The ability to remote in with another technician to assist saves us a TON of time!
Converting from another RMM
What do you like best about the product?
NinjaOne is simple to use without losing the power that we expect from our RMM services. We converted over from another MSP some time back and found that the overall product of NinjaOne continues to be better than anything we got from our previous partnership.
What do you dislike about the product?
So far, we have not had any significant issues with NinjaOne. There has been very little complaint from anyone on my team about the NinjaOne products thus far. We look forward to the continued roll out of new features and products to further improve the partnerships we have with local businesses and manage our time in the best possible way.
What problems is the product solving and how is that benefiting you?
NinjaOne has taken the place of our previous MSP partnership. This is something we use to maintain our internal company machines.
Don't think about it, just get Ninja!
What do you like best about the product?
Super easy to deploy and configure. Learning curve is almost non-existent. Just buy it and you are rocking and rolling!
What do you dislike about the product?
Lacks some granularity of some of the larger competitors in this space, but depending on what your needs are they may/may not be a bad thing.
What problems is the product solving and how is that benefiting you?
Gaining complete management of all of our workstations and servers. 100% visibility at all times of what is going on.
Amazing Product
What do you like best about the product?
We use this product daily, and the ability to remotely push various applications silently to a workstation or server is priceless.
What do you dislike about the product?
There is nothing about this product that I dislike at this time.
What problems is the product solving and how is that benefiting you?
Computer software inventory, scripting, automated tasks under a single pane of glass is what I love about this product the most. It is so easy to use and we love the integration it has with other products that we use at our company.
Fast, Feature-Rich RMM which is always improving.
What do you like best about the product?
It is modern and fast. Native scripting for Powershell, bash, vbscript, shellscript, javascript. Useful community focums.
What do you dislike about the product?
The reports could also use some improvement. Parameter fields when running scripts can't use certain special characters.
What problems is the product solving and how is that benefiting you?
Work from home is easy to accomplish with their NinjaRemote tool, which can be used both by technicians and end-users! The script library/community is thriving and not dormant like many other RMM. The conditions and alerts if set up correctly are great and can use webhooks.
Recommendations to others considering the product:
Ask for some of their Beta features to be enabled for you after you've used the product for a little while. Explore the Community forums if you need any help accomplishing anything with this. There are many helpful people there.
Ninja - Best in Class
What do you like best about the product?
We love the ability to assist our customers through automated patching, scripting, and remote access tools. Our customers also love the tool and has made their lives easier every day in supporting their end-users.
What do you dislike about the product?
The only complaint I have had is the ability to segment some of the features with our customers. Only system admins can do scheduled tasks and that is something we can't enable for our customers since we need to keep our cusomer environments separate. The same goes for viewing and editing policies. We want our customers to be able to view and edit their own policies without seeing our other customer's policies. I know this is on the roadmap so this will hopefully not be an issue in the future.
What problems is the product solving and how is that benefiting you?
We initially started using NinjaRMM for automated patching for a specific customer. We were doing OS patches manually and they have over 600 endpoints to manage. Being able to automate and make sure machines were staying up to date was a huge problem that Ninja has solved. The ability to also use Splashtop or TeamViewer to remote into these machines have allowed our customer's IT team support their end users at a much faster response time. We are continuing to see more and more benefits of the tool each day.
Great RMM that I have tried.
What do you like best about the product?
They are always listening to users and updating. They are always willing to listen to issues and assist.
What do you dislike about the product?
Not a lot of information before updates are given.
What problems is the product solving and how is that benefiting you?
One dashboard
The best RMM
What do you like best about the product?
I've used several RMM systems for over 15 years. Ninja RMM (now NinjaOne) is a modern RMM that is easy to use, clean, fast, secure, and powerful! Using other RMM's is like going back to the stone ages. One of the best things about Ninja is that they don't sit still and wait for others to pass them by. This happened with Kasaya, which was a good product at first, but they didn't do much to improve and therefore were left in the dust.
Ninja has a culture of continuous improvement. New features are added regularly and bugs are squashed quickly.
Ninja has a culture of continuous improvement. New features are added regularly and bugs are squashed quickly.
What do you dislike about the product?
There are still some features missing, but as I mentioned, they are adding new features at a furious pace. I have no doubt that I'll have to wait long. AD user management is a big one and that is nearly done. Network monitoring is lacking.
What problems is the product solving and how is that benefiting you?
Fast problem resolution and easy management of endpoints.
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